This place was not bad. Stayed over for a wedding. The room was a good size, but for some reason to me the hotel did not have a feel of a Marriott to me personally. The bed was so/so comfortable. And the walls are paper thin. I could easily hear everything going on outside of my room. Additionally the pool...
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I've come back to review this hotel again. My first review stated that we liked everything about the hotel except the noise at night from late night partiers. Well, we have since stayed here two more times and I'm happy to report we did not have an issue on either occasion. I noticed several signs around the hotel regarding their...
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Reviewed 17 June 2011
Dear Travel141,
Thank you so much for the positive feedback regarding your most recent stay with us. We truly take our guests comfort very seriously. The signage does seem to help a great deal but our staff is always willing to do whatever it takes to ensure your stay is as relaxing as possible.
Thank you so much for your...
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I had a minor discretion with my bill upon arrival which was promptly addresses and taken care of by the Operations Manager Alison. She was prompt and courteous in its handling. There was no delay or unneeded work on my part while I was in my training. Fantastic people and work ethic!
Dear Bearandbear,
I do apologize for any discrepancy with your reservation. I am extremely pleased to see that Alison took care of this matter for you and that your experience was a pleasant one. Thank you so much for your feedback. We truly appreciate your business.
Sincerely,
Paul Viapiano
General Manager
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This is a very nice Marriot. We stayed here for 2 nights last weekend for a wedding. The lobby is very nice looking- spacious, modern, and elegant. I was pleasantly surprised! The room was also spacious and well decorated. Large shower, comfortable bed, flat screen tv, etc. We liked that there was little sitting area as well. This hotel has...
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My husband and I stayed here for 6 nights over the holidays because my mother's house has gotten to crowded for us to stay with her anymore. We had a lovely, comfortable, quiet room in the back of the hotel. Beds were very cozy. The bathroom was clean and bright. An in-room fridge was a helpful touch as we were...
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Dear Bestfriendtraveler,
Thank you so much for reviewing our hotel. I am delighted you are pleased with our accomodations. We are fortunate enough to be close and convenient to many New York attractions, but yet nestled in suburbia. We look forward to seeing you again and truly appreciate your business.
Sincerely,
Paul Viapiano
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We stay in marriotts 80 nights per year. This is a nicely renovated (former ramada) hotel with nice restaurant and staff, but it is noisy well after midnight on a sat night.
Dear jmemmc2,
Please allow me to apologize on behalf of the two wedding groups we hosted on the night you were with us. They were both quite large groups and unfortunately both returned back to the hotel well after midnight. In an effort to quite these folks down, we have signs posted on every entrance to the guest corridors. Unfortunately...
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I spend a lot of time at this hotel and the entire staff all treat me like family. I can't think of another hotel in the area that I would even consider. I have had the opportunity to speak with other repeat guests (as business travelers we tend to congregate in the lobby bar) and all have the same opinion....
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Mr. B14,
Wow! Thank you. I am so thrilled to see how you feel about our staff and our hotel. Our goal every day is to make every guest feel like family. We are fortunate to have a team of people here at the hotel that are passionate about customer service. It's always great to hear such positive feedback. I...
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I would definitively stay here for work or pleasure! The staff is super and so professional in every way, and always make me feel so at home away from home. It's clean and modern. The adjacent restaurant Fire & Oak is great, has a Happy Hour, nightly specials and a great menu with outstanding service. This is a place I...
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Ms. K,
Thank you so much for your positive comments. It makes me so happy to see that you truly enjoy staying with us. We know you have other choices of hotels in the area and are truly appreciative that you patronize the Courtyard Montvale. We thank you for you loyalty to the hotel as well as to Marriott.
Sincerely,...
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I have always been very satisfied when staying at this hotel. Alison Kenny is the manager and could not be nicer to meet when I stay at the hotel. Their are two front desk clerks that generally assist me (Mike and Erick) - both are outstanding!
Dear Gary W,
Thank you so much for your positive feedback regarding our staff at the hotel. Our main goal is to make sure each and every guest feels special during their visit. I will be sure to share your feedback with the individuals you have acknowleged. We truly appreciate your business and hope to see you back in Montvale...
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This was actually my 2nd stay at the Montvale Courtyard. The main area of the hotel is beautiful; spiraling stairs, large spacious areas, relaxing fireplace. The rooms are nice. They are pretty nice sized, nicely decorated, and have refrigerators. The bathroom was nice as well though the energy saving toilet had me calling maintenance for service. My only complaint would...
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