Good quality clean cookie cutter hotel. Great access to EWR. Staff are helpful and knowledgeable about the area. Fairly isolated for those on foot due to both traffic and security concerns ("you're not in Kansas anymore, Dorathy"). The gym is great and there are a ton of places that deliver.
I've stayed twice at the Newark Airport Hilton during the last few months, in part because their prices are far better than those of other hotels in the New York area. The lobby, rooms, restaurant, lounge, etc. are not spectacular but they are way better than adequate. This hotel is also much better than most other airport hotels at getting...
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My experience at this hotel was very disappointing. It was not what I would expect from a Hilton. I measure Hilton Airport Hotels by the Hilton at the airport in Rome. That hotel is everything I could ask for from a Hilton at an airport location. However, this hotel was very lacking. I was not satisfied.
Thank you for providing comments on your recent stay and we are disappointed we did not meet your expectations. We aleays look to all we can do to provide a satifying guest experience and we apologize for not having met the mark with you. If you might have some time to provide specific concerns we would appreciate your input. Thank...
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We recently had the opportunity to stay at this hotel for the first time.
Our initial impression was not too favourable as the front desk agent advised me that the shuttle would be leaving the front desk "in three minutes", yet it arrived at the P4 airport pick-up location 30 minutes later! Later I found out that the shuttle departs...
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Thank you for taking time to let us know about your stay. Overall we seem to have met your expectations. As to the door concern, we are working on a solution for the loudness of the automatic close feature and will have this solved shortly. We completed the 1st phae of renovation at the end of March and are working...
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I must have had one of the old rooms as it was very tired, chipped woodwork and paint and stained carpet. Not what I'd expect from a Hilton no matter what stage in its operation.
The facilities are well discussed so found myself asking reception for assistance all the time which I'm sure was annoying for them and more so...
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Thank you for ttaking time to provide your comments and we do apologize for not meeting your expectation of the Hilton standards you have come to expect. We are in the process of a rooms renovation and have completed 4 floors, with the remainder scheduled for completion by March 2013. We are happy that your sleep experience was positive and...
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I was a guest at the Hilton Newark Airport for two nights, and over all it is just an Average airport hotel. As a Hilton Diamond I expect some type of recognition at check in. Nothing, I had to ask for my breakfast vouchers, I was only given one at first, then given two after I pointed out I was...
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Thank you for letting us know we did not meet your expectations during your recent stay. We apologize for the lack of not honoring your 'Do not disturb' door notification and will follow up with both housekeeping and engineering on your comments. Please know this is not our usual service and we will assure we communicate this to our staff....
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I have stayed at this hotel approximately a dozen times in the past few years. The rooms are very comfortable with queen size double beds, but the bathrooms leave a lot to be desired. There is hardly no room to place cosmetics and toiletries on the sink.
The shuttle service is free from the airport to hotel, taking approximately 10...
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I travel to New Jersey on business 2X a year, and always stay at the Hilton Newark Airport Hotel. I actually breathe a sigh of relief after a LONG day of travel, the minute I set foot in the hotel. Here are the reasons why!
**GREAT Customer Service: From the bellman who opens the front door, the front desk staff...
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Thank you for the comment, and we especially appreciate them coming from such a loyal hotel guest. We pride ourselves on striving to continually improve services and your experience bodes well for our efforts. Please note we are working on improving the door closure noise impact and hope to have this concern minimized soon.
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Airport shuttle was very convenient, runs 24 hrs. Rooms were clean and sound proof, which was a concern being so close to the airport. Slept well and didn't hear a thing. Room service was okay, food okay, overpriced.
Thanks for the to the point comments and we appreciate you letting us know about your positive experience. We hope to have you with us again and would recommend you take advantage of our Amelia's lounge and enjoy our great bar menu offerings along with your favorite beverage. Nothing better than 'good eats and cocktails!'
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Here I am facing a highway and the airport very is very close for a one night stay, and it is really quiet! Room very nice and bed great. Bathroom ok, not big but toiletries are great. I would stay here again if I had a layover at Newark airport. A little bit pricy though..
Excellent front desk service I...
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Thanks for taking time to let us know about your stay with us. Your comments on the guest room and service staff is very much appreciated and it is always great to know were are doing things right! We do hope you will have future opportunities to stay with us and we look forward to the opportunity to be of...
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