The staff was friendly and everything was clean, but I did have some strange occurrences here.
First let me just say that if you can't make a half decent omelette and don't even know to use the 6 ready to go skillets and specific station that is there to make them on then you suck as a cook. Add the...
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Thank you for sharing. I do apologize about your breakfast experience. I will share this with our department heads as our breakfast is one of our pillars of customer service. It is important to us that you and future guests enjoy the full experience from the food product to the service staff. I hope you will give us another chance...
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With the St. Charles Convention center at one end of the hotel, Bass Pro across the street, Old St. Charles about 3 miles away and STL about 7 miles, Embassy Suites is in a perfect location.
The ability to easily walk to the convention center within five minutes of leaving the room sure makes for a great morning "commute". The...
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Thank you for taking the time to post your review. We would have to agree our location is pretty great and easy to find. We hope you to see you again soon!
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If you stay here make sure you get down to eat breakfast. The two guys that cook the "made-to-order" food were wonderful. They were funny & very nice. They will also make your omelet or pancake however you want. The omelets & french toast were so good I couldn't wait until the
next morning to get it again. They also...
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Thank you Renee! So glad to hear you really enjoyed our cooked-to-order breakfast. It's just one of the core values that we agree - is awesome! Appreciate your nice comments on our associates and they may need bigger Chef hats for their growing egos! Please come see us again soon!
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We recently stayed at the Embassy Suites in St Charles for an ice skating competition for our granddaughter. We have a wonderful suite, great breakfast, and enjoyed downtown St Charles and also St Louis. Location of the hotel is great and the room was very clean and comfortable. Great value for the money. Beautiful lobby and pool area. We would...
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Thank you so much for staying with us during the ice skating competition. We are pleased to read we did our job and you would like to come back! St. Charles is a great, easy location and we glad you think so too! Hope to see you again soon!
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This is my 3rd stay at this hotel, twice for a convention and once for a pleasure trip. I have read some of the reviews, and must say, I'm not sure where the negative ones are coming from. I am a neat freak, and this hotel has never disappointed me. The rooms are large and comfortable with 2 TV's and...
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I stay at this hotel at least 4 times a year - I have family that lives in the area. Check in process was excellent and the team member who checked me in was very couterous and struck up a conversation with my children.
Since the made to order breakfast was free, there was of course lines. We expect it...
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This is a great hotel for business meetings. It's extremely comfortable, the food is delicious, the service is awesome and it's a quick, easy ride from the airport. Meeting space is nice, the breaks were very good and they have a spa if you have any spare time. They will even give you a shuttle ride to and from the...
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Thank you so much for your incredibly nice review! We will share with our entire team! Hope you come back often!
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This is a very nice hotel. The room was very clean and comfortable. There is an 11 story atrium with fountain, restaurant, eating area, check-in and elevators. Because it is so open, it gets very noisy. Fortunately, with the bedroom set away from the atrium and hall - it is quiet there. There were many junior high girls volleyball teams...
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Thank you for your response. You are so right - we did have many teams in with tournaments over the St. Patrick's Day weekend. Those kiddos and parents can get pretty excited when the teams are doing well! We hope to see you back.
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This John Q. Hammons property lives up to the standards of John Q. I only know this because there was a book in the nightstand about John Q. that I started reading about this icon. We arrived in the St. Louis area for a short shopping trip. When we arrived, we asked for recommendations for a good restaurant, (even though...
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Thank you so much for taking the time and sharing your stories. We are big fans of Mr. Hammons. He's an incredible visionary! Please come back soon!
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I don't have time to write this now but I've put it off for months already and need to get it off my "to do" list. I don't really like going to a hotel that I'm not that familiar with, especially in a place I'm not familiar with but my family was traveling about 1000 miles and St. Louis was...
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Wow - thank you so much for your time in sharing your experiences. Team Tony!!
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101 Reviews
69 Reviews
