As a platinum club member, they offer a executive lounge, for evening snacks and drinks. And in the morning continental breakfast. Otherwise you have to pay for breakfast at the restaurant. Is the hotel decor out of date? Yes. Is the staff pretty good? Yes. Room is clean, nice bedding, More

I visited this hotel for business. My company held an onsite event in one of the meeting rooms. My colleagues and I stayed for just one night. I am mostly disappointed in how outdated and in need of repair my room looked. For example, my bathroom had wallpaper that literally looked like it was from the 70s and the back... More

Big facility that can handle a convention, a conference, hundreds of soccer players & their families in a week-end...They have sufficient help, adequate common areas, and enough things for adults and children to do. And, you can get a good nights rest (if you chose) besides. Very nice room and nice updates. Good value. More

First time at this Crowne Plaza... The hotel is a bit dated but the rooms are semi-modernized and have the usual amenities.... Clean room. Staff was friendly, easy check-in. If you are a PC Plat. Member you will get to enjoy the executive lounge - free food, drinks, etc. Decent spread. Many choices of restaurants close to the hotel. More

There is a very deceptive stairway in the lounge/restaurant off the main lobby. in two separate incidents on the same evening, a three step stairway from the reception area to the bar area was the "downfall" for two individuals who did not recognize the demarcation between the steps because of the matching carpeting on the treads and on the floor.... More

My layover was very short but my stay was comfortable. I'm so glad they've updated this hotel. Not much to do but there are a couple of places to eat in the area and the hotel provides shuttle service to the mall. More

This is my second stay at the Crowne Plaza Grand Rapids Airport and I enjoyed both visits. The hotel staff are very friendly and helpful, but then that goes for the good citizens of Grand Rapids too. Hotel is very retro from 1979, including the wild 1970's striped room and hallways carpeting. My only complaint was the mediocre gym equipment... More

It is a fine place to stay if you are on the Eastside of Grand Rapids. Not great facilities or service but not bad either. More

Close to airport, airport shuttle, good front desk, rooms were very nice with huge flat screen tv. Hotel is older, and they need to pay attention to the worn and grungy hallways... But overall I had a relaxing, quiet stay. Oh, inside pool and restaurants across street More