We had three rooms here for graduation weekend at Michigan State Univ. Depending on where your graduate lives, being in Lansing might be easier than East Lansing, as was the case for us. Also the price was a bit better than we could find closer to the University with late reservations. The hotel is a very spread-out conference hotel so... More

Stayed here May 2013 on a road trip. Absolutely rock bottom. I am a Best Western loyalty card holder and this place has soured me on ever staying at a BW hotel again unless I get some reliable advice to the contrary on a particular property. Everything about this hotel is 'off'....long waits to check in, restaurant open only for... More

I was lucky, my room was ready. However, with our convention of about 300 people, many did not get their room until very late due to some destruction/damage by the previous group. The front desk staff had their hands tied and were put in the firing line of some very unhappy people. That being said, the rooms are lovely. I... More

I have never seen a hotel like this before, granted I haven't been to many 5 star ones. But they had the most awesome red and black tall velvet chairs all over the place, crystal chandeliers and lights, an amazing garden with a pond and fish, a baby grand piano, a nice gym, and a great pool. The rooms were... More

I attempted to check into this hotel Friday night (630 or 7). I booked a king hot tub room for 2 nights and had a confirmation for both. Upon my arrival, I was told that the room I booked wasn't available the second night-they gave it to someone else. Huh? I was also told there was a group of cage... More

I came for a conference with my church yesterday and was told Check In was a 3:00 p.m. We didnt get our room until 10:30 at NIGHT Housekeeping was not up to par on cleaning these rooms and all the front desk could tell me was I needed to wait as the rooms were being cleaned so as I proceeded... More

First of all, front desk staff was awesome. They had some events that weekend which I enjoyed in the Valencia Club. Brenda was extremely friendly, helpful, and even was willing to try making new drinks for my friend and I. The general manager as I was told he was, was a pleasant gentleman always coming in and out of nightcluc,... More

The rooms were clean and comfortable, and top notch shower for a hotel. That being said, I only have a few suggestions for the hotel. 1) I saw housekeeping in the hall, and asked if they would wait a half hour or so to tidy up the room, and she agreed, as my aunt and I were still showering, etc.... More