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Residence Inn Detroit Troy/Madison Heights

3.0 of 5
32650 Stephenson Highway, Madison Heights, MI 48071
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39 reviews from our community

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Date Rating
Aurora, Illinois
1 review
3 of 5 stars Reviewed 20 May 2013 NEW

We are frequent Marriott guests, especially Residence Inns as they cater to our toddler family very well. We, however, were disappointed in this location. It is an older property, but the rates reflect a more modern location. We stayed in a bi-level room right by the highway. The highway noise was very distracting at night. The hotel wasn't horrible, but... More

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Texas, USA
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 26 February 2013

Very friendly and helpful staff. Especially the breakfast lady that would not let anyone make a waffle but herself. Clean and nice stay. Very cold during my trip, but the room was nice and warm. Easy to use thermostat, nice TV and good channel selection.

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ResidenceInnMHGM, Director of Sales at Residence Inn Detroit Troy/Madison Heights, responded to this review
28 February 2013

Thank you for your kind words regarding our hotel. We take pride in our customer service and we are glad that you noticed. We will be sure to pass along your positive feedback to our staff. If you are back in the area, we hope to see you again. More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 10 January 2013

I rented a studio 4 New Years eve and the room was ok but the parking is horrible its hard 2 find a spot so u have 2 park in the Hamptons parking lot,the ice machine in the freezer took 12 hours to work so we didnt have any ice until the next morning that night it made 4 pieces... More

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USA
Top Contributor
58 reviews 58 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 31 December 2012

We arrived 28 Dec and was met by a wonderful Clerk. Easy cheque in and gave us a ground floor. We stayed 3 nights and enjoyed a nice different dinner and full breakfast each morning. Helped as the location was close to the Hospital I had to use. Really couldn't ask for better service, cleaner room or friendlier staff. We... More

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ResidenceInnMHGM, General Manager at Residence Inn Detroit Troy/Madison Heights, responded to this review
2 January 2013

Thank you for your positive response. We are proud to receive such great comments about our staff. We pride ourselves in our top notch customer service. We look forward to seeing you again upon your return visit. More

Toronto
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 28 December 2012

The front desk staff is very friendly, the rooms are clean and bright and the beds are very comfortable. The kitchen had newer stainless steel appliances. New flat screen TV. The bathroom was a little out of date, but clean.

Was this review helpful? Yes 1
ResidenceInnMHGM, Director of Sales at Residence Inn Detroit Troy/Madison Heights, responded to this review
2 January 2013

Thank you so much for your comments. We are glad you noticed our newly renovated rooms - including updated kitchens. Our fully equipped kitchens set us apart from the competition. We hope to see you again if you are in the area. More

Delray Beach, Florida
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 9 December 2012

Everyone made this a nice trip especially Sharon in the breakfast room. She always had an enjoyable story. She greeted everyone with a smile and asked what she could help them get for their breakfast. Tables are cleaned promptly and food was always full. She was sunshine.

Was this review helpful? Yes 2
ResidenceInnMHGM, General Manager at Residence Inn Detroit Troy/Madison Heights, responded to this review
10 December 2012

Thank you so much for your review. We are glad that you experienced a pleasant stay. Our hot breakfast buffet is one of the best around. We often get comments on the great value. We will be sure to pass along the compliment to Sharon. We look forward to your future stays with us. More

Trenton, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 24 November 2012

We recently had the pleasure of staying at this property for a quick get away! We were in town for a concert at the Royal Oak Music Theatre. This location was very close, about a 10 minute cab ride. Front desk staff were very helpful in making arrangements. We stayed in a studio room that was very comfortable. Rooms were... More

Was this review helpful? Yes 1
ResidenceInnMHGM, Manager at Residence Inn Detroit Troy/Madison Heights, responded to this review
27 November 2012

Dear Guest, Thank you for your recent tripadvisor review. We are glad you enjoyed your stay and we hope to see you again soon! More

Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 19 October 2012

I have spend a few months at this Residence Inn for business reasons, and I can stay the difference is the staff, and that make all the difference ! And it is very clear that It is a standard that is set by the General Manager, that all the staff are pleased to maintain. I have found that Kristen, Latoya,... More

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ResidenceInnMHGM, General Manager at Residence Inn Detroit Troy/Madison Heights, responded to this review
10 December 2012

Thank you for your positive review. We specialize in the long term guest with all of our extra amenities and features- such as large rooms, complimentary buffet breakfast and free wireless internet. We always love to hear positive comments on our staff - as we pride ourselves on our top notch service. We look forward to your return in the... More

Sandusky
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 11 October 2012

I recently had the pleasure of spending one night at this location and almost wished that I could stay longer. LaToya at the front desk was amazing to work with. The room was clean (a little dated) and very comfortable. The "snack" at night was a meal that was simple, but tasty and the breakfast was great. The morning staff... More

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ResidenceInnMHGM, General Manager at Residence Inn Detroit Troy/Madison Heights, responded to this review
16 October 2012

Thank you for taking the time to write a wonderful review regarding your stay with us. We’re glad that we can be your “Home away from home”. I have shared your comments with the rest of the staff, and I know that we all appreciate your kind words and compliments. We look forward to seeing you again in the near... More

Naples, Florida, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 13 September 2012

We (four sisters) stayed at this hotel and could not have been more pleased! We had originally made the reservation for three and found that we needed to add the 4th person when one sister was released from the hospital earlier than anticipated. LaToya at the front desk worked with us to come up wih the best location and arrangements... More

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ResidenceInnMHGM, General Manager at Residence Inn Detroit Troy/Madison Heights, responded to this review
14 September 2012

Thank you for your wonderful review! We pride ourselves on our great staff and top notch customer service. I am glad you and your sisters were able to enjoy the hot buffet breakfast and light dinner we serve in the evening - we feel it is our extra touches that keep people coming back. If you are in the area... More

 
 
 
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Additional Information about Residence Inn Detroit Troy/Madison Heights

Also Known As:
Residence Inn Detroit Troy/Madison Heights Hotel Madison Heights
Residence Inn Detroit Troy/Madison Heights Hotel
Residence Inn Madison Heights
Madison Heights Residence Inn
Address: 32650 Stephenson Highway, Madison Heights, MI 48071
Phone Number:
Region: United States > Michigan > Madison Heights
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 hotels in Madison Heights
Price range (per night): S$135 - 260
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Whether staying a day, a week, a month or more, you will have room to relax, room to work and room to breathe at the Residence Inn by Marriott – Troy/Madison Heights. Each suite includes a fully equipped kitchen and a spacious living room. Our suites offer 50% more space than an ordinary hotel room. Come stay with us and see for yourself that the Residence Inn by Marriott is your home away from home ... more   less 
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Residence Inn Detroit Troy/Madison Heights
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