This is a nice Embassy Suites and a good location if you are doing business in or around Troy, MI. The hotel appears to have been updated fairly recently. The king room had plenty of space for doing work and a reasonably good wifi connection. The exercise facility is fairly small but the machines are modern and in good condition....
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Dear CopanoJoe,
Thank you for the wonderful review of your recent stay with our hotel. Thank you for recognizing some of the renovations, nicer and larger sized suite accommodations and your positive experience with our fitness room machines. I do apologize for the WIFI charges, as it is still a Hilton Worldwide Brand Standard for our Full Service hotels, and...
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I traveled with my extended family over the Mother's Day weekend for a Mom & Daughter's shopping trip. The hotel was the perfect fit for us! The rooms are very large and spacious, and the Front Desk was great at accommodating our request to have rooms that were close together (we were side-by-side). The Front Desk staff were EXTREMELY friendly,...
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Dear caridad00,
Thank you for your wonderful review of your recent stay with our hotel. I appreciated reading the compliments of your experiences with several of the guest amenities like the swimming pool, Jacuzzi, breakfast services, your suite and our attractive open atrium setting, thank you. I apologize that our light snacks offerings during our daily Manager's Reception is not...
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I have stayed at this property several times. It is a great location for shopping both Somerset Mall and Great Lakes Crossing. The hotel was busy, but not sold out. Went to the pool in the evening and all of the towels were gone. Walked to the front desk and the receptionist said " they're still not there ". So...
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Dear lovetootrvl,
Thank you for the review of your recent stay with our property. I apologize that all of your experiences, from the swimming pool area towel supply, cleanliness of area, and poor breakfast experience to the missing HHonors amenity upon check-in; all of which were simply just not up to par with our normal high service levels. I appreciate...
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The hotel was very nice, clean, easy to find and convenient to the highway. The maintenance staff is wonderful. He offered to assist me with my bags and refused a tip!!! One evening my key wasn't working, he let me into my suite, went downstairs to have my key re-made and slide it under the door and apologized for my...
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Dear MrsLawrence28,
Thank you for the wonderful review of your recent stay with our property. While you had mentioned the convenience of our location from the highway, your compliments of our Team Members, especially our afternoon Engineer on duty, were very gracious, thank you. I will share your positive feedback with our Team as they appreciate hearing excellent guest comments...
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This is a decent choice for business. They have a nice little business center, a shuttle with a friendly driver if you need it, and some nice people behind the desk. I was impressed by the maintenance staff- they changed the filters in the AC while I was there and it seemed like they keep the place in good shape....
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Dear Cartman1968,
Thank you for the wonderful review of your recent stay with our property. As we are located in a business district and in the suburbs of Troy, our Team understands and appreciate the need to service every business traveler very well to hopefully impress them to choose our hotel over our competitors for their return trips to our...
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We just finished our stay at this hotel. Unlike other hotels that are of the Embassy brand, this hotel does not allow you to use ANY part of it's public area (chairs, lobby, tables, etc) to talk with your co-workers or family while consuming outside food or drink (pizza, beer, etc). In fact, it is discouraged to just even sit...
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Needed a place to spend the night after a day trip to the area. Wife and kids planned to shop Somerset, so wanted something close that was "nice". Searched TA for combination of rating and value and landed here. Took offer that included a Somerset package, a $25 gift card for an additional $15. Not busy when we arrived about...
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Dear BeachLeech,
Thank you for your complimenting review of recent stay at our hotel. It was easily one of the most thorough reviews that I have ever read of our property, thank you. I was impressed to your attention to detail with each of the amenities, commercial areas and services; really outstanding details of your experiences, both positive and negative,...
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i had business North of Detroit in Lapeer, MI. this was the closest decent Hilton property. Nice hotel. Curteous staff, fast elevators. Decent food nearby wit a nice Upscale Itialian place within walking distance. As for all of detroit somewhat run down neighborhood but trying to make a comeback.
Dear sudsdrinker,
Thank you for your wonderful review of your recent experiences with your stay at our hotel. I appreciated reading that your choice to reserve with us was due to your HHonors Membership and that you are Loyal to our Hilton Worldwide Brands of Hotels. Thank you also for recognizing our Team Members as being curteous and that it...
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Embassy suites is always a dependable hotel. Nicely appointed rooms and great extras. The managers reception is wonderful as is the morning cooked to order breakfst. Great people always willing to help. They do accept reservations from sports teams which can be a little overwheling for the average guest but I always ask in advace if any teams are booked....
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Dear Trek8000,
Thank you for your Excellent review of our property's amenities, accomodations and service. I will share your compliments of the suite accomodations, complimentary Breakfast Made to Order and Manager's Reception, and our Team Members' services; and most impressive is that you have received this level of service consistently at our property which I truly appreciate hearing this feedback....
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I have stayed at this hotel many times over the years. The layout of the building is awesome with a huge open area right in the middle. I look forward to sleeping on the king size bed in the main bedroom every time we get a room. The hot tub is good size and the heated pool is great. No...
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Dear Mike G,
Thank you for your wonderful review of your recent stay with us. I will share your positive feedback and compliments of the Team and our amenities with our Team as they will appreciate hearing of your excellent review. I appreciated reading your comments of our newer Crabtree & Evelyn bathroom amenities, and was happy to see that...
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