We loved our stay at this hotel. It was very, very clean and the stay was friendly. The binder in the room had lots of information on area restaurants, hotel channels etc. that made our stay so pleasant. We definitely will plan a return visit to Port-O-Call.
Dear Guest,
Thank you for taking the time to review our hotel. My name is Glenn and I am the GM here at the hotel. I hope you will ask for me the next time you stay with us. I would like to personally greet you upon your arrival.
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We made reservations online using a debit card. Once we arrived we were told yes the reservation was accepted but we needed a credit card or cash to secure the room for our stay. We paid cash. Our room had two double beds instead of the King size requested. The room we were transferred to was nice but needed quite...
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Dear Guest,
I have attempted to reach you by telephone to personally speak to you about your most recent stay. Unfortunately, I have not received a return phone call so I hope you will read my response on tripadvisor.
First, I did check your original online booking which confirms that you did book a room with (2) double beds. This...
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I have been reading the reviews and have to comment on the person would said the Port-O-Call having an 80's decor. I dont know what they consider modern,but this hotel is very modern. We have been going there for at least 20 years. Over this time I have seen alot of changes. They are constantly updating the decor. Also, very...
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Thank you for setting the record straight on this particular review. The Port-O-Call has become such an icon and success due to people like you who stay with us year after year. Your comments are appreciated by the management and staff and we look forward to the opportunity to of hosting you again.
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We have visited the Port-O-Call every year for the last four years. Prior to that, we stayed at various other locations on the Jersey Shore from Atlantic City to Ventnor to Margate. The Port-O-Call is our favorite. It is not a fancy place. It is more like a home away from home with a great boardwalk location. Every summer there...
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We appreciate your feedback and I would personally like to thank you for sharing your thoughts about your most recent stay with us.
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We stayed in early March, mid-week. Although they did not come down on their advertised price, they did upgrade us to a room on the ocean side, which was unexpected, and a nice surprise. The room was lovely, clean and fresh-smelling, and sufficiently large, with a balcony that would add to the livable space in warmer weather. The view and...
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Thank you for your review! I apologize for the inconvienence you experienced due to the power washing and repainting of our balconies. This process produced more of a mess than I anticipated and while we did circulate flyers regarding this project, I do recognize that we fell short with pre-warning you prior to your arrival. I do appreciate your most...
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Stayed for three nights in August 2011 with my two children and had a wonderful time. Spacious room with a balcony overlooking the ocean. Cleaning staff did a great job every afternoon putting the room back together. Location is great. You're at the quiet end of the boardwalk so it's not noisy at night. Short walk to the beach and...
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Dear Guest,
Thank you so much for reviewing our hotel on tripadvisor. We appreciate your business and take all of our guests opinions seriously and personally. Your opinons allow us the opportunity to address any concerns you may have or just to say thanks. I do share our reviews (good or bad)with my management and staff to ensure that our...
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Let me preface my review by saying that my husband and I have been staying at the Port-O-Call for many, many years...not just in the summer but sometimes in March or April as well. We really enjoy the hotel and the location can't be beat. That being said, I do have some concerns.
We have been staying in the same...
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Reviewed 17 September 2009
Reviewed 15 September 2010
Dear Guest,
I'm sorry you feel I was unresponsive, howerver, I do recall contacting you immediately after I received your original email and explained to you that your concerns would be addressed and corrected before you next stay. As a matter of fact, I gathered my management team together and conducted an inspection of your room to ensure that your...
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The Port O Call is the best you're going to find in O.C.. It's not the Four Seasons but it is a friendly family hotel. Prices are certainly on the high side but if people didn't mind paying, the vacancies would cause the price to come down, which obviously isn't happening. Prices at the shore are high. Just check the...
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This hotel could really use a makeover. Room decor hasn't changed in 20 years. Although on the boardwalk no privacy as the pool is right there where everyone walking past can look and see. There are no luxury hotels in this community. I understand that it is a family shore town. But please a little luxury it is a vacation...
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I would like to thank the reviewer for his/her comments and for staying with us while vacationing in Ocean City. However, I do feel that the reviewer’s comments are misleading and a bit confusing. First, our beautiful hotel is a great source of pride for our Owners as well as the management and staff, which is determined to ensure our...
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Stayed in a standard Ocean View room-view was great but room was very small (especially bathroom area) but fairly comfortable. Hallways were warm and incredibly stuffy during our stay.
VERY disappointing last morning. Went to breakfast with my daughter (who is expecting her first child) and was turned away quite rudely at 7:27am (dining room opens at 7:30am). door should...
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Dear Reviewer, It was a pleasure speaking with you regarding the concerns you posted on TripAdvisor. I would like yo to know that I did follow up with our Dining Room Manager and Staff to ensure this does not happen again. Thank you for allowing me to personally address your concerns with you and I look forward to seeing you...
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