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The Westin Crown Center

4.0 of 5
1 East Pershing Road, Kansas City, MO 64108
Hotel amenities
The Westin Crown Center
Ranked #11 of 108 hotels in Kansas City
4.0 of 5 stars 411 Reviews
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411 reviews from our community

Traveller rating
    157
    119
    67
    44
    24
See reviews for
Families
65
 
Couples
90
 
Solo
49
 
Business
148
 
What travellers say
  • Very nice(10)
  • Union station(8)
  • Rooms are clean(5)
  • Great location(5)
  • Hotel staff(4)
Date Rating
Kansas City
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 28 May 2012 NEW

We are from the metro area and wanted something close by and different to do for Memorial Day weekend. I just love Westins because of the heavenly beds and the white tea fragrance. This hotel was immaculately clean. The pool is nice and I liked the poolside bar. Every staff member we met was very curteous. The location is awesome.... More

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Jefferson City, Missouri
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 28 May 2012 NEW

Stayed one night and experienced the typical big hotel stay. The walls are thin, the doors to each room slam nosily, and the other guest speak at full volume outside your room without regard to other guest in the hotel. Not really possible to go to sleep on your schedule, you are at the mercy of the other guest because... More

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See 3 more reviews by Outdamntank for Kansas City
Burwell, Nebraska
Contributor
15 reviews 15 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 21 May 2012

I stayed a week at the Westin for a conference and the facility had everything we needed to conduct successful meetings. The rooms were comfortable and the technical hookups were sufficient. The hotel room that I stayed in had an outstanding view of downtown K.C. otherwise it was on par with a 3 star hotel. The location is probably the... More

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See 4 more reviews by T_Nap for Kansas City
Saint Louis, Missouri
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 11 May 2012

My daughters and I stayed three nights to do some shopping, sightseeing and attend a concert at the performing arts center. We were impressed with the facilities at the Westin and were warmly welcomed by all the staff including the valet attendants, the concierge, the desk clerks, and the Brasserie restaurant staff. I particularly appreciated the two valet attendants that... More

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See 5 more reviews by Sally D for Kansas City
Wes Wilt, Front Office Manager at The Westin Crown Center, responded to this review
15 May 2012

Sally D, Thank you for the kind comments regarding our hotel and staff. We are delighted to hear that you and your daughters enjoyed all that Crown Center and The Westin has to offer. We will look forward to welcoming you back next time you are in Kansas City. More

Simi Valley CA
1 review
4 of 5 stars Reviewed 7 May 2012

Great service, clean, close to many BBQ restaurants. Fun place to stay. More

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Tabitha Hyde, Manager at The Westin Crown Center, responded to this review
14 May 2012

Thank you for taking the time to let our team know you enjoyed your stay. More

Bismarck
Contributor
17 reviews 17 reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 May 2012

I took a shuttle to the hotel, so I didn't have to deal with parking. And I had a suite on the 18th floor with a cool view from a wall of floor-to-ceiling windows. But even if those two things weren't involved with my trip, I don't see why this place is getting a bad rap from some reviewers! I... More

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Tabitha Hyde, Front Desk Manager at The Westin Crown Center, responded to this review
5 May 2012

We are pleased to hear that your recent stay at The Westin Kansas City was a delight. We would like to thank you for staying with us in Kansas City and look forward to your return. More

St. Charles
Senior Contributor
23 reviews 23 reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 28 April 2012

I stayed at this property on a recent trip to Kansas City to attend a conference. In years past, I had stayed away from the conference venue, but since the conference was being held in the Westin, I decided to give it a try. Location is about the only thing that they have going for them. You have to pay... More

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See 2 more reviews by AaronA67 for Kansas City
Houston, Texas
Senior Contributor
26 reviews 26 reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 26 April 2012

Lobby my be good, service satisfactory but the water pressure in the rooms was pathetic. It barely trickles in the sink and the toilets. The fitness room charges for workout-never seen this before in any hotel chains. More

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Dotti Gibson, Manager at The Westin Crown Center, responded to this review
2 May 2012

We appreciate your feedback regarding yiour stay with us and sincerely apologize for any defects you encountered. I would like to have the opportunity to address your concerns directly. At your convenience you may contact me at 816-283-4991 and ask for Dotti. Thank you and I look forward to speaking with you. More

Arizona
Contributor
17 reviews 17 reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 25 April 2012
1
person found this review helpful

When the conference was booked at a Westin, I thought it would be a positive experience. Unfortunately, this property disappointed in many ways. First, the in-room Internet that cost $27 for three days was such a weak signal that I ended up using the free service from the Crown Center--from my room. My television automatically got louder and louder, even... More

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Liberty, Missouri
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 24 April 2012
1
person found this review helpful

I have taken multiple trips to the Westin in Kansas City now, some for pleasure and some for business. I have hosted two large customer events (250-300 guests) at the hotel and always had great service and a great event. Their staff is very friendly, helpful and ready to serve. The rooms are clean, comfortable, and have always given me... More

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Tabitha Hyde, Manager at The Westin Crown Center, responded to this review
25 April 2012

We genuinely appreciate your business and loyalty to The Westin Crown Center and we have shared your comments with our teams. Please contact me directly when visiting KC again as I would like the opportunity to greet you in person. 816-391-4405. More

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Additional Information about The Westin Crown Center

  • Westin Crown Center
  • Westin Kansas City
  • Kansas City Westin
Address: 1 East Pershing Road, Kansas City, MO 64108
Price range (per night):* S$196 - 418

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The Westin Crown Center
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