I often stay at this Staybridge location to break up the drive from DC to Boston. My experiences had been positive until my last one in August. First, my electronic key didn't work, which meant schlepping my bags back to the car and returning to the front desk. The desk clerk, who clearly didn't have a clue on re-setting keys,...
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Thank you for your feedback, it is important for us to hear both positive and negative experiences our guests may have during their stay. We as a team are committed to providing exceptional customer service and I apologize if my front desk team did not meet up with your expectations. However, they acted accordingly and moved you to a new...
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