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All 1 Portland hotels »

American Heritage Inn

2.0 of 5
1681 E. Grand River Avenue, Portland, MI 48875
Hotel amenities
American Heritage Inn
Ranked #1 of 1 hotels in Portland
3.5 of 5 stars 10 Reviews
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10 reviews from our community

    Trip type
Traveller rating
    3
    1
    2
    0
    4
Date Rating
Lake Odessa
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 7 March 2012
3
people found this review helpful

I came to this hotel with my husband and 3 kids. The newly renovated rooms were beautiful, attractive colors and CLEAN!!! My kids loved the game room and Pool. The pool area was very clean as well, most hotels pool rooms are not upkept as nicely. The breakfast had these cute little waffles that my kids loved. The staff were... More

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See 2 more reviews by Karen R for Portland
USA
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 7 March 2012
2
people found this review helpful

I have stayed in this hotel many times over the past few years. I must say that I am impressed with the renovations and the overall friendliness of the staff. They have even shoveled my car out of a snowbank and cleaned it off for me. My family and I were there the night of the so-called "rude staff" experience... More

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See 4 more reviews by KathyKUsa for Portland
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 26 December 2011
3
people found this review helpful

My husband and I have been staying at this hotel for years when visiting Portland. It has always seemed ok - but our last stay was the worst!!! After a long day we checked in and got our young kids quickly to bed. After the kids were asleep we discovered the bathroom was dirty AND UNSANITARY! The floor had dried... More

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Mike Patel, General Manager at American Heritage Inn, responded to this review
7 March 2012

Thank you for taking the time to write a review of our hotel. We appreciate all kinds of feedback that we receive from our previous guests. The hotel staff was not informed of any problems with the room until check-out time. We immediately gave them a discount on their stay, no questions asked. Our management staff investigated the room to... More

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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 21 October 2011
1
person found this review helpful

It was surprised when i visited in past summer after two year later.Its newly renovated property and i can't believe that how nice it looked . Very nice Swimming Pool, Game Room and Breakfast Room. Had real good time to use WIFI and Business Center with Printer. I can tell it known by its name American Heritage Inn is excellent... More

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Mike Patel, General Manager at American Heritage Inn, responded to this review
7 March 2012

Thank you for your review! We're glad to hear you liked our hotel. We hope to see you again on your next trip to Portland! More

Grand Rapids, Michigan
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 7 October 2011
3
people found this review helpful

I just had a horrifying experience at this hotel last night. Very late I arrived back to my room from work, pulled back the covers and laid down for the night. I immediately smelled a foul odor but couldnt identify where it was coming from. Within seconds I realized my arm and hand were wet. The "wet" was urine soaking... More

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Mike Patel, General Manager at American Heritage Inn, responded to this review
7 March 2012

Thank you for taking the time to write a review of our hotel. We appreciate all kinds of feedback that we receive from our previous guests. We have investigated this matter very thoroughly. This room had not been used for several weeks prior to this guest's stay. He checked in at approximately 7pm and was seen by the hotel staff... More

Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 31 July 2011 via mobile
1
person found this review helpful

We stayed at this hotel for 10 nights. This is a very nice little hotel. The rooms and common areas were very clean and always smelled fresh! The pool and hot tub were sparkling. The guest laundry room was handy. The breakfast was well above average for a hotel of this type. The entire staff were very nice, helpful and... More

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Mike Patel, General Manager at American Heritage Inn, responded to this review
7 March 2012

Thank you for your review and for acknowledging our hotel. We strive to go above and beyond for each of our guests. Please keep us in mind for any other trips to the area! More

Charleston, West Virginia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 3 October 2010
2
people found this review helpful

We booked the two room whirlpool suite in order to give us a second room for our two year old daughter to sleep in. When we arrived, the non smoking room smelled like smoke, holes on the inside doors were patched but not painted, and the furniture was in a dingy state. The couch was bowing toward the floor and... More

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Mike Patel, General Manager at American Heritage Inn, responded to this review
7 March 2012

We have a newly renovated and updated facility More

Michigan
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 11 May 2008
1
person found this review helpful

My husband grew up in Portland, we were in town for a wedding. It was kind of fun feeling like a tourist in your hometown! We were promptly greated by a pleasant clerk and allowed to check in two hours early (we wanted to freshen up before the wedding). Our room was very clean. The pool area is nice. The... More

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Washington
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 10 July 2007
2
people found this review helpful

Booked through Best Western site (claimed to have lowest price). When we arrived after a long air trip near midnight, the clerk raised the rate (even though it was guaranteed by Best Western). We waited 40 minutes for a resolution during which time they refused to let our 2 year old use the bathroom. In the end we were told... More

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Mike Patel, Manager at American Heritage Inn, responded to this review
3 November 2011

We have a newly renovated and updated facility. More

Macomb County, MI
Senior Contributor
24 reviews 24 reviews
Reviews in 20 cities Reviews in 20 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 8 September 2005
5
people found this review helpful

This was a nice hotel, clean, and I was very impressed that the pool was actually opened 24 hours!! That is almost unheard of!! But I know people who took advantage of that, because we got back to the hotel from a wedding rather late, and it was nice to relax in the pool, although, my husband said the hot... More

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Additional Information about American Heritage Inn

  • Best Western Portland
  • Portland Best Western
Address: 1681 E. Grand River Avenue, Portland, MI 48875
Price range (per night):* S$104 - 122

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American Heritage Inn
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