The hotel was beautiful and luxurious, and the staff was quite friendly, but there were some cleanliness issues. If I go to Vegas again, and on my own dime, I will try to move a little north on the strip and stay at a different hotel.
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We appreciate hearing about your stay. Thank you for sharing the personal photos of your room. We hope you enjoyed the wonderful view from the 60th floor! Thank you very much for allowing us to host you. We would be delighted if you would join us again to experience the all-encompassing resort lifestyle at Mandalay Bay Resort & Casino!
Kind...
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Headboard was broke when we checked in, took 5 times to tell them before they fixed it and it was 1:30 am when they did! Toilet would only flush on the 4 th attempt and our non smoking room still smelled like smoke. But on a positive note, the pool area was great.
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Thank you for your feedback. We regret to hear about the difficulties you encountered with your room interior. We intend to only provide well-maintained and properly-prepared room accommodations to our guests, and we enforce stringent quality assurance standards in the room preparation and maintenance process. While we expect each room to be immaculate, we encourage our guests to notify the...
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Despite making a reservation for Four nights stay a month in advance requesting king size bed and indicating in the reservation that is our Ten year anniversary, receiving confirmation for a king size bed, upon arrival we were told that no king size bed available that night. Next day I had to talk to not so jolly front desk staff...
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Thank you submitting your review! First, we would like to extend our congratulations on your 10th wedding anniversary! We hope that you enjoyed your overall stay celebrating such a wonderful event in our exciting city!
We do regret to hear that a king-sized bed had been unavailable upon your arrival. Our staff wholeheartedly attempts to meet our guests’ every request...
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This place is to be 4 star but needs an update... THey installed new carpet, but this place was dead compared to other casinos. I think charging a $25 resort fee is extorsion, I did not enjoy any of the $25 amenities per day... I stayed for 4 days it works out to be $100 the cost of another room....
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We appreciate your comments. We sincerely thank you for allowing us to host you most recently. We also thank you for your feedback surrounding our resort fees. Please know that resort fees are a common practice among Las Vegas hotels and resorts, and we believe ours offers one of the most competitive bundled prices for features our guests use quite...
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The hotel and resort (at the price I paid) was good value for money. Room was large, well appointed. Bathroom was really large and luxurious. The property is very well maintained. Staff is helpful and courteous. Lots of place to eat and shop. Didnt visit the pool, so no idea about that. The vegas strip is easily accessible, just a...
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Thank you for your review. We’re very happy to have resolved all above-mentioned issues through our diligent efforts. We guarantee that the charges on your account were not fraudulent by any means, and we never intend to create additional difficulty for our guests. We were steadfast in contacting several staff members to look into your billing discrepancy. Per our conversations,...
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I attended a conference here in April. The conference center is huge! The casino area was ok along with the dining but not as lively as Luxor, New York or Bellagio. This hotel is at the very end of the strip so walking or trams is your best way to see sights.
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We sincerely appreciate TripAdvisor contributions from our guests. Thanks for your support! We hope that you were able to enjoy the sights and sounds of Mandalay Bay and Las Vegas during free time from your enlightening conference! We would be honored to host you during your next business or vacation trip!
Kind regards,
Mandalay Bay Guest Relations
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Stayed May 12-16, 2012. First night was room 7-203, which is 7th floor room 203. This was the last available room we were told The room was poorly cleaned...ok, dirty. Lamp shades were crushed. Linens were clean but not "white clean". You can here everything in the next room due to an adjoining room door. Note: You can not see...
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Thank you for sharing your experience with us. The condition of the first room received does not reflect the level of preparation we administer to each room, from Deluxe Rooms to penthouse suites; we apologize for this. Please know that your comments have been shared with our Housekeeping staff to review immediately. We hope to learn from this situation as...
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We arrived at Mandalay Bay and were upgraded to a room with an absolutely stunning room of the entire strip. It's a beautiful hotel but bring TONS OF CASH because you have to pay for everything and it is NOT cheap. We arrived and checked in for our 5 day stay and had to automatically pay for the infamous "resort...
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Your comments are greatly appreciated. We hope you enjoyed your overall stay despite encountering some dissatisfaction with our resort amenities and pricing. We consider guest feedback when discussing our operations, procedures, and pricing. Please understand that our assessments of certain amenities are highly competitive with other hotels in Las Vegas; still, your insight is very helpful. We hope you will...
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We injoyed this wonderful hotel and the staff. Very nice rooms and the service is excellent. The food was excellent also.
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Thank you very much for your support! We appreciate your kind comments. Please join us again at Mandalay Bay sometime soon!
Kind regards
Mandalay Bay Guest Relations
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We stayed at the hotel at The hotel at Mandalay Bay and it was awesome but best of all Moorea pool the waitress staff is awesome great service great vibe no kids can't wait to go back
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Your awesome feedback is greatly appreciated – thank you! The comments you have shared with us have been passed on to the Moorea Beach staff as a way of recognizing their many enthusiastic efforts. It has been our pleasure to welcome you to Mandalay Bay! We cannot wait for your next stay!
Kind regards,
Mandalay Bay Guest Relations
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