This hotel is average accommodations, nothing spectacular. It is what one would expect from a tired hotel near the airport. I got a great deal of $40/night from the website where you "bid" for prices, and the room was adequate for that price; I would not have been happy spending more for the tiny, tired bathroom, really old tube style...
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Dear RebeccaAndTimmy,
Thank you for your recent stay and your time to review our hotel. I have read your review and I am disappointed that we did not meet your expectations. We strive to exceed all of our guests needs. Please contact me directly at the hotel if you wish to discuss your stay in further detail.
Again I do...
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I recently spent two nights at the Four Points Sheraton at the Kansas City International Airport. Located a 5 minute drive from the main airport terminal, the Four Points is an average hotel with an attached restaurant (Boulevard Grills), a decent fitness center (with free weights), and away from the hustle of the airport noise. The staff are helpful and...
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Dear 101jumper,
Thank you your recent two night stay with us and taking the time to review your experience. I was glad you were able to experience our outstanding breakfast and take advantage of our excellent weight room and complimentary wireless. I really appreciated hearing about the praise you gave our staff. We strive to exceed expectations of service for...
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Stayed 1 night only on a long layover as the hotel was really close to the airport. The hotel was ok, but very well worn. Staff are friendly and seemed to smile all the time. The restaurant was ok – bbq not really my thing but made do. You can probably find better just as close to the airport for...
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Dear Darlene P,
Thank you for your recent stay and taking your time to review our hotel. I enjoyed reading your comments about the friendly staff and everyone smiling. I have posted your review in our breakroom.
We hope to greet you again with a smile if your travels bring you back to the area.
Sincerely,
Brad Verkamp
General Manager
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Checked in here via hotwire and to my surprise was bitten by various bugs in my room.Called front desk to hear a "cannot do anything right away" response.Really horrible.Have taken photos of the bugs.
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Dear ITConsultant00,
Thank you for your recent stay here at the Four Points. I did appreciate the opportunity to talk to you personally upon your recent checkout. Again I do apologize that we did not meet your expectations during your stay.
I have had your room evaluated by our Pest Control provider and after thorough investigation their were no evidence...
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Please don't use this hotel--it is very bad--actually the place should be bulldozed down--it has been overused and not taken care of.
We should have never stayed but we were tired and didn't want to continue down the road--it smells the moment you walk in-the rooms are unbelievably wore out!!! and abused--down to the stained carpet-tv stand that looks like...
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Dear libbie5,
Thank you for your recent stay and taking the time to share your recent stay. I am sorry to hear that you did not have a good experience. I would love to speak to you personally regarding your stay and the items you mentioned in the review. You can call me directly at the hotel at any time...
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Clean comfortable hotel. Comfortable bed. Offers " Park & Fly."Minutes from airport. Has more than one large van for park & fly, which is a definite plus. Got us to the airport and back w/ out problems. No free breakfast, but an pay additional and have included in room rate. In house restaurant. Offered single free drink coupon to restaurant...
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Dear motokins,
Thank you for your recent stay and your time to review our hotel. We do pride ourselves in having a convenient, efficient parking service for airport travel needs. I do not have an answer in regards to the single cup coffee maker except I know it is a brand standard for most major hotel chains. I do appreciate...
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I spend about 70 nights per year in hotels for business travel. This hotel was OK. The restaurant on site was a BBQ style restaurant. The front desk was fine and the room was quiet and comfortable.
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Dear HpyCampr,
Thank you for your recent stay and taking the time to review our hotel. If your travels bring you back to Kansas City we would love to welcome you back.
Sincerely,
Brad Verkamp
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Got a room on the fifth floor that was very well appointed. The bed was super comfortable and we slept great after flying in that night. Late check in was no problem at all. WiFi was easy and handy. The room was so quiet and peaceful.
Had the full breakfast downstairs in their restaurant and it is one of the...
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Dear Ken G,
Thank you for your recent stay and taking the time to share your experience on TripAdvisor. It was great to hear about your positive breakfast experience. I have shared your comment with my culinary and service team. They do an outstanding job and I was happy to hear you recognize their efforts.
We are the Four Points...
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The price is awesome and the staff makes this airport hotel a 5 star experience. At check in Christa and Christina at the front desk treated us with the graciousness of a Ritz Carlton. They were perfect and anticipated our every need. The staff at this hotel is exceptional.
The hotel property itself is decent and clean and a good...
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Reviewed 26 November 2010
Dear AllieBystrom,
Thank you for your recent stay and taking your time to review our hotel. I wanted to let you know we recently read your review at our all employee meeting and congratulated Christa and Christina for their outstanding efforts. I am glad you had the opportunity to use our parking package for the airport, we pride ourselves in...
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PLUS - very convenient for the airport, good shuttle service
MINUS - tired appearance, in common areas and corridors, noisy a/c in room, rating should be two points lower until it is updated. Staff were friendly but this hotel really needs an upgrade.
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Dear Robs_UK,
I appreciate your recent stay and you taking the time to review our hotel. I appreciated the positive comment in regards to our shuttle service. I have reviewed your concerns and wanted to let you know we are always trying to improve the guest experience for future stays.
Sincerely,
Brad Verkamp
General Manager
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53 Reviews
85 Reviews
