Your GPS will NOT find this place. They need large sign or a new address on 28th street to direct you there. It took one person from my business group 1 hour to find it at 12 am after a long day of travel.
The hotel was semi-clean. I had to wipe down my table in the room as I...
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Thank you for your sharing your experience with us. Your feedback allows us to improve our levels of service in all aspects of the hotel. I have passed along your comments to our operations manager so she can take care of the cleanliness issue with the housekeeping staff. We have also passed along your comments regarding the breakfast so we...
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Hard to find from the main road, but good quiet location overall. One elevator (they really should have two). Feels a bit like a "mini Hampton Inn" compared to others I've stayed at, but overall, a good value.
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Thank you for your feedback about your stay. I am glad to hear you enjoyed your stay with us and that you were happy with the value and cleanliness. We look forward to seeing you again in the future.
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This is a wonderful hotel near the airport but off the beaten track. In fact, it is SO off the beaten track that it is nearly impossible to find. Guys, listen carefully to the instructions...it is worth it.
Quiet, well maintained, near plenty of good places to eat (even a Costco nearby if you need one). If I am back...
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Thank you so much for sharing your wonderful experience with us and other fellow travelers. We hope you will choose to stay with us again the next time you are in Grand Rapids!
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Check in for a two night stay and as stayed in other reviews, it is hard to find the first time. The location is very quiet and the staff that greeted us was very friendly. We had a room on the 3rd floor and we faced a beautiful water area right next to the hotel. That was a wonderful way...
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Thank you for your feedback. The staff at the Hampton Inn & Suites wants to make sure every guest stay is as enjoyable as possible and we are happy to hear you enjoyed the service provided. Your feedback allows us to constantly improve on our levels of service and accommodations. I have reviewed your comments with the staff. We look...
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This Hampton was very clean and nice. The location is a little hard to find but once you found it, it was easy. It is close to everything you need. The front desk staff was great and we chatted each morning. They even have provide access to a 24/7 full service gym down the street!!! Thank you so much for...
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Thank you so much for sharing your wonderful experience with other travelers. We are glad you enjoyed your stay with us!
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My stay was pleasant. Rooms were nice and clean. Bed, sheets and pillows all very comfortable. The fitness center was a little weak if you like getting in a workout. Don't let the location deter you. It's not that hard to find. My iPhone maps app got me there without a problem.
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Thank you for sharing your thoughts. We would like to let you know that we will be updating our fitness center within the next year. We are glad you enjoyed your stay!
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This hotel was as expected from a facilities perspective - rooms were clean and relatively spacious. Pool was a decent size, but the "fitness center" was essentially non-existent.
My issue is with the service (or lack thereof) initially provided at the front desk. We were in town for a volleyball tournament and we arrived at the hotel at close to...
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I am so sorry about the initial lack of courtesy and service you received when you tried to check in with us. Because you have made us aware of the situation, we will be able to address it with the staff member who was working that afternoon. We always strive to provide outstanding service to all of our guests and...
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After reading what I thought were some glowing reviews on TripAdvisor, I write to say that I was disappointed with this stay of three nights on a business trip to G.R. I am a Hilton gold member and did not find the outstanding service and rooms of many other Hampton Inns. The service was less than inviting. The room and...
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We are very sorry to hear about the experience you had during your stay. My staff and I want to ensure every guest stay is as enjoyable as possible and I am sorry this was not your experience. We appreciate your feedback as it allows us to constantly improve on our levels of service and accommodations. If we can be...
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Unlike most airport hotels, this Hampton is quiet and in a great location. Less than 5 minutes from the airport, with shopping, convenience stores and restaurants even closer. The grounds are wooded and well kept - perfect for letting the kids run and explore before a long day on a plane. The interior was in great condition, and the beds...
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Needed one of the (many!) hotels on 28th Street due to proximity to my work and the airport; I chose the Hampton as I'm normally a satisfied customer with this chain. The one drawback is this place is REALLY hard to find ... you kind of have to drive in behind the Target parking lot to get to it. Wish...
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