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Holiday Inn Express Riverport St. Louis

3.0 of 5
13735 Riverport Drive, Maryland Heights, MO 63043
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Holiday Inn Express Riverport St. Louis
3.5 of 5 stars 78 Reviews
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78 reviews from our community

Traveller rating
    21
    21
    20
    8
    8
See reviews for
Families
13
 
Couples
23
 
Solo
12
 
Business
35
 
What travellers say
  • Shuttle service(6)
  • Very friendly(4)
  • Business center(3)
Date Rating
Houston, Texas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed 19 May 2012
1
person found this review helpful

This was my second stay at this hotel. The first time was miserable- an old run down room with a lumpy bed. I thought I just had bad luck so I wanted to give it another try. This time was no better. I am platinum with ICH and barely got a hello from the front desk clerk at check in.... More

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Lebanon, Missouri
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 19 May 2012

I was surprised that the bathroom wasn't clean. There was urine all around the bottom of the toliet. When I turned the covers back on the bed the sheets had hair all over them. I got the sheets out of the plastic bag in the closet for the couch and it had hair all over it. More

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See 2 more reviews by Smile002 for Maryland Heights
Senior Contributor
34 reviews 34 reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 24 April 2012

We must say this was a great experience. We at the last minute decided to stay over night in st. louis. It was packed and this was the closest holiday inn available. Very clean, very friendly, great vending, clean rooms and omg the breakfast the next day was amazing!! We will be back!! Parking was great. For families, Dave and... More

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Bloomington
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 17 April 2012

The hotel was clean, the staff was friendly and helpful. If you needed something, the staff went out of their way to assist you and make you feel at home. More

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Marionville, Missouri
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 15 April 2012

We have stayed here several times because of the shuttle service to the airport. The hotel is clean and the beds are comfortable. The shuttle service has always been great and has been very timely in picking us up from the airport. The gym is adequate, especially for just an overnight stay. We will likely stay here again. More

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Sioux Falls, South Dakota
1 review
4 of 5 stars Reviewed 28 March 2012

This hotel has a great staff who is very helpful. Rooms are clean and comfy, but getting a little outdated. Breakfast is great. The only issue was the problems with the wireless. Made work a little difficult to complete. Overall, good stay and I would stay again. More

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Hong Kong, China
Reviewer
5 reviews 5 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 22 March 2012
1
person found this review helpful

It pains me to write a poor review. Most of the staff were courteous and the hotel is a good value. Breakfast was slightly above average and the lounge area is dated, but comfortable. For three evenings in a row the internet connection in my room was at best intermitent. Two evenings without work and email is a nice break... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Riverport St. Louis, responded to this review
21 April 2012

WiLD_Bill32, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. We appreciate the candid feedback we receive and welcome any opportunity to improve. We hope that you give us a chance in the future to show you how great our... More

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Illinois
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 20 March 2012

Hotel was very clean. Beds were comfortable, but room was a little crowded for a family of 5. Room had 2 double beds and not much room elsewhere. Breakfast was very good and included cinnamon rolls, eggs, bacon or ham, biscuits and gravy, pancakes, fruit, yogurt, etc. No indoor pool. More

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Dallas, Texas
1 review
3 of 5 stars Reviewed 1 March 2012

The Hotel itself is a bit beaten down. Looks like partiers over time, have made their mark on the walls and carpets of the Hotel. On the bright side; the service of the employees of the Hotel was exceptional; friendly and very supportive. Front Desk Support was great. The most amazing part of the service was the support I received... More

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IHGCare, IHGCare at Holiday Inn Express Riverport St. Louis, responded to this review
25 March 2012

Dear Tony S, Thank you for your detailed review of our hotel. I certainly apologize for the inconveniences you experienced with the hotel conditions. I was disappointed to read that you had a poor service experience when you stayed at our hotel. I am pleased that our staff was able to off set this displeasure with great service. I was... More

Madison, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 20 February 2012

Toilet paper holder is missing and poorly patched/painted-over. It's not a big deal, but it points to poor/lazy attention to detail. Bathroom is not power-vented with exhaust nor HVAC, so humidity collects. It's resulted in peeling paint on the bathroom ceiling that probably has to be repainted often -- again, bad attention to detail. Toilet flush is anemic. Fine, as... More

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Additional Information about Holiday Inn Express Riverport St. Louis

  • Holiday Inn Saint Louis
  • Saint Louis Holiday Inn
Address: 13735 Riverport Drive, Maryland Heights, MO 63043
Price range (per night):* S$132 - 158

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Holiday Inn Express Riverport St. Louis
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