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All 3 West Lebanon hotels »

Fireside Inn

25 Airport Rd, West Lebanon, NH 03784
Hotel amenities
Fireside Inn
Ranked #1 of 3 hotels in West Lebanon
3.5 of 5 stars 62 Reviews
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62 reviews from our community

    Trip type
Traveller rating
    9
    22
    15
    7
    9
Date Rating
Nazareth, Pennsylvania
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 5 May 2012 via mobile
3
people found this review helpful

Stayed here on a business trip. The staff at the front desk was friendly and helpful upon checkin, but that's about as good as it got. The rooms are very dated, with mis-matched furinture (not in a good way...,) and a random massage lounge chair literally wedged into the corner of the room. The bathroom, and its fixtures were straight... More

Was this review helpful? Yes
Shawn Blanchard, Manager at Fireside Inn, responded to this review
6 May 2012

I would like to address this guest's concern about the safety of our property. While the entry doors around the hotel currently have no automatic locking mechanism, our property is staffed 24 hours a day and the guest rooms have muliple locking systems on them. The Fireside Inn & Suites takes the security of our guests very seriously, and we... More

Hartford, Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 30 April 2012
1
person found this review helpful

We were at a day-long event in Hanover, New Hampshire, and had planned to stay at the Fireside Inn overnight. When our plans for the night changed, I called the inn at 3:45 p.m. to cancel that night's reservation--well before the 4:00 same-day cancellation deadline. When I told the person who answered the phone that I wanted to cancel my... More

Was this review helpful? Yes
Shawn Blanchard, Manager at Fireside Inn, responded to this review
10 May 2012

We do apologize for any incovenience that this guest may have incurred. We sincerely hope that potential guests will pay close attention to the inconsistencies that this review has. There was an issue with the phone and the desk agent did apologize. He was genuinely apologizing, not putting on a "charade" as this guest has put it. Sometimes things happen... More

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boston
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 29 April 2012
1
person found this review helpful

The Fireside Inn was recommended by a friend who had stayed there often due to business, and I am now doing business in the area monthly. After reading reviews, I had low expectations, but the price was so good. All the staff were friendly, kind and attentive. The hotel has many rooms, an indoor pool and small exercise room. It... More

Was this review helpful? Yes
Shawn Blanchard, Manager at Fireside Inn, responded to this review
1 May 2012

We are happy to hear that you enjoyed your stay, and that we were able to exceed your expectations. We do have an upgrade scheduled to our television programing that will be completed within the next few weeks. Thank you for taking a moment and posting your review on Trip Advisor. We value our guest's candid feedback. It is one... More

michigan
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 27 April 2012
2
people found this review helpful

The lodge appearance of the lobby is pleasant. However, we were put in a room in a building in the back. The room smelled horribly of stale smoke and antiquity. The carpet, furniture and beds are so dated and I didn't want to walk on the floors. The smell of the room got into our clothing and we could smell... More

Was this review helpful? Yes
Shawn Blanchard, Manager at Fireside Inn, responded to this review
1 May 2012

This guest was booked into a smoking room. They were informed prior to arrival that this was a smoking room, and waited until checkout to say something about the "stale" smell. Had we been informed that there was a misunderstanding of some sort, and that they would like to be in non-smoking room, we would have made every effort to... More

1 review
3 of 5 stars Reviewed 19 April 2012

I checked in today and the man at the front desk was very nice. The rooms are clean but a bit outdated. The look of the restaurant and lobby are very nice. The restaurant food is below average and the wait staff needed better training! The guy that waited on us never introduced himself. He just came over and asked... More

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Shawn Blanchard, Manager at Fireside Inn, responded to this review
27 April 2012

Thank you for taking a moment and reviewing your recent stay with us. We regret that we were not able to address your concerns prior to your departure. We would like to assure you that we have addressed the issues that you have brought to our attention, to ensure we are providing the sevice and atmosphere that is worthy of... More

Hartland, Maine
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 12 April 2012

I stayed here for a two day business trip. The room was very nice and the desk area was perfect for my laptop. I enjoyed the restaurant, continental breakfast and 24 hour coffee. Would stay again!

Was this review helpful? Yes
Shawn Blanchard, Manager at Fireside Inn, responded to this review
1 May 2012

We are happy to hear that you enjoyed your stay. Thank you for the kind words. We look forward to welcoming you back soon. Sincerely, Shawn Blanchard Rooms Division Manager Fireside Inn & Suites West Lebanon, NH More

Lee, New Hampshire
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 11 March 2012

The public areas of this hotel are the best - from the soaring fireplace in the lobby to the waterfall and fishpond in the restaurant. Very open and airy. The rooms were very clean.and spacious. Loved the fireplace and massage chair in the room. Price was competitive with others in the area so why not go for the ambiance and... More

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Shawn Blanchard, Manager at Fireside Inn, responded to this review
13 March 2012

Thank you for writing your review of our hotel. I am happy to hear that you enjoyed your stay and we look forward to seeing you again soon. Sincerely, Shawn Blanchard Rooms Division Manager Fireside Inn & Suites West Lebanon, NH More

new hampshire
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 March 2012

I stayed at Fireside while my husband had surgery at DHMC. It is hard to find the place ~ drive behind the lumber yard ~ but so worth it! My room had king size bed, mini fridge and microwave and most important Massage Chair!! after a very stressful day it was wonderful! Bed was nice and large TV and very... More

Was this review helpful? Yes
Shawn Blanchard, Manager at Fireside Inn, responded to this review
6 March 2012

Thank you for sharing your experience. I am delighted to hear that you enjoyed your time with us, and hope to welcome you back soon. Sincerely, Shawn Blanchard Roomsdivision Manager Fireside Inn & Suites West Lebanon, NH More

Providence, Rhode Island
Top Contributor
51 reviews 51 reviews
Reviews in 27 cities Reviews in 27 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 29 February 2012

I love the lobby of this hotel - the ski chalet feel with a fish pond and garden in the middle of the lobby. The front desk staff is courteous, and the food in the Garden Court restaurant is pretty good food for such a small hotel. The breakfast buffet was great, with really fresh food - much better than... More

Was this review helpful? Yes
Shawn Blanchard, Manager at Fireside Inn, responded to this review
3 March 2012

Thank you for your review. I am happy to hear that you enjoyed your stay with us. We look forward to seeing you again soon. Sincerely, Shawn Blanchard Roomsdivision Manager Fireside Inn & Suites West Lebanon, NH More

Boston, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 25 February 2012
1
person found this review helpful

My family makes an annual trip to Lebanon at this time of year, and the past two times we have stayed at this hotel to be with friends. But next time, friends or no, we will be staying somewhere else. The Firesides Inn is tired, tired, tired--desparately in need of new carpeting, bathroom remodels, repainting, landscape/drainage work, a pool redo,... More

Was this review helpful? Yes
Shawn Blanchard, Manager at Fireside Inn, responded to this review
1 May 2012

We regret that we were not able to address this particulars guest's concerns prior to their departure. It is evident that this guest was not booked into one of our currently renovated rooms. We have been diligently working on renovating our guests rooms and are currently 70% completed. The wifi upgrade, as stated in previous responses, has been a work... More

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Additional Information about Fireside Inn

  • Fireside Hotel West Lebanon
Address: 25 Airport Rd, West Lebanon, NH 03784
Price range (per night):* S$128 - 166

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Fireside Inn
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