Booked 2 days and ended up cancelling the second day 24 hours ahead of time and the hotel told me that I had to do it through Hotels.com. Called hotels.com and they said I had to cancell with the hotel. By the time I talked to everyone at Hotels.com and everyone in Mackinaw County I was screwed and paid for... More

Well, the highlights..... Clean room, working TV, working A/C and clean beds. Disgusting pool (Brown...... I swear they turned the tap on and let-er-rip!.... no hint of Chemicals). Front desk lady was helpful, but foreign and slightly hard to understand. Breakfast was kinda a joke but what do you expect for bargain-basement prices in such a touristy area? Wasn't expecting... More

I have never been to a worse room (hotel). The manager cannot even speak understandable English. The room my daughter and her family was put in was supposed to be a two room suite w /hot tub. it was very small. Had to climb over things to get to the hot tub. The sheets were very dirty, when asked for... More

Upon check-in I was asked to identify my name on a list of reservations written on a spiral notebook with names, phone numbers, and personal information listed. We were given one key for a family suite with 8 of us and told there were no more. That key would not open the room so we were eventually placed in two... More

The rooms were ok for the money but the India, Indian Manager was extremely RUDE, and i caught him RED HANDED stealing the TIPS from the IMMIGRANT GIRLS who couldnt stand up for themselves and barely spoke English, that were cleaning the rooms. He steals the money from the envelopes that are in the rooms left for tips for these... More

When I reserved our room I was expecting a family suite. What we got was a room seperated into two parts. There was no table, there was no counter, there was not even a place to sit down. What we did have was a bed that we had to climb over in order to get around it, a sink that... More

Don't know where to begin...breakfast was a joke, there is no breakfast room, two plastic tables are outside the front door, the breakfast area is really a corner in the front office and the selections are very few. We tried to save on breakfast, but ended up spending more here. The time for breakfast was also very short, don't look... More

We called in advance to say that we would not be arriving until very late at night. Upon our arrival, I rang the buzzer, and a gentleman answered. He barely spoke any English. Perhaps understandably, he seemed upset by the late hour. We went to our room and quickly fell asleep. In the morning, my daughter went to the bathroom... More

Management does not understand hospitality or American custioms and barely understands english. Upon arrival we rang bell outside locked office, waited at least 15 min, located a cleaning person who located manager out back. Then had to find our own name on a sheet of paper as he could not understand us. Room was clean and bed was nice but... More