I am not a picky traveller, I simply want a clean comfortable room and great service. I was not terribly impressed with the amenities compared to the star rating of the hotel, but was not upset or complaining. The hotel was older and needed some updating but the front desk staff was friendly and the room appeared worn but fairly...
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Thank you for the comments regarding your recent stay at the Park Plaza Hotel. I am sorry that we were not able to exceed your expectations and that the bedding was not satisfactory. I will review your comments with our staff and work on ensuring our room product is the best it can be at all times. Our new housekeeping...
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This hotel is older but I do believe they are trying to renovate it slowly. I have stayed in two of their rooms & the beds are nice & comfy unlike most hotel beds. Room is nice & clean. The staff is great. Considering they have a free shuttle service to the airport with free parking if you go on...
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We are all thrilled to see that we were able to meet your expectations during your recent visit. I am very happy to see that our staff was able to make a favorable impression during your stay, our service is our strength. There are many hotels to choose from in Bloomington and we are glad that you chose ours. If...
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As the title states, this will be the third time my husband and I have stayed at the Park Plaza hotel while visiting the Bloomington/ Minneapolis,MN area.
The hotel is located just a 10 minute drive from the Mall of America and about 15-20 minutes from downtown and uptown Minneapolis.
The rooms are always clean and well kept with updated...
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Thank you so much for your repeat business, we all appreciate the fact that you have entrusted our hotel to serve as your home away from home. I am pleased to see that, overall, our staff has served you well, but I am disappointed that personal calls were more important than your needs at check in. I will discuss your...
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We have stayed here a couple times now and have had a very good experience. I had no idea what the hotel was like on my first stay and was extremely pleased with what we discovered.
The hotel, rooms, and staff all get a 5 star rating from me. The fact that I didn't have to go out for food...
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Thank you so much for your gracious remarks, we are all thrilled that we have been able to exceed your expectations. There are many hotels to choose from in Bloomington and we work hard at trying to provide exceptional service and value to our guests. If I can ever be of assistance to you personally, please don't hesitate to contact...
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Customer service is very bad.
My wife, our son, and I stayed at this hotel on March 13th as we missed our connecting flight late at night around 11 p.m.
We waited for their shuttle to come pick us up, but the shuttle driver didn't even bother waiting 10 seconds for us to board and just drove by. The front...
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Please accept my apologies for the less than adequate service you received at our hotel. I can assure you it is not the norm for our hotel which is reflected by our overall service marks on TripAdvisor. I can't change the initial impression you have of the hotel, but I am hopeful that we can be of service to you...
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I stayed at the Park Plaza for week during a work trip in January. The room was spacious and clean, most important it was quiet. The bed was super comfy and the room had plenty of workspace. The only things I didn’t like about the room were that it had no refrigerator, no microwave, a rather large old TV and...
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I am happy to see that overall you enjoyed your stay at the Park Plaza. I am sorry that room service took so long on a couple of different occasions, but I am happy to see that the food quality made a positive impact. Thank you for mentioning the driver, we have a no texting/calling policy that we will review...
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Let me start by saying that I always stay at Carlson Hotel chains (Country Inn & Suites, Radisson etc) and have always enjoyed their hotels. Never have I had this kind of experience with Carlson or any hotel chain in my life. I strongly recommend staying FAR away from this particular hotel, and to try any other Carlson Hotel in...
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I am sorry that you were so disappointed in your stay, when we communicated, I had thought you were satisfied with the remedy for your stay. While I can't change the frustrations that you experienced here, we can certainly take your comments to heart and work harder at improving our hotel. While we are not number one in Bloomington, we...
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I would like to make a note that I have never had to write a review on a hotel before but I was so bothered by our stay that I felt needed to. Through working in the hotel industry I am aware that two people can stay in the same room at the same hotel and have completely different experiences...
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It was awesome to stay with my family for two days at Park Plaza. My mother-in-law got a suite to stay with my 2 children, and it was just like a house (mini house). We love that and we recommend it to everyone that is looking for a wonderful place to stay.
We have stayed at this hotel on two separate trips in the past two months. The staff was excellent and made us feel welcome. It was convenient to shopping, restaurants, etc. Also, the price was excellent compared to other hotels in the area.
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