Pure luck we ran across this place when we needed it. Our kids needed a fun pool and a place to roam. We found it here! It wasn’t the fanciest of hotels… could you use some updates and it gets a lot of hard use by families. But there seemed to be a lot of staff and was very busy....
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Thank you so much for you kind posting. I was heartened to learn that you and your family had a great time in our facility.
We do require that all children be accompanied by an adult to come into the water park. I will make sure we check to ensure that the policy is being followed to ensure safety of...
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Our dughter was getting married, and we had rooms reserved for out of town guests. Not only was the service the best, the food at the Loon River Cafe was excellent. The management and staff went out of their way to make our guests have a great experience and a fantastic time. Thank You Very Much, Jim and Jacky Niedbala
Thanks so much for your comments! I'm truly happy that you and your guests had an enjoyable time with us and I'll pass along your comments to our entire staff!!
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We booked one night on Pricelines "Name your price". To our surprise this hotel has an indoor watermark with pool, hottub, lazy river, water slide etc. we received passes for each of us in the price we paid. We enjoyed our stay. The room could use some updating as it was dark and the pull out couch for our child...
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Thank you for bringing your son to our facility. I was happy to read that you and he enjoyed your time with us.
We do station the majority of the life guards by the lazy river and vortex areas since those are the busies areas of the facility and with the currents, the most likely areas where someone might need...
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Over my son's spring break, we decided to stay at this hotel as it offered many fun activities. The room was VERY clean and spacious. It was a 2 queen room with fridge and a very nice tv. The pool area was fun and the arcade kept the kids busy. My only issue was that on one night, a group...
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Thank you for sharing your experience. I was happy to read that you and your family enjoyed your stay with us and look forward to having you back again.
I apologize for the noise that you encountered during one of the nights of your stay. Our security staff does address any noise complaints and usually deals with them immediately and...
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We stayed here last summer on our way to Chicago. We had stayed here many times in the past and loved it. This time it was different. We had purchased our room on Priceline for about half the price.
Upon arrival they placed us in an outside building, in a very dingy room. The safe was not working, which always...
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I'm familiar with your stay since you threatened to post a scathing review on TripAdvisor if we didn't give you a 5 PM check-out free of charge after giving you a partial refund and upgrading your room, and giving you a later check-out because you claimed you found ants in your room.
If you did find ants in the room,...
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This is our second stay with Best Western Sterling Inn - Location is literally a mile or so from my home. My kids love to stay in hotel rooms and they have the best indoor pool area of any hotel in the area. Also there is a lot in the area such as Wal-mart, Target, Meijer, McDonald, Arby's, Subway, Ruby...
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Thank you for coming back for another visit. I was happy to read that you and your family had a great time. We strive to provide great service for all of our guests in the hopes they will enjoy their stay and return. We look forward to having you come back soon.
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the staff were very couteous, and the pool was awesome
This was our 2nd stay here with our 2 daughters, ages 10 and 11. They absolutely LOVE it here! It's great for them because they can go play on their own & we can see they from almost anywhere they are in the waterpark.
It was very busy both times we stayed & had a room, both times, a few...
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Thank you so much for sharing your experience with us. I was happy to read that your daughters enjoyed their mini vacation.
We look forward to having you back in the near future.
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We stayed here on the St Patrick's Day weekend....to celebrate my daughter's 13th birthday. I was somewhat concerned about noise level after reading the reviews here but it was not too bad. Our room was only a few doors down from the waterpark area which also made me concerned about noise. We DID hear noise...alot of noise from other guests...
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I'm glad that you enjoyed your time with us. We do pay special attention to the cleanliness of our guest rooms and have been certified by Best Western as an Ultra Clean hotel.
The large yellow circle you spoke about is a water fountain area that was unfortunately not in operation during your stay with us. We have ordered parts...
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Our family of 3 stayed for 2 nights (Fri-Sun) in Feb. 2012. We had a queen room with a sofa bed. The room was clean and the bed was comfortable. No complaints about the room!
The water park and arcade were very fun. The water park has a big pool, lazy river, two hot tubs (one for kids and one...
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Thank you for your review. I was happy to read that you and your family enjoyed your time with us. The break periods are definitely busy and we all strive to see that each and every one of our guests has an enjoyable time. We make every effort to control noise and believe we are generally successful later in the...
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