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Extended Stay America - Springfield - South Reviews

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Extended Stay America - Springfield - South

2.0 of 5
1333 E. Kingsley St., Springfield, MO 65804
Hotel amenities
Extended Stay America - Springfield - South
16 traveller photos
Ranked #39 of 49 hotels in Springfield
3.0 of 5 stars 21 Reviews
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21 reviews from our community

    Trip type
Traveller rating
    3
    5
    6
    4
    3
Date Rating
Kaiser, Missouri
2 reviews
“When you want someone to care”
5 of 5 stars Reviewed 18 May 2013 NEW

This was excellent in customer service. From reservations to check out I felt like they really cared. If road weary, or stressed with health issues, or you are tired of paying an arm and a leg for a necessity; then Extended StayAmerica is the place to come to. You truly feel like they are sincere and interested in you and... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Springfield - South, responded to this review
22 May 2013

Thank you for taking the time out of schedule to write a review regarding your recent stay with us in Springfield, MO. I am so glad to hear that you enjoyed your time at our hotel. I have informed the staff that you were happy with the service you were provided. We look forward to having you stay with us... More

Springfield
1 review
“ok”
3 of 5 stars Reviewed 9 May 2013

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Review collected in partnership with Easytobook.com

Manager_11525, General Manager at Extended Stay America - Springfield - South, responded to this review
13 May 2013

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Springfield, Missouri
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Not what I was expecting”
2 of 5 stars Reviewed 14 April 2013

My parents booked the room for us through Priceline. We walked in on Friday, and had to call for the desk clerk to come check us in. Fine. No problem. I understand security concerns. We were put on the smoking floor. Immediately off the elevator, the smell of smoke was overwhelming. Our room smelled heavily of stale smoke. The room... More

Was this review helpful? Yes
See 2 more reviews by tempus-fugit for Springfield
Region39, Manager at Extended Stay America - Springfield - South, responded to this review
15 April 2013

"Thank you for taking the time out of your schedule to give us your feedback. It is appreciated and we will utilize it by continuing to focus on making each guests stay the best it can be. We apologize for not offering shampoo, lotion, etc. in the rooms, however we do provide an amenity basket located at the front desk,... More

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Bridgeton, Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“$ and Sense”
4 of 5 stars Reviewed 22 November 2012

I have stayed at this hotel several times this year and have found the staff always courteous and accomodating; rooms clean and the surrounding area is nice. It is only a short distance from a large shopping area and is convenient to freeways.

Was this review helpful? Yes
Region39, Manager at Extended Stay America - Springfield - South, responded to this review
24 November 2012

Evelyn, I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business... More

Winnsboro, Texas
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Good folks”
5 of 5 stars Reviewed 19 October 2012

I Travel alot all over the USA and havn't stayed at any motel with A nicer staff.Each and every one there always will smile and say Good Morning or Afternoon.The room was nice and clean great flatscreen tv. YFI was verry good inital loggin for two week stay only one logg.Great resteraunt choices near serveral in walking distance. YOU WILL... More

Was this review helpful? Yes
Region39, Manager at Extended Stay America - Springfield - South, responded to this review
22 October 2012

James- Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud... More

Texarkana, Texas
Top Contributor
128 reviews 128 reviews
74 hotel reviews
Reviews in 101 cities Reviews in 101 cities
75 helpful votes 75 helpful votes
“Good Value and Good Location in Springfield”
4 of 5 stars Reviewed 21 September 2012

I've visited Springfield, MO several times through the years and have stayed at several different motels each time. I have to say this was the best motel yet. First of all, Springfield has grown quite a bit over the last 50 years. The population is now 160,000. Most of the older motels are along Route 66 and I-44 on the... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Springfield - South, responded to this review
25 September 2012

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Springfield - South. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are... More

Missouri
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
21 helpful votes 21 helpful votes
“Renovation kinks, but nice experience”
4 of 5 stars Reviewed 10 September 2012

I don't think you could ever find a better staff at any hotel. They were working on renovations, new TV's, new beds. Everything we needed was immediately attended to by a very friendly and quick staff. Price was very good.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Springfield - South, responded to this review
14 September 2012

Thank you so very much for your glowing review of our hotel. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. We know you have many lodging options in the area, which is why... More

Columbia, South Carolina
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
“Hope there's no Bed Bugs...”
3 of 5 stars Reviewed 5 September 2012

I am in the room right now. 1) door handles upon entry to the lobby are very worn and look very dirty - very first clue something was amiss 2) upon check-in was told that WiFi did not require a passcode - but it does - indicates that staff are uninformed 3) the staff is very friendly and helpful 4)... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Springfield - South, responded to this review
10 September 2012

I recently received a copy of your review of our hotel. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. We are glad you liked the new flat screen tv's in your room too. I would like to give you my most heartfelt apology regarding the part of your stay... More

Thayer, Missouri, United States
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
“DISGUSTING!!!! Worst Mistake.....”
1 of 5 stars Reviewed 1 June 2012

I am presently typing from this very room. The carpet in the lobby tells the story of the entire hotel...Dirty, smelly and disgusting...we are in town for 1 night in order to take a test tomorrow for our ministry class...we booked on Expedia and unfortunately no refunds are allowed this late in the game.... The elevator smelled like sweaty socks,... More

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Management response:
12 July 2012

Thank you for taking the time to review your recent stay at Extended Stay America Springfield - South. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. We strive to ensure that our guests have an... More

Amsterdam
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
“If you want cheap, this is the place”
3 of 5 stars Reviewed 14 May 2012

It's beautiful on the outside, and fairly quiet on the inside. From the East Kingsley street side you can't hear the James River Freeway on the other side of the hotel. Use of the laundry facilities is expensive, and it's smart to have someone make sure the dispensor is full. The bed was harder than I am used to, and... More

Was this review helpful? Yes
See 8 more reviews by Zoepetier for Springfield
Management response:
16 July 2012

Thank you for taking the time to review your recent stay at Extended Stay America Springfield - South. We are committed to providing every guest with outstanding accommodations, so I was pleased to read your remarks about your room. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. For that I am truly sorry. We know... More

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Additional Information about Extended Stay America - Springfield - South

Also Known As:
Extended Stay America Springfield
Springfield Extended Stay
Extended Stay Springfield
Address: 1333 E. Kingsley St., Springfield, MO 65804
Region: United States > Missouri > Springfield
Amenities:
Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #39 of 49 hotels in Springfield
Price range (per night): S$69 - 83
Hotel Class:2 star (2*)
Reservation Options:
TripAdvisor is proud to partner with Extended Stay, Orbitz, Travelocity, Expedia, Venere, Hotels.com, Tingo and Priceline so you can book your Extended Stay America - Springfield - South reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

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Extended Stay America - Springfield - South
1333 E. Kingsley St.
Springfield, MO 65804
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