I have stayed in this hotel many times over the past few years. I must say that I am impressed with the renovations and the overall friendliness of the staff. They have even shoveled my car out of a snowbank and cleaned it off for me. My family and I were there the night of the so-called "rude staff" experience... More

My husband and I have been staying at this hotel for years when visiting Portland. It has always seemed ok - but our last stay was the worst!!! After a long day we checked in and got our young kids quickly to bed. After the kids were asleep we discovered the bathroom was dirty AND UNSANITARY! The floor had dried... More

It was surprised when i visited in past summer after two year later.Its newly renovated property and i can't believe that how nice it looked . Very nice Swimming Pool, Game Room and Breakfast Room. Had real good time to use WIFI and Business Center with Printer. I can tell it known by its name American Heritage Inn is excellent... More

I just had a horrifying experience at this hotel last night. Very late I arrived back to my room from work, pulled back the covers and laid down for the night. I immediately smelled a foul odor but couldnt identify where it was coming from. Within seconds I realized my arm and hand were wet. The "wet" was urine soaking... More

We stayed at this hotel for 10 nights. This is a very nice little hotel. The rooms and common areas were very clean and always smelled fresh! The pool and hot tub were sparkling. The guest laundry room was handy. The breakfast was well above average for a hotel of this type. The entire staff were very nice, helpful and... More

We booked the two room whirlpool suite in order to give us a second room for our two year old daughter to sleep in. When we arrived, the non smoking room smelled like smoke, holes on the inside doors were patched but not painted, and the furniture was in a dingy state. The couch was bowing toward the floor and... More

My husband grew up in Portland, we were in town for a wedding. It was kind of fun feeling like a tourist in your hometown! We were promptly greated by a pleasant clerk and allowed to check in two hours early (we wanted to freshen up before the wedding). Our room was very clean. The pool area is nice. The... More

Booked through Best Western site (claimed to have lowest price). When we arrived after a long air trip near midnight, the clerk raised the rate (even though it was guaranteed by Best Western). We waited 40 minutes for a resolution during which time they refused to let our 2 year old use the bathroom. In the end we were told... More

This was a nice hotel, clean, and I was very impressed that the pool was actually opened 24 hours!! That is almost unheard of!! But I know people who took advantage of that, because we got back to the hotel from a wedding rather late, and it was nice to relax in the pool, although, my husband said the hot... More