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BEST WESTERN PLUS Kelly Inn & Suites

4915 Southgate Drive, Billings, MT 59101-4668
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BEST WESTERN PLUS Kelly Inn & Suites
Ranked #7 of 43 hotels in Billings
4.5 of 5 stars 88 Reviews
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88 reviews from our community

    Trip type
Traveller rating
    52
    26
    0
    3
    7
Date Rating
Spokane, WA
Senior Contributor
22 reviews 22 reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 24 May 2012 NEW

First off, I am a Best Western Rewards Diamond level (top tier level meaning I spend A LOT of money with this hotel chain) and tried checking into this hotel using a free nights voucher given to my due to the amount of time I stay in Best Western's. The reason I had to use the voucher was due to... More

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California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 8 May 2012

I've stayed here several times for work and could have stayed elsewhere on subsequent trips but chose to return. It's a nice hotel with a family atmosphere. The pool is a kid's play-land with nets and climbing things, bucket waterfalls, etc. I never went it as I wasn't with my family, but my son would have loved it. There are... More

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bratrat, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
10 May 2012

Thank you for taking the time to comment on our hotel and customer service while you were here in Billings for a conference. We do hope you will come again with your family so you can relax with them and enjoy our water playland. Take advantage of the lowest prices of the summer when you reserve your room early! We... More

Bow, Washington
Senior Contributor
34 reviews 34 reviews
Reviews in 20 cities Reviews in 20 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 7 May 2012

This is a very nice place to stay. The rooms are clean, comfortable, well maintained and nicely furnished. We stayed here with our dogs who were welcomed and provided with treats upon checking in. Our room had an entry off a hallway and to the outside, which was convenient for dealing with our dogs. When we arrived in the afternoon,... More

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Billings
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 14 April 2012
1
person found this review helpful

Staff at the hotel were great. Room was clean. Guests and parking lot was terrible. Our car was dented twice in two days. Kids were running up and down the hallways. People even put dirty diapers in the hallway outside their room door. More

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bratrat, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
20 April 2012

Thank you for taking the time to compliment our front desk and housekeeping staff...it is much appreciated. Although our staff tries to monitor the hallways when not busy completing other tasks, it's unfortunate that you found garbage in the hallway before we were able to remove it and that parents allowed their children to run unsupervised. We do hope that... More

Greybull, Wyoming
Contributor
14 reviews 14 reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 9 April 2012

Nice, clean room. Comfortable beds, friendly staff. Breakfast area was well stocked. There was even hot soup if we wanted when we arrived the night before. I was there for an early morning dental appt. Ask about their rates for medical, AAA, AARP and promotions. I was advised to call next time as I booked on line through AAA and... More

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bratrat, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
20 April 2012

We always enjoy hearing that our "four-legged" guests have been welcomed at our property. Thank you for your gracious comments about our staff and hotel. We hope to see you again soon! More

Wyoming
Senior Contributor
22 reviews 22 reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 24 February 2012
6
people found this review helpful

First: please note that there is a Kelly Inn as well as the Best Western Kelly Inn in Billings. Having looked at the reviews for the non-BW Kelly Inn, I get the distinct feeling some guests are erroneously posting their reviews for the Best Western Kelly Inn under the other property’s listing. This review is for the Best Western, which... More

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Turku, Finland
Senior Contributor
26 reviews 26 reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 24 February 2012

Rooms were very nice, comfortable and clean. Hotel had a very nice pool area with lots of activities! Although the hotel was a little "in the middle of nowhere", there was a nice minigolf and gamehall just across the street. Also an authentic Mexican restaurant very close, I can recommend. I would recommend this hotel. More

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bratrat, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
6 March 2012

Thank you for your compliments about our hotel. We appreciate the time you took to let us and other travelers know what you liked about our property. We hope you will come back and visit us again soon. More

mt
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 11 February 2012
2
people found this review helpful

My wife and children have stayed at this Best Western numerous times and have always had a pleasant time. This time though, I was unable to sleep due to the extremely loud swimming pool area, that was directly underneath our room. I called the front desk and they informed me that the pool area, would be open tell 11. Furthermore... More

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bratrat, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
6 March 2012

Our water playland does attract many guests, but I am sorry that the activity in that area interrupted your sleep and we had no other room to move you to. We do appreciate return guests like you and since your other stays with us have been good, we hope you will return to stay with us again and give us... More

Montana
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 8 February 2012

My wife and I stayed 4 nights in a Jacuzzi suite. This is the second time we stayed here and we love this place. It is very clean and thay have a great staff. The breakfast is pretty good also. We also enjoyed the swimming pool and hot tub. More

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Belgrade, Montana
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 February 2012

I have traveled to Billings frequently over the years for business and this by far is the best hotel in the area for the cost. Rooms are huge, clean, beds are really comfortable. I had the basic King room which had a couch, desk, fridge, and microwave all included. Staff is very friendly. There was a bit of hallway noise... More

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bratrat, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
6 March 2012

Thank you for taking the time to tell us about your stay! I am glad you enjoyed our over-sized rooms and new pillowtop beds that we just recently purchased. It's our hope you will visit us again the next time business or pleasure brings you back to Billings. More

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Additional Information about BEST WESTERN PLUS Kelly Inn & Suites

  • Best Western Billings
  • Best Western Kelly Hotel
  • Billings Best Western
Address: 4915 Southgate Drive, Billings, MT 59101-4668
Price range (per night):* S$154 - 237

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BEST WESTERN PLUS Kelly Inn & Suites
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