We stayed here for three nights thinking we got a great deal given the good location and free parking, but we never imagined we would have such a horrible experience. First of all, the rooms were old and did not include a refrigerator and/or microwave. We called to request a refrigerator and/or microwave and we were told we would be... More

I stayed three nights for business; the hallways/rooms are on a split level floor, so you end up carrying your luggage up 5 steps...even if you take the elevator up to your floor...(very strange). Hallways are dark and you have a distance to walk if you need the elevator/ice/ etc...if your room is located at the opposite end of these... More

Absolutely fantastic location - can walk to the Plaza for shops and restaurants as well as the Nelson-Atkins and Kemper museums. Free parking is a huge plus as no other hotel in the area offers it. We did not find the size of the spaces to be an issue as there were tons of vacant ones, as well as outdoor... More

I stayed overnight for business. I was told at checkout that their systems were down and they would gladly email me a receipt when they came back up. When I called for a receipt the following day, I was told that my company was billed directly. Over two weeks later, my personal credit card was billed. Now a month's gone... More

This is an older Holiday Inn and it is a very confusing labrynth of long hallways and few elevators. Because the main hotel connects to what appears to be an older building with only 2 floors, there is no real good way to get to those rooms on the 2nd floor - including a set of steps that a luggage... More

We stayed here over a weekend for the NCAA basketball tournament and could not have been happier with our experience. The excellent customer service from Andrew, Gigi, Marta, Ruth and Washington (I know there are other employees I am missing, and I'm sorry for not getting all of the names), made our visit so enjoyable! It feels like the people... More

This hotel perfect for our family spring break escape. Within easy walking distance of great shopping and fantastic restaurants, the location was perfect. We were only a few miles from Crown Center, Science City, and the Boulevard brewery, and we were directly across the street from an art museum. We were incredibly impressed with all of the employees. Every single... More

This is your basic Holiday Inn. It appears as though the rooms have been refreshed fairly recently. The beds are very good; my room had a large HDTV. The staff was friendly and helpful. On the basis of my breakfast, I'd recommend going elsewhere. It was barely adequate. It's hard to mess up oatmeal; but the cook did so. Fruit... More

We were looking for a weekend away with little to no plan other than we were driving to Kansas City and wanted to be near the Country Club Plaza. Upon arriving, we settled into our room and went to the hotel bar where we met the best bartender, Simone. She is well versed in the culture and great food in... More