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Hilton St. Louis at the Ballpark

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Traveller (1041)
Room & Suite (514)
Dining (72)

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About

#68 of 150 hotels in Saint Louis
Location
Cleanliness
Service
Value
The Hilton St. Louis at the Ballpark hotel is the destination that connects you with an innovative guest experience. Walk outside our door and you are just steps away from the Busch Stadium - home of the St. Louis Cardinals, the Gateway Arch, America's Center, Enterprise Center, the Riverfront, restaurants and all of St. Louis, Missouri's major attractions. The hotel is a masterful architectural design with soaring lobby, spectacular city views of the Busch Stadium and Gateway Arch, with an oversized, state-of-the-art business center, concierge amenities and a first-rate array of food and beverage venues, including 360-St. Louis, Market Street Bistro, Ballpark Pizza, Starbucks, and outdoor patios with spectacular views of the downtown skyline. Whether traveling to Missouri on business or pleasure, guests of the Hilton hotel can escape to their own field of dreams in our guest rooms with views of the Busch Stadium and the Gateway Arch.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Paid wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Rooftop bar
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Room service
Safe
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Park View
Great View
Languages Spoken
English
Hotel links
Special Offer:Hilton Honors Discount Offer
3,800Reviews28Q+A100Room tips
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jennynev29 wrote a review 17 Mar
Greenfield, Wisconsin2 contributions
The Good: The lobby and the rooftop bars are great! Location is also great! Text communication asking each day how it’s going along with daily housekeeping to clean your room if desired. Someone checked to make sure our room was cleaned, which is nice. The Bad: We stayed in the East Tower. The rooms are very dated and dirty. Dirty hand prints on the white bathroom door, hair in the shower, permanent stains in the toilet, stains all over carpet, curtains that are probably original, previous persons food and beverage still in the refrigerator, and some cheerios left behind on the floor in between the bed and the nightstand. This hotel needs a major room update! We loved the Live by Loews last time and did not get to pick this time. Hopefully Hilton will update this property!
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Date of stay: March 2024Trip type: Travelled with family
Room Tip: East Tower has the bar which is open to the public. There should be a dedicated elevator but no....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Drew I wrote a review Dec 2023
Huntington Beach, California1115 contributions254 helpful votes
Hotel's Favourite
I stayed here for 4 nights for a conference at the convention center. It's walking distance to the convention center and takes about 10-12 minutes. I was surprised to learn that their executive lounge had reopened and it was nice to have breakfast and evening appetizers there. My room was in the east tower on the 12th floor and faced the ballpark. I had a corner room with a king bed. It wasn't too large of a room, but it was perfect for one person. I had really good sleep every night since it was very quiet. I found the staff to be very nice and helpful. I had one dinner in the 360 bar on the top floor. The food was great and so was the service. I also hosted a happy hour for a large group in the Market St Bistro, and the staff were wonderful there too. I would not hesitate to return to this hotel. Tip: if you need to walk to the convention center, walk toward the west tower and go out the back doors by the parking garage.
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Date of stay: November 2023
Value
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cory Sumpter, Guest Services / Front Office at Hilton St. Louis at the Ballpark
Responded 2 weeks ago
Thank you for your feedback regarding your recent stay at Hilton St. Louis Ballpark. We strive every day to give guest at great experiences. Next time you are in the area please come and experience are excellent services.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MartinManMo wrote a review 14 Mar
Nixa, Missouri50 contributions7 helpful votes
+1
This is the dirtiest, most rundown Hilton you will ever stay in. Guaranteed. The location is great, the lobby is nice, the rooms are gross. Trash and hairballs in our room. Did not receive the room I checked into on the app. They did offer to move me, but we were already out at a game. Not sure what a move would accomplish if this is how they clean. Stay at the Hyatt.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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RLT1012 wrote a review 8 Mar
6 contributions2 helpful votes
Zero stars. Hilton Honors member. Paid $435 for a king suite with sofabed. The sofabed had no bedding. Called front desk to ask for bedding. Rude person said it would be delivered. An hour later...nothing. Texting seemed to get a response from Tionnie but still no one brought the bedding. Kid and I need to be up at 5am. It'll be midnight before we get bedding. Not staying here ever again and no one else should either.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cory Sumpter, Guest Services / Front Office at Hilton St. Louis at the Ballpark
Responded 1 week ago
Thank you for your feedback regarding your stay at the Hilton St. Louis Ballpark. The Hotel Leadership team would like to apologize for the service you experience. This is not the standard of services that we want our guest to encounter. We will definitely use your feedback as a training tool to elevate our service. The next time you are in the area please give us another chance to show you excellent service. If you need anything, please do not hesitate to reach out.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Laura F wrote a review 4 Mar
Saint Louis, Missouri, United States1 contribution1 helpful vote
+1
The room was dirty. Blood on sheets, bathroom was filthy. Wallpaper coming off of walls and carpet torn. The lobby is very nice, the restaurant and bar are very good. Service in both was great. I would not stay here again. There are other nice options within blocks of this hotel.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Cory Sumpter, Guest Services / Front Office at Hilton St. Louis at the Ballpark
Responded 2 weeks ago
