Mike - I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our in-room kitchen available in all of our guest rooms as well as our friendly staff. We look forward to seeing you in the future, should your travels bring you back to... More

Maddy - Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the level of cleanliness at our hotel were not in-line with our company's standards. I discussed your comments with the team, and we are working hard to get these... More

Percy - Thank you so much for sharing your experience with us. I truly appreciate your comments regarding the staff and hotel accommodations. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More

Thank you for your recent review of your stay. The overall service you described is not acceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am going to be personally following up with all staff to ensure our proper standards at the front desk and also in housekeeping are followed. I am grateful... More

I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory. I do appreciate the opportunity... More

I received a copy of your review, and wanted to take a moment to personally respond. The overall experience you described is not acceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am personally working with the staff and new management on the cleanliness of each guest room. I appreciate you bringing this... More

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay with us was not completely enjoyable and that follow up to your issues was not to your satisfaction. To make sure this doesn't happen again, I would like to discuss your stay further at your earliest convenience. Thank... More

Thank you for your great review of our property. I'm thrilled that you enjoyed your stay and the staff made you feel at home. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More

I received a copy of your review, and wanted to thank you for your positive comments about our staff at the Extended Stay America St. Louis Westport. It’s great to hear that the staff was helpful and also that you enjoyed our 4th of July BBQ. I am so disappointed that the cleanliness of your room during your stay was... More