We found rooms to be very spacious we had a king size bed and on the third floor. Hotel is very clean but will need to update their rooms soon. Coffee maker with starbucks coffee pods were good. . We ordered coffee and fruit / rolls to our room in the mornings well worth the 15 dollars which included tax...
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I have stayed at the Sheraton a number of times now on business over the last 10 or so years I find it friendly, comfortable and clean, the rooms are a good size the beds are nice and the faculties adequate. However it is really is looking a little tired, in particular the bathroom, which on this last trip I...
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I am a Starwood Platinum member so we were put in a suite. The room would have been nice if it were newer but it smelled and there were stains on some of the furniture. The lobby and other areas including the club room were nice but I just wasn't happy at all with the conditions of our room. Two...
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Dear CaboWaboCentralNJ,
Thank you for choosing to stay with us at Sheraton Eatontown hotel and your loyalty to Starwood Hotels. Your business and feedback on your stay are equally valuable to us. I am sorry to hear that you were disappointed with your accommodations during your stay. We are in process of assembling our plans for a multi-million dollar renovation...
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Have stayed here for business a few times, and enjoy each stay. The front desk is attentive, the lobby and lounge very nice, and the rooms are nice & quiet. Had a nice hot shower. Was able to keep the fan on a constant speed without getting too warm or too cold (this hides all other noises).
Started to see...
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Dear PAMan804,
Thank you for your feedback on your stay with us and your business. It is very much appreciated. I assure you we are neither in financial trouble or changing franchise flags. The concerns you expressed have been addressed and we hope to have you stay with us again soon so you can see for yourself. Please stop in...
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Im a Starwood Gold member and decided to stay here to break my trip up while driving to Atlantic City. I got a great rate of 92.00 on SPG.com and wasn't expecting much with that low rate. What I was impressed the most with was the service. The food at JR's was awesome and even the next day for breakfast,...
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Dear Crowdiggity,
Thank you very much for taking the time to leave us your feedback. We are all so pleased to hear you were happy with your stay. Our rates are quite low this time of the year since the winter is not a prime time to be at the Jersey Shore. A great opportunity to enjoy all things Jersey...
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Stayed here for work. Not a lover of the Jersey Shore. Not a lot of nice hotels to choose from. This is your typical outdated Sheraton. What was most annoying was that the walls are VERY VERY thin. I could hear every word of a bedroom conversation between a gentleman and his wife. Really, this is my idea of a...
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Dear BackPackGuy007,
I'm very sorry to hear that you were displeased with your stay. I invite you to contact me personally at byouchah@ sheratoneatontown.com should you wish to discuss it further. We are in the process of replacing the bedding packages throughout the hotel. Should you choose to stay with us again I'd be happy to make your reservations for...
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Projects take us all over the tri-state area. After many years of experience, the Sheraton has been our choice of Hotels. Recently we had the opportunity to complete a project nearby and take advantage of the Sheraton in Eatontown. I've never had a more please project team. It really made our lives easy and left to concentrate on our work....
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Loud blower (A/C- Heat)in room.
Warm almost cold water in shower.
This room is next to Human resources (Room 118), loud, lots of traffic. If you go to this Hotel, DO NOT accept this room.
The bed linens worn badly!!!
I mentioned to the Manager and, at first, told me that the fans are loud in all rooms and the...
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I will no longer consider Sheraton for any event or stay for my family. I also was there on Nov. 20 at a wedding when the fire alarms went went off and stayed on until approx.3:30.
The fire alarm going off is understandable but the fire dept not showing up for a half hour and the seemingly oblivious hotel staff...
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Dear fresnonj,
We are terribly sorry to hear about your experience with our hotel. It is not typical of the high standards of service we provide to our guests daily. There was an unfortunate incident where a guest did pull the fire alarm. We are currently investigating the matter and charges will be pressed if we find the individual. Matters...
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I ignored the stains on the towels and the water stains on the ceiling in the bathroom. I ignored the talking from the rooms on both sides of us. Even the bed linens that were so worn, that you can almost see through them. What I won't ignore is how the staff and the hotel manager treated us as the...
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Thank you for taking the time to leave your comments. It is upsetting to our entire management team that you had an unpleasant stay with us. Please know that the level of service you are speaking of is not acceptable or typical of the high standards on which we hold ourselves accountable. Please contact me directly to discuss your stay....
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44 Reviews
