Each year I find myself in Las Vegas for the annual bicycle industry conference (InterBike) which is held at the Sands Convention Center. A number of years ago, our staff made the decision to look for accommodations off of the strip but within walking distance to the convention hall.
For the past three years we have been returning to the...
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We would liek to make a statement regarding those reviewing the location of this property. It is off Strip,so what? This is our second stay here and they have a FREE and very accomodating shttule with a super driver. he was top notch for us. Took us to the Wynn and picked us up their with no issues. Got us...
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Reviewed 12 April 2009
I wanted to thank you for your positive commentary. I am pleased to hear that you had an enjoyable visit, not once but twice! I will advise the staff of your message and make certain the individuals you highlighted are recognized.
Look forward to your next visit, have a wonderful weekend.
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My wife and I recently stayed here. The hotel is on pa rwith other Fairfield Inn's we have stayed at: JFK Airport in New York, Newark Airport, and in Scottsdale Arizona. However, internet use left much to be desired. We were unable to connect to the internet from our room as advertised, and was advised by the front desk to...
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Good Afternoon,
In reference to the concern that you experienced with the internet, first, allow me to apologize for the lack of connectivity you and your wife experienced during your stay. We have just transitioned the hotel from wired to wireless internet. Certainly, the objective was to conduct this transition seamlessly yet, it appears that we failed you in this...
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I always, always stay at Marriott properties, but his is one hotel which shouldn't carry the Marriott name. The place is dirty, wi-fi doesn't work and the manager I delt with Kaena was less than friennly or helpful! Spend your money elsewhere! I would never stay here again, I was misled by some of the positive reviews I read....! If...
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Good Afternoon,
I am less than pleased that you had such negative experience at the hotel. As you stated, “The high majority of our reviews are all positive!” Very surprising that you had a cleanliness concern as the hotel is maintained with the highest integrity from that perspective.
As for the internet, the hotel was just recently undergoing an upgrade...
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Service is average, no fuss. The female staff at the reception don't smile at all. They seem to be in a hurry serving you or when talking to you. The male receptionist at night is friendlier and nicer. The driver for the shuttle is nice and helpful.
The room is clean and has enough space. No bed bugs at all....
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Good Afternoon,
I want to thank you for the response that you have posted. I appreciate your feedback as it is critical to the success of the hotel. The hotel facilitates a complimentary shuttle to 5/locations; McCarran Airport, Las Vegas Convention Center, Sands Convention Center and two locations on the strip, The Wynn Hotel and Oshea’s all within the hours...
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It's hard industry to do right much easier to be critic ..but you need to be careful here ..
It's a franchise marriott that needs management help. We were just there for basketball tourney so a bunch teenagers not harshest critics ..Housekeeping is mess just not enough staff /supervision .Don't expect anything on stayovers (no new shamppoo/ the bed being...
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Good Day,
I am responding to the comment you have posted. First, allow me to apologize that you felt the service levels of the staff to be inadequate. I can assure you that the staffing levels of the hotel are not low nor our Housekeeping staff overworked. I personally addressed, resolved and compensated the individual you mention with the cleanliness...
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My husband and I stayed here the last night of our driving trip, before flying out of Vegas back home. The free shuttle was a definite plus, as we were returning our rental car and wouldn't have transportation. We were able to catch the van back from the airport, and rode to the hotel with an airline employee. Seems a...
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Horrible staff. Dirty hotel. Horrible location. Never again.
I am responding to your statement re; the property. First, allow me to apologize that you felt as if the hotel did not meet your expectations.
The hotel is seated in the heart of the Las Vegas area, surrounded by highly rated restaurants and provides complimentary transportation to 2-locations on Las Vegas Boulevard in addition to the airport and the...
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It is late when we arrive on the New Year day to check in. The best thing is that it has shuffle bus for you to call in the airport to pick you up. You can use the phone hanging on the wall. If you don’t know just ask the airport staff. There is not a definite schedule. It is...
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It's effectively a 2 star motel but if all you need is to sleep here then it's a great option. Free internet PC's in the lobby and free wired access in the rooms. Don't have high expectations of the inclusive breakfast - basically cereals and bagels - but unlimited tea and good coffee make it fit for purpose. Helpful friendly...
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