We stayed at this property during Victoria Long Weekend for Can-Am Softball tournament. The hotel was at capacity due to the tournament. While all the employees were very busy attending all the customers, they still had time to smile and provide an excellent service. The hotel is like most Holiday Inn , no surprises , just comfort but the employees... More

Asked for and got a quiet room facing the parking area/bowling alley. Check-in smooth and easy. Beds were quite good, clean bath and floors. Ice machine worked, food in Burdick's was good, night staff there accommodating. HVAC was quiet and worked well. (Should be on the wall with a digital read on the temp.) Desk staff was extremely competent and... More

friendly staff, no breakfast pool was very dirty. room was fine i only stay here if i half too . i perfer express or staybridge location is right off 131 and it set back so you need to know were you are going to get there

I'll start with the good. The rooms (we had two) were clean and nicely decorated. The Kids Suite was great, the bunk beds were separated from mom and dad's bed by a wall and they thought that was great! The kids loved the pool which was in the 'Holidome', that means that it was in the open with rooms that... More

Stayed here for a weeknight in April. Hotel was clean, staff was friendly. Ended up getting lots of perks due to being a Priority Club member and having a company rate: free breakfast, free drink, gift bag with snacks. Restaurant / bar atmosphere was nice and prices weren't out of line. Only negative is that I had a difficult time... More

Nice staff. Food was reasonably priced at Burdick's, where we ate dinner and breakfast. We had a room with free breakfast included, but be aware that the breakfast vouchers are actually for $10.00 and the breakfast buffet is $10.99, Also, sometimes the dining room charges your credit card and the charge also appears on your hotel final bill. One day... More

The hotel is ok but the staff is not very helpful or very efficient. They have charged my credit card 3 times for the same stay and it is taking days to get refunded correctly. This is not a hard task it is very simply actually. The pool was disgusting, the game room was dirty and the games are all... More

We booked this hotel sight unseen at last minute via phone and was so happy with the results. The staff was friendly, the location is great and the room was very clean. This is a holidome site so great for families. I would recommend this property!

Our extended family (of approx 40) have gone to the Holiday Inn Kalamazoo-West for the past four years for a "Family Fun Getaway" weekend. We come from Wisconsin, the Detroit area, Mt. Pleasant, Grand Rapids, and Southwest Michigan to converge upon the hotel for a weekend of relaxation, games, food and fun. I was the coordinator, working with the hotel... More