The hotel itself is very nice, well kept and clean, but even though I had made my reservations months ago, when I arrived to checkin at 1p, I was placed in room 130 located on the 1st floor underneath the stairs. I didn't sleep at all because people were tromping up and down the stairs all night long. You would've...
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Good Afternoon Denise,
Thank you for taking the time to let us know about your experience at our hotel. We appreciate your business and I 'd like to address your concerns/comments if I may.
First with the room location, no matter how far in advance you book a room with us, your reservation only guarantees a room within the building,...
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Close to NJ Parkway. Close to all the best malls and outlets in AC and Southern NJ. Off the main local drag. Plenty of restaurants avail nearby. Perfect for military families on orders waiting on housing avail.Large refrig. Smallish microwave and stovetop. Studio enough for couple with 2 small children under 5. Recommend multiple bedroom suites for older children. Great...
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Hello!
Thanks so much for your kind words about our facility. We appreciate your business and hope to see you again in the future!
Sincerely,
Nick
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For doing business at the William J. Hughes Technical Center this is one of the better hotels to stay at. The location is only a few miles from the FAA facility and located near restaurants and grocery stores. For an extended stay this hotel, like all Residence Inns, serves well as it has a kitchen with full size refrigerators in...
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Good morning Clayton,
Thank you for the taking the time to share your experience with us during your last stay, we appreciate your comments and your business. I apologize for the condition of the room as this is normally not like us at all. We will check the romm you stayed in and I assure you we will rectify it...
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Would've given it an excellent rating if Marriot would serve beer/wine with the free dinner.
Hello!
Thank you for staying with us and we appreciate your business. We would love to be able to serve beer and wine at our manager's receptions in the evenings however the local township that we reside in does not permit us to do so. We are hopeful that this will change in the future.
Sincerely,
Nick Katsikis
General Manager
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Good property- newer Residence Inn with layout and features you would expect. However, it appears to be one of the Marriott properties that does not value Platinum-level guests if you are on an award stay and not generating revenue for them.
In this case I booked a room months in advance with a free night cert, checked in around dinner...
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Hello!
Thank you for your comments and I sincerely apologize that you felt that you did not receive a suite in an area of the building to suit your prerferences. We do appreciate Platinum members such as yourself and always try to honor all requests. I can assure that the your room assignment had nothing to do with your award...
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Newer property...nice rooms...nice ammenities, only 10-15 drive to Atlantic City casinos.
Biggest problem with this property is the breakfast/dining room area. I think they designed it to discourage their guests from eating the free food. For a hotel this large, to have a dining area that seats about 15 is a joke. Most mornings and evenings we would just get...
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Good Morning,
Thank you for your feedback, I agree that our seating area is small and we do all that we can to offer additional seating by opening our meeting room with tables and chairs when it is not in use. Unfortunately it is not something we can do at all times. We also do offer to go containers which...
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My wife & I were in AC for the Van Halen concert at Boardwalk Hall. We wanted to stay locally, but not spend the boardwalk prices. I try to stay at Residence Inn's when possible due to how consistently good they are. Glad I booked it when I did, because it was sold out the night we stayed. Bottom line...
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Good morning!
Thank you so much for the kind words and for staying with us. We truly appreciate your business and do hope to see you again in the future.
Sincerely,
Nick
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Three of us recently stayed here. There were two men from my office and I put them up in a two bedroom suite for less than two singles would have cost. They both had their own bedroom and bathroom. We didn't spend that much time in the rooms besides sleeping. My suite was very nice and very comfortable.
The hotel...
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Thank you so much for staying with us, we are glad that you enjoyed your stay! Our breakfast items are made fresh daily, the eggs you mentioned are actually scrambled fresh in a pan just like you would do at home, they are not powdered or frozen. We would love to serve more than soft drinks at our evening manager's...
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The hotel was clean and the staff very friendly. No need to go to a restaurant for breakfast because they offered a great breakfast which reminded me of a homemade meal. The fitness room had new equipment which is something rarely seen at smaller hotels. The night receptionist knew how to direct me in regards to a great meal which...
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Good Morning and thank you for your kind words about our hotel. I will definately share your comments with our staff. We actually do have an employee incentive program already in place so as positive comments like yours come in we track them to the specific department or person that is mentioned. I appreciate your business and hope we will...
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This is a very nice place to stay when you want to feel like you're at home. The staff is very friendly and willing to help you with anything you need while you're there including directions to area destinations.
BEDROOMS: Has separate sleeping area for a great nights sleep. Beds are pretty comfortable and ample side lights on each side...
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Hello!
Thank you so much for staying with us. I am glad you enjoyed our two bedroom suite and all of the amenities that we offer. We look forward to seeing you again in the future.
Sincerely,
Nick Katsikis
General Manager
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