Had a great day/evening at the hotel. The staff was very efficient and nice and the room was very clean. Also, a lot of nice places to shop and eat. Only one minor problem was with the TV station, couldn't find Fox Sports? Overall, great experience.

The hotel was clean, the room was nicely appointed. The staff could have been more friendly... They were quite busy, but still, I expect a hotel to offer excellent customer service. The housekeeping staff was much friendlier than the front desk staff. Nice workout facility, it was clean, and I felt comfortable there by myself.

I have wanted to stay at this hotel for a while, as I have had good experiences in the past with Crowne Plaza hotels and regularly visit the Novi area both for business and leisure. While the rooms and interior hallways have been renovated in recent years, this is a very dated hotel. The lobby is dark, uninviting and lacks... More

The Internet did not work and the front desk was unable to help. The refrigerator whine was constant. The bed squealed loudly whenever I moved. Apparently I shift positions frequently during the night. The room aromatherapy samples had 2/3 unopened and intact. Also, the tv station guide had no relation to any station available. And there was no bath mat,... More

I was there from 4/8 to 4/12/2013. The 1st room they put me into was on the 2nd floor. In the bathroom both outlets were broken and my tub did not drain. The TV was not working well as the audio was not synced to the video. The picture quality was terrible. I asked for a room change and had... More

When we arrived at the hotel, it appeared to be very nice, however when we walked in there was this overwhelming chlorine smell that left our eyes burning for 20 min after being in our room. We get the keys for our rooms and take the elevator to the 2nd floor (this was the only time on our trip them... More

Hats off to the service given to me trying to get in-room service with my computer. Christian Taylor at the Crowne Plaza was a huge help. The wake up calls were on time and worry free. Very much appreciated.

I have reviewed this place before as we now make this an annual trip for a one night family getaway. The price for this location is better than most places in the area and offers a pretty good value for your money. This is not as nice as you would hope/expect for the Crowne Plaza name, but it's not bad.... More

When I travel to Michigan (Detroit area), I make it a point to stay here each and every tiime. The rooms are very nice and quiet, and they gave me an upgrade when I arrived. The Novi Chophouse is excellent, another good reason to stay there. The layout of the rooms are interesting, but very enjoyable.