Thank you for your feedback regarding your recent stay at the Hilton St. Louis Ballpark. The Hotel Leadership team would like to apologize for the service you experience. This is not the standard of services that we want our guest to encounter. We will definitely use your feedback as a training tool to elevate our service. The next time you are in the area please give us another chance to show you excellent service. If you need anything, please do not hesitate to reach out.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ASHLEY S wrote a review Feb 2024
65 contributions12 helpful votes
+1
This has to be the absolute worst hotel I’ve ever stayed at in my life. This conditions of this hotel is equivalent to a motel 6 and even then the motel 6 may have better accommodations. To start: the first room I checked into was a health hazard. I always check sheets and bedding and I noticed blood stains on the mattress pad (photo attached). I immediately called the front desk and requested a new room in which the front desk did oblige. In the new room the wall thermostat did not work so I had to call Maintence. Imagine my surprise when Jay showed up and told me the brown blood of wood decoration was removable and I can’t control the thermostat from the register under there. Umm highly a mess. Next the lap shades look like something out of a horror movie like they had been eaten up by mice. The towels were all stained, musty, and dingy. I had to request a minimum of five towel sets just to get one clean set out the pile. Next the windows don’t have a good sea it rained while I was there and it leaked into the room (see attached pictures). Next, there is mold all over the bathroom trim and sink. The foundation floor is cracking. The elevators are nasty Used needed and all. I brought these items to the attention of the front desk in which the front desk stated “not that this is an excuse but we have a lot of international workers and they don’t do things right” I’m like excuse me? Did he really just say that? The night shift clerk meaning the one who works from midnight to morning is definitely on some drugs. He was sweating so bad, hands shaking, overwhelmed also. At one point he closed the front desk to do only him and his higher power knows what but it was a mess. The African American girl who works in the restaurant where breakfast buffet is served is a hot mess. She definitely had a crush on the delivery driver I believe it was FedEx. She kept asking him where her Christmas gift was while ignoring the other customers. She also had an attitude when large groups arrived I overheard her saying “I ain’t doing this today” Excuse but you are a waitress. She complained about her job and the amount of traffic in there the whole time. She served me 3/5 days I was there and I never left a tip because her attitude was just that poor. Hilton really needs to update these rooms, revamp their staff, provide customer service training and etiquette, and clearly need to give a basic cleaning class. The hotel is directly across from the ball park and walking distance to a lot of places but due to the conditions of this hotel I would happily pay for Uber or Lyft and stay elsewhere. By far the absolute worst place ever. Whoever gave this place anything over 2 stars had to be blind or paid to do so because there is absolutely no way anyone with a brain and clear vision could give this place a good rating.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cory Sumpter, Guest Services / Front Office at Hilton St. Louis at the Ballpark
Responded 2 weeks ago
Thank you for your feedback regarding your recent stay at the Hilton St. Louis Ballpark. The Hotel Leadership team would like to apologize for the service you experience. This is not the standard of services that we want our guest to encounter. We will definitely use your feedback as a training tool to elevate our service. If you need anything, please do not hesitate reach out.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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smackie13 wrote a review Dec 2023
Tampa, Florida99 contributions84 helpful votes
+1
First things first, love the location the lobby and have stayed here several times. Second, the staff are friendly and kind. Third, many thanks to the front desk for timely handling our room(s) problem and maintenance for fixing the water backup issue. Now, on to the real review. Please, Please, Please Hilton spend the money to completely rehab this location. It is perfectly located downtown but the rooms are dated, dirty and at least 30 years behind in their furnishings. Upon arrival our first room had ceiling and wall water damage to the point that wallpaper had peeled off the wall and paint had peeled off the bathroom wall. Front desk staff were kind to "make sure my diamond members are happy" to quickly move us to another room. That room was, well a bit better. The next room had a toilet problem that when we flushed the toilet, brown water and "stuff" came up through the bathtub drain. Again, front desk staff was helpful and the maintenance guy who fixed and then sanitized our entire bathroom was FANTASTIC! At this point, we were just tired and wanted to get some sleep. Well the rest of the stay was also disappointing. We didn't get room service/cleaning any of the days and had to go to the front desk to ask for trash removal and clean towels and on the third night the fire alarm went off at 2:00 something in the morning., It's a great location with great people, just old, dingy and needs a complete top to bottom rehab of the guest rooms. PS, our in room phone didn't work or even have a dial-tone so we had to run downstairs each time to get things fixed.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cory Sumpter, Guest Services / Front Office at Hilton St. Louis at the Ballpark
Responded 2 weeks ago
Thank you for your feedback regarding your recent stay at the Hilton St. Louis Ballpark. The Hotel Leadership team would like to apologize for the service you experience. This is not the standard of services that we want our guest to encounter. We will definitely use your feedback as a training tool to elevate our service. If you need anything, please do not hesitate to reach out.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hunter S wrote a review Dec 2023
Chicago, Illinois160 contributions16 helpful votes
Solid hotel with beautiful views, clean rooms, and a great staff! This is our second time staying here, and I’d definitely do it again. Do go up to the rooftop bar for a great dining experience with magnificent views of the city. We enjoyed the dirty martinis, chicken tenders, pizzas, beer selection, and the gooey butter cake.
