wonderful rooms with a microwave and coffee machine. i ran out of my laptop battery at 4 am and the night manager assisted me to find a suitable charger. the shuttle service driver william deserves a special mention for his courtesy, professionalism and knowledge. Overall a great stay!
Thank you for taking the time to come to TripAdvisor to review our hotel from your recent stay with us. I thank you for the kind comments you made about the hotel and our staff here. I will make sure that this gets shared. I agree with you that William is a valued employee who treats everyone with the respect...
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Maybe we were there on an off day ... all I can say is that this hotel was just ok. The staff was accommodating but not friendly. When we checked in and asked for a room away from the freeeway, there was complete silence. They did honor the request but not in a friendly way. We passed through the entrance...
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I wanted to thank you for taking the time to post a review our hotel here on TripAdvisor. I apologize for the issues you ran into during your stay and want to address each individually.
I wanted to apologize for the lack of service you felt you received here. Our staff is trained and knows that we great every guest...
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My colleague and I stayed here for 2 nights on business, and I loved the hotel. The rooms were extremely clean and comfortable. The beds were amazing, and you can adjusted the firmness of the mattress. The shower was great. Every day William drove us to the office we were visiting, and we was very friendly and accommodating. The breakfast...
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Thank you so much for taking the time to come to TripAdvisor to review our hotel. I wanted to thank you for the kind words you had about our hotel and our staff. I will make sure this gets shared with our staff and that William is recognized for his outstanding service while you were here.
If there is anything...
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Overall, nice room for the price. Comfortable bed, although I'm sure the road noise might be a problem for others. If so, bring some ear plugs or request an odd-numbered room. The thing that made this hotel stand out, however, was the customer service. Brittney did a great job of greeting me and accommodating my requests. Housekeeping was also very...
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Thank you so much for taking the time to review our hotel from your recent stay with us. We are grateful to our guests when they take a moment to let us know how their stay with us was. I am so glad that you had such a great stay. The road noise use to be a major issue; however,...
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We've been finding so many hotels have soft mattresses. My husband's back doesn't do well on those, so it was so wonderful to find the Hilton Garden had comfortably adjustable mattresses.
Apparently all the newer Hilton Gardens have the same layout, so it was easy finding everything as we've stayed at others before.
One morning the hot breakfast buffet was...
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Thank you for taking the time to come to TripAdvisor to review our hotel from your stay with us recently. I do appreciate all the feedback and do apologize for the issue you ran into with our breakfast. We had our hood system down for about 12 hours due to an unforseen issue. We could not make any hot food...
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This hotel was clean, comfortable, full of amenities and the staff was incredibly helpful and welcoming. I will definitely stay here again next time i travel to the area. Only negative item was that my in-room coffee pot materials (creamer, sugar, decaf, etc.) were not replenished, so i had to run down to the lobby to get my a.m. coffee.
Thank you for taking the time to review our hotel here on TripAdvisor. I wanted to thank you for the kind words you had about our hotel and I am glad that we met your expectations with regards to the Hilton name. I do apologize for the lack of coffee refreshment in your room. This was mentioned this morning at...
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The hotel staff was very friendly and professional. I was staying with my two young children alone and they were quick to offer help and engage with them. Any request or question I had was eagerly answered with joy. The entire building was very clean, updated and well cared for. The location is within a mile to great shopping and...
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Thank you for taking the time to come to TripAdvisor and review our hotel from your recent stay. I wanted to thank you for the kind comments you made about our hotel and I am happy we could meet your expectations of Hilton from your stay. We are excited about our internet connectivity here as it is considered one of...
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I stayed around two weeks as soon as I arrived in the U.S. until I found my apartment. I found that my decision was perfect.
All the staff were very kind. Whatever I asked, it was dealt with in a courteous manner in a very short time. The hotel provided free wifi, of which speed is fast enough to support...
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Thank you so much for taking the time to review our hotel frmo your recent stay with us. I am glad that we could meet your expectations of Hilton during your stay. We do have many shopping attractions and many, many restaurants around the hotel. It is correct that our breakfast is not a free continental. However, other than the...
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The room and facilities were very clean. Staff was always friendly. Was in convenient location to chesterfield mall and places to eat. Was very pleased with my stay there. Just fyi. no continental breakfast, but did have breakfast buffet for 9.95 offering lots of breakfast choices.
Thank you so much for taking the time to come to Trip Advisor to review our hotel from your most recent stay with us. We thank you so much for the kind comments about the hotel from the cleanliness to the location to all the shopping and restaurants around us. Our breakfast has many options compared to that of a...
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While this HGI had all of the usual amenities, the food was awful. My husband ate at an in-house catered event and contracted food poisoning probably from potato salad and was sick for five days. Beside the food poisoning, the food was of poor quality to include the hotel's restaurant. The staff was not overly concerned about my husbands condition....
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Thank you for coming to Trip Advisor and reviewing our hotel from your recent event with us. I want to sincerely apologize for the situation you mentioned regarding the catered food. I would like to look into this situation a little further. Could you possibly email me at Travis.Young@hilton.com so we can track this down? I am so sorry and...
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108 Reviews
86 Reviews
