A hotel of this level should have more than local TV and HBO. My wife and I called ahead to confirm they had a movie system. They said, "yes." Now that I am here, I have learned differently. I'm going to the Marriot!

My husband and I stayed here with our infant sons for 2 nights for the Riverbank 25K run. When we arrived, the valet and bell service greeted us and helped with our many bags. We used the valet service throughout our stay ($25 per day) and asked for our car many times in those 2 days. They always had the... More

- Beautiful and relatively new hotel - Great location by the river - Nice rooms - One of the best concierge lounges I have experienced in the U.S - Nice and courteous staff - Six One Six restaurant and bar was excellent – Had two meals there

The hotel looks to have been recently remodeled and was done so in a modern style. The staff was friendly and the hotel was in great shape. We had a room on the 14th floor with a river view which was beautiful The people in Grand Rapids tend to be friendly and eager to help newcomers. Our room was close... More

Ideal location when visiting Grand Rapids, central to shopping, museums, theater and located on the river. Hotel staff is very knowledgable and friendly. Rooms are contemporary, clean and comfortable. Would stay again.

When you are traveling on business, there are a few things you want: 1) convenience to the city's downtown, 2) a comfortable bed (maybe even more comfortable than home; 3) staff that help you solve problems; and 4) a great hotel gym. This hotel scores highly on all counts. The hotel staff has printed documents that I left behind for... More

Good rapport price-value, friendly staff who seemed to enjoy making their guests welcome. Room clean, properly equipped. Decent range of lotions, potions etc in the bathroom. Strong breakfast buffet. Easy parking. Looking hard for a gripe... Maybe a bit corporate, architecture a bit cold-be-anywhere. Which is maybe a feature of Grand Rapids itself. But the midwestern friendliness of the team... More

I am a loyal Marriott traveler and always enjoy my stays at the JW Grand Rapids. Just stayed for one night this week and as always, the stay was flawless. Room on the 22nd floor overlooking the river was great.The concierge lounge with excellent fare and complimentary cocktails, wine & beer is one of the best I have seen!! The... More

Located in downtown Grand Rapids this hotel is beautifully decorated in modern decor. Large comfortable rooms with all the conveniences. Friendly and helpful staff. A surcharge for WiFi is not what I would expect in a hotel like this. Overall, a great stay.