I recently had my 50th birthday at a nearby restaurant. We had numberous out of town guests and ended up booking about 15 rooms. I worked with Lotis Markowitz in coordinating the rooms as well as the transportation and it was the best customer service I have ever received. She ensured all ran smoothly and her assistance made the day...
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The staff at Holiday Inn in Budd Lake, NJ were perfect for us. We had our Wedding at a nearby location but stayed here the night before and the night of. They treated us as if we had booked our wedding with them. They were courteous and kept us in the loop for all information we needed to know. We...
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We are pleased to hear that our staff has been very attentive to you. While it is expected to give top notch hospitality we are appreciative to hear such nice response for our efforts.
Wishing you the very best.
Abe Rothenberg
General Manager/Director Sales
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Stayed with family for an overnight weekend getaway. It was more like a Marriott than a Holiday Inn: very nice lobby with marble floor, hallways had new carpeting, room was clean and everything looked new. Best of all, the pool was clean, well heated, and had a whirlpool. Parking is outdoors but free and very close to the entrance. Very...
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Thank you fro your kind comments regarding your stay. We have noted your information and will talk with our brand regarding coices for pillows. We are appreciative that you have had a great stay with us.
Yours in Hospitality,
Abe Rothenberg
General Manager/Director Sales
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I stayed four nights and from the very first day when I arrived the hotel employees were
gracious, kind and always helpful. I'm pleased to recommend this as a facility where every
single employee no matter their "job" is concerned primarily about the comfort of the guest.
Maintenance, cleaning, desk, restaurant--all were extremely kind and helpful in many cases
doing...
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Thank you for your awesome response. We are extremely pleased that our service culture of the hotel was evident for your experience. We work hard for this and appreciate your recognizing our dedication to excellent service. I will share it with the team.
Best regards,
Abe Rothenberg
General Manager/Director Sales
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Stayed here for business recently. Hotel was easy to get to and get back on the highway. It had the normal conveniences you would find at this level hotel. Bed wasn't very comfortable but the pillows were. Fair value for the price I paid--served its purpose for the night and was clean. Didn't eat or drink there so I have...
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Thank you fro your response to your stay with us. We are always looking to hear guest feedback to ensure excellent experiences. We replaced the beds last year and have called in the company to evaluate your room bedding to ensure it is weither to specification or otherwise.
We are glad to have served you.
Abe Rothenberg
General Manager/Director Sales
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Firstly, the place is gorgeous! Definitely NOT what you'd expect with a Holiday Inn!!! It's ridiculously easy to find as well. We had my sister's baby shower here. It was really affordable and everything about the event was spectacular! The room was perfect, the food was great and the staff was sooo helpful and kind. We technically had the "salon"...
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We are so glad to have served you and for your outstanding recognition of the hotel and the staff.
It is always gratifying to receive feedback for the work we do in pleasing our guests. Thanks you for your ackowledgements and applause.
Best regards,
Abe Rothenberg
General Manager/Director Sales
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Had a very comfortable stay at the Holiday Inn. The staff was very courteous and helpful. Would stay again!
Our sincere appreciation for your kind comments. We are glad to have successfully served you for a great experience
Safe travels and welcome back in the future.
Abe Rothenberg
General Manager/Director Sales
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I stayed this past weekend at the Holiday Inn Budd Lake, NJ and had a wonderful time. The staff was great, very friendly and helpful. The hotel ambience was excellent and I am planning to come back to the area in March first week and would definitely make it a point to stay at this hotel. The new GM is...
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Thank you fro your kind comments. We are glad to have you return back and appreciate your comments.
Safe travels.
Abe Rothenberg
Gebneral Manager/Director Sales
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While a bit pricey by direct contact or Holiday's 800 number, have stayed here a few times using Hotwire. Although you can't choose before booking, searching Budd Lake area three or four stars and we always end up here, and are happy we do. FYI, This is a business motel so there is no complimentary breakfast. Always nice clean with...
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Thank you fro your comments and to have recognized the efforts of the hotel and staff. We apologize for moving you to another room while we checked your heater to ensure it is working correectly. As a full service hotel we do charge for the breakfast so that we can maintain reasonable rates for our guests.
Safe travels and welcoem...
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I was in room 216 and was grossed out. There was a bug in the room, didn't know what kind, until i killed it. Stink bug. Nice. Dusty lamps on table. Bathroom was dirty and had hair on floor and towels. Dirty tub, crack floors, sink, wall, missing tile. Lock on the door was broken. I checked in late and...
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We apologize for the issues with your room. This is a suburban area and we work hard to keep the hotel up to guest satisfaction. Our recent inspection was in the 90's. We would be glad to reintroduce the hotel to you as you can see our responses have been very good.
Abe Rothenberg
General Manager/Director Sales
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