This hotel is in desperate need of renovation. Everything is old and outdated. I had dinner at the restaurant and I would not recommend it either. The staff was friendly. The bedroom was large, but old furniture.

People were great, no problems there. Upon arrival we were supposedly given an upgrade as a priority club member. I was using my points to pay for the room. The only thing I could see different was a wall between the 2 beds. In its better day I'm sure one side of the wall contained a sofa and some furniture,... More

The team at this hotel, will make every effort to meet your needs. The "standard" level of service is 4.5 stars at a minimum. The commitment to serve the guest and truly make the stay memorable is evident in every interaction. This hotel is in NO way "Standard". We have stayed at Holiday Inns each night this week as we... More

This was once a very nice hotel, but it has seen better days. The carpet in our room and in many public spaces was not stretched tight. The hotel lounge was closed during our entire visit. This would not have been an issue except our visit was during NBA playoffs and we had planned to watch it in the lounge.... More

This is a nice clean hotel. We were very comfortable here and would stay again. We had great customer service by a young man named Jance and a gentleman named Bob. They were friendly and helpful. It would have been nice to have pay-per-view choices.

The Hotel Staff is friendly, courteous, and attentive. The rooms are clean, and adequate. However, their doesn't appear to be enough parking for a hotel this size. I had to circle the parking lot several times to find a reasonable parking spot. Also, when it was time for me to check out in the morning my bill was not under... More

We flew into Billings late in the evening and appreciated how quickly the the shuttle service arrived. Mike at the front desk worked hard to find a room for us [hotel sold out and guests were requesting extra stay] and he asked the dining room to keep the door open to serve us a lovely dinner. The next day Mike... More

Pool was shut down but no one seemed to know that took 4 different workers before someone finally figured it out. Rooms are out dated. Came back at 230 our room still wasn't cleaned. No fridge or microwave in room. Beds are not comfortable. First and last time we will stay here.

I recently stayed for a week at the Holiday Inn Grand in Billings, Mt. The staff, especially Mike, the manager on duty, along with Ryan and Janse and Maria at the front desk as well as the staff in the bar/casino could not have been any more professional and accomodating. They made you feel like you were the only person... More