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Date of stay: December 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Cory Sumpter, Guest Services / Front Office at Hilton St. Louis at the Ballpark
Responded 2 weeks ago
Thank you for your feedback regarding your recent stay at Hilton St. Louis Ballpark. We strive every day to give guest at great experiences. Next time you are in the area please come and experience are excellent services.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tee wrote a review Dec 2023
Guam, Mariana Islands2 contributions1 helpful vote
+1
Property is disgusting. Furniture is stained, wall paper peeling off the walls, has to be moved three times and finally was put in the east tower that was better yet still not Hilton Standards. Very disappointing, if my company wasn’t paying for it and all meetings at the property, I would not stay.m there. Plenty of money has been put into the lobby and bar areas however the housekeeping and maintenance areas are lacking to say the least.
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Date of stay: December 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
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Response from Cory Sumpter, Guest Services / Front Office at Hilton St. Louis at the Ballpark
Responded 2 weeks ago
Thank you for your feedback regarding your recent stay at the Hilton St. Louis Ballpark. The Hotel Leadership team would like to apologize for the service you experience. This is not the standard of services that we want our guest to encounter. We will definitely use your feedback as a training tool to elevate our service. If you need anything, please do not hesitate to reach out.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tommy S wrote a review Dec 2023
1 contribution1 helpful vote
+1
Terrible service no parking you must pay to park after giving $200 a night for a room hotel was nasty security yelling at guest using profanity towards it was like a circus in the lobby. Will never stay at another Hilton.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Do not stay here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
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Response from Cory Sumpter, Guest Services / Front Office at Hilton St. Louis at the Ballpark
Responded 2 weeks ago
Thank you for your feedback regarding your recent stay at the Hilton St. Louis Ballpark. The Hotel Leadership team would like to apologize for the service you experience. This is not the standard of services that we want our guest to encounter. We will definitely use your feedback as a training tool to elevate our service. If you need anything, please do not hesitate to reach out.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
S$242 - S$333 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton st. louis at the ballpark hotel saint louis, hilton ballpark hotel, hilton saint louis, st louis hilton ballpark, saint louis hilton
LOCATION
United StatesMissouriSaint LouisDowntown
NUMBER OF ROOMS
675
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HILTON ST. LOUIS AT THE BALLPARK: UPDATED 2024 Hotel Reviews, Price Comparison and 1,167 Photos (Saint Louis, MO) - Tripadvisor

Frequently Asked Questions about Hilton St. Louis at the Ballpark
Which popular attractions are close to Hilton St. Louis at the Ballpark?
Nearby attractions include Cardinals Hall of Fame and Museum (0.2 km), Busch Stadium (0.3 km), and Gateway Arch National Park (0.1 km).
What are some of the property amenities at Hilton St. Louis at the Ballpark?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and an on-site restaurant.
Which room amenities are available at Hilton St. Louis at the Ballpark?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton St. Louis at the Ballpark?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hilton St. Louis at the Ballpark?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hilton St. Louis at the Ballpark?
Conveniently located restaurants include Carmine's Steak House, Tony's, and Three Sixty.
Are there opportunities to exercise at Hilton St. Louis at the Ballpark?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Hilton St. Louis at the Ballpark located near the city centre?
Yes, it is 0.7 km away from the centre of Saint Louis.
Are any cleaning services offered at Hilton St. Louis at the Ballpark?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton St. Louis at the Ballpark?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton St. Louis at the Ballpark offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.