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Extended Stay America - Detroit - Sterling Heights Reviews

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Extended Stay America - Detroit - Sterling Heights

2.5 of 5
33400 Van Dyke Rd., Sterling Heights, MI 48312
Hotel amenities
Extended Stay America - Detroit - Sterling Heights
20 traveller photos
Ranked #2 of 7 hotels in Sterling Heights
4.0 of 5 stars 55 Reviews
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55 reviews from our community

    Trip type
Traveller rating
    23
    17
    8
    2
    5
Date Rating
Grand Rapids, Michigan
1 review
“Pleasently Surprised”
4 of 5 stars Reviewed 10 May 2013

I was a little wary about trying this hotel because it had some pretty bad reviews, but all of those were dated at lease 6 months and before.The newer reviews were all positive so my husband and I gave it a shot on a last minute decision to stay in town while buying a car. Turns out the newer review... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review
14 May 2013

Jazmine - I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you found our staff to be helpful and friendly as well that your room was clean and comfortable. We hope you found the car you were looking for! We would love to see you again, should... More

Sterling Heights, Michigan
1 review
“A Nice, Clean Room and a Good Value”
4 of 5 stars Reviewed 9 May 2013

TG My compliments to ALL the staff for being warm and accommodating to me during my stay. A BIG shout out to Muriel for her big smile and exceptional service! The staff works hard at keeping the hotel clean and kept up nicely. I would recommend Extended Stay America in Sterling Heights, MI for your overnight or long-term lodging needs.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review
10 May 2013

Timothy - Thank you so much for sharing your experience with us. I am so thrilled to know that Muriel and the rest of the staff provided such a welcoming experience during your stay. It is reviews like this that keep our staff working their hardest to make everyone completely satisfied. Thank you for the comments and recommendation. I will... More

Sterling Heights, Michigan
2 reviews
“My Stay at the Extended Stay America - Sterling Heights”
3 of 5 stars Reviewed 6 May 2013

I have nothing but complements to the wonderful staff that made my 3 week stay more enjoyable at the Extended Stay America in Sterling Heights, MI. I want to thank pecially, Muriel who was exceptional. Thank you all. Well, I hope now I can get a good discount at a suite hotel at Extended Stay America in the Los Angeles,... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review
9 May 2013

Virgilio - I want to thank you for taking the time to post a review of your stay. Please accept our apologies that your first room was not satisfactory; however, I am glad we were able to find you a more suitable one. As well, we are very happy to know that we were able to provide you with exceptional... More

Wauseon, Ohio
1 review
“Not the greatest experience”
1 of 5 stars Reviewed 2 May 2013

The room had to be the worst one in the hotel. Drywall joint tape was hanging from the bathroom ceiling. The linoleum floor in bathroom was coming off the floor, cracked sink, and luke warm shower. Thankfully this was only a 2 night stay. I was going to book my next 3 weeks there, but after that 2 night experience... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review
8 May 2013

Gwinland - I appreciate you bringing your experience to our attention. The room condition and lack of upkeep you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have held a meeting with our housekeeping and maintenance staff to ensure your experience is not repeated. Please know this was... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
“What a nice pleasant and restful place.”
5 of 5 stars Reviewed 20 April 2013 via mobile

I recommend staying here it was a great value as Muriel will go to great lengths to make your stay comfortable and relaxing. She really makes the difference. You will be pleased with your time here in Sterling hgts.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review
23 April 2013

I want to thank you for taking the time to post a review of your stay. I'm thrilled that your stay in Sterling Heights was comfortable and relaxing. I will let Muriel know you appreciated her help and great guest service skills. Thank you again for posting your review. I do hope that you will return to our hotel, or... More

Sterling Heights, Michigan
1 review
“Murriel you make the difference to Guests who stay in this hotel”
5 of 5 stars Reviewed 13 April 2013

I have made this hotel has my home from past two years, So far my experince with the Hotel & its staff is pleasant,It fits into my budget very well has all the necessary amenties that is very much essential for a longer care free stay along with that you can have easy access to public transport,restaurants & groccery stores.... More

Was this review helpful? Yes
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review
15 April 2013

Thank you so much for posting a review of our property. I'm so pleased to hear that you found us to be a comfortable home away from home. We pride ourselves on our guests being completely satisfied. Thank you for letting us know how much you enjoyed Muriel, Thomas, and Steven. We will make sure they are recognized. Thank you... More

Detroit, Michigan, United States
1 review
“Excelent”
5 of 5 stars Reviewed 11 April 2013

This is an excelent Hotel where to be, it's a quiet place, Muriel the hostess always helps you in everything you need always with a big smile, and makes you feel like in home, the hotel allows pets, where I travel with my little dog, and no problems with him.

Was this review helpful? Yes
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review
15 April 2013

Thank you so much for sharing your experience with us. I truly appreciate your comments regarding Muriel's friendliness and the comfort of your stay. We are happy you were able to have your dog with you, we're sure that made your stay even more comfortable and "home like." Thank you again for posting your review. I do hope that you... More

Bangalore, India
1 review
1 helpful vote 1 helpful vote
“My Experience at ESA”
4 of 5 stars Reviewed 4 April 2013

Good Budget studio type of hotel in Sterlingheights area with most of the essential amenites to live for long duration. Hotel locality is good - Easy access to public transport & grossories/shopping centers lie: Wall mart / ALDI & other famous food joints like: Arbys / Macdonald/Alive garden/....

Was this review helpful? Yes 1
RDO_Sarah_L, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review
7 April 2013

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is... More

Auburn, Kentucky
1 review
“Muriel was your saving grace”
5 of 5 stars Reviewed 2 April 2013

My wife and I have been staying at this hotel now since the beginning of February. We have had several issues with the hotel during our stay but the one thing keeping us from packing up and leaving was Muriel. Not only was she pleasant at all times with a smile on her face, but she immediately addressed any issues... More

Was this review helpful? Yes
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review
22 April 2013

Thank you very much for your kind words about our front desk employee, Muriel. It was so rewarding to read your comments about her. I want to apologize for any issues you experienced when staying with us in Sterling Heights but I am so pleased to hear Muriel took such great care of you. Thank you again for staying with... More

1 review
“Definitely recommended for long duration official stay.”
3 of 5 stars Reviewed 31 March 2013 via mobile

Hospitality of front desk is amazing. In person take care by Muriel was very impressive. Economical for the higher duration stays. Feedback would be to increase the frequency of Room Service. Provide better exhausts at the corridor.

Was this review helpful? Yes
RDO_Sarah_L, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review
7 April 2013

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is... More

 
 
Extended Stay America - Detroit - Sterling Heights
Extended Stay America - Detroit - Sterling Heights
4.0 of 5 stars 55 reviews
Enter dates 1 night 2 nights
 
Super 8 Sterling Heights/Detroit Area
Great value on a similar hotel
Super 8 Sterling Heights/Detroit Area  
Sterling Heights, MI
3.5 of 5 stars 26 Reviews
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Additional Information about Extended Stay America - Detroit - Sterling Heights

Also Known As:
Extended Stay Sterling Heights
Sterling Heights Extended Stay
Address: 33400 Van Dyke Rd., Sterling Heights, MI 48312
Region: United States > Michigan > Sterling Heights
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #2 of 7 hotels in Sterling Heights
Price range (per night): S$81 - 95
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Extended Stay America - Detroit - Sterling Heights
33400 Van Dyke Rd.
Sterling Heights, MI 48312
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