Despite a couple of glitches during our stay, our time at the St. Louis Airport Hilton was enjoyable. We got in past midnight and after making the long trek to our room, the key cards wouldn’t work. As we unpacked, we realized the carpet was very wet near the air conditioning unit. Management was very apologetic and let us move...
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Dear Valued Guest,
Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor.
Clearly we fell short in areas to provide you with the quality you have come to expect and deserve with Hilton. I apologize that you had to experience any glitches. My team and I will be personally looking to these matters...
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I reserved a Romantic getaway room package online with the Hilton Honors program and received additional upgrades for $5-20 extra, what started out as a basic King room ended up being a KING Size executive suite with a birdseye view of the Airport Runway. We never left the room and got married after check out!
Dear Valued Guest,
Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor.
I am very pleased to read how much you enjoyed your stay with us and congratulations. We strive continually to maintain the superior level of service which has symbolized the Hilton.
I am very pleased to read your comments and I...
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Surprisingly, This full-service HIlton although it is an older property surprised me.
The hotel staff was very personable from the front desk, house-keeping, and bar.
I found the rooms clean and offered the better amenities. The shower was HOT forever... along with updated bathroom fixtures. The location is right next to rental car agencies so you can walk to drop-off...
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Dear Valued Guest,
Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor.
I am very pleased to read how much you enjoyed your stay with us. We strive continually to maintain the superior level of service which has symbolized the Hilton.
I am very pleased to read your comments and I look forward...
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I stayed at the St. Louis Airport Hilton for two nights at the end of a multi-city business trip. The front desk clerk was very friendly when I arrived, and when I got to my room I found a hand-written note from the General Manager welcoming me. After having had poor service from airlines, rental car companies and other hotels...
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Dear Valued Guest,
Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. I want to thank you for choosing the Hilton St. Louis. Plus I hope you enjoyed your dinner in Columbia.
Thanks again for your comments and I will share your wonderful comments with them. It was a pleasure having you here...
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I had stayed at this hotel before and wasn't looking forward to it but the recent renovations have really improved the place. My room was refitted with newer bathroom fixtures, was clean and beautiful. The staff did a wonderful job of meeting the needs of a big wedding, hundreds of kids in town for a robotics contest, and the training...
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Dear Valued Guest,
Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor.
I want to thank you for your business as I do realize there are a lot of choices out there when you need accommodations. Please know that your feedback is extremely valuable to us and I am happy that you returned...
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The help was great! The accommodations need work if this building is going to remain as a true Hilton. The air handlers in the hall on the 7th floor pump air that smell of mold. The room air conditioner filters are only changed after complaining. The Discovery meeting room only had on or off temperature settings. The carpets through out...
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Dear Valued Guest,
Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. I wish to express my sincere apology for the lack of accommodating accommodations you have received especially related to the air conditioning unit, carpets and expectation. I assure you that this is not indicative of the level of service and quality...
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Fabulous hotel stay ... tired from long drive from Oklahoma City ... bed had tons of pillows, amazingly close to airport but without airport noise, staff was extremely courteous. Only regret was being billed for internet service -- member of their rewards program and just feel shouldn't have to pay for internet service. Didn't need to park but parking had...
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Dear Valued Guest,
Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor.
Your comments are exactly what we love to hear and what we strive for everyday. I want to thank you for your business as I do realize there are a lot of choices out there when you need accommodations.
I am...
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I know that Hilton is a respected chain, so this may reflect my mentality more than widespread sentiment. I stayed at this hotel on a business trip over Easter Weekend. Location is awesome next to the airport, and they do pick up. But I had a rental car. Unlike many hotels in the airport area, they charge $10 per day...
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Dear valued guest,
Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor. I apologize that a few of your experiences you noted were anything less than extremely satisfying especially with parking, Internet and breakfast. Our goal is to not only meet the needs of each and every guest we serve, but to exceed...
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We tried priceline for the first time and bid $55 on a 3.5 star near the St. Louis Airport. It was a pleasant surprise to have the bid accepted by Hilton. The hotel was every bit what you would expect from a large successful chain. The check-in staff was great, the room service was swift, and they even mixed a...
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Dear Valued Guest,
Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor.
Your comments are exactly what we love to hear and what we strive for everyday. I want to thank you for your business as I do realize there are a lot of choices out there when you need accommodations.
I do...
More
I had an early flight so I decided to stay by the airport instead of having to drive in the morning from the city. I am not crazy about airport’s hotels; they always seem so rundown and almost sketchy. However, this property made almost wish I have had more time to spend there. Check in was a breeze, and the...
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Dear Valued Guest,
Thank you for taking the time out of your schedule to provide us feedback through Tripadvisor.
Your comments are exactly what we love to hear and what we strive for everyday. I want to thank you for your business as I do realize there are a lot of choices out there when you need accommodations.
I am...
More
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