I love this hotel. The people/staff are great and the accommodations terrific. I stay here usually twice a month on business and have always been impressed with the positive and friendly demeanor of the staff. Food and drinks in the downstairs bar are great. I highly recommend the Grand Summit. jburke1116
Let me first start by saying I never complain about hotels, my stay, or go to the extent of writing a review, but this HAD to be done after the miserable stay I had at this hotel. Let's start with the price. It is somewhat pricey in the first place, but any hotel is worth it monetarily when they go...
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Dear Kathena24,
Please allow me to apologize for the experience you had with our hotel. We set very high standards for ourselves and work hard to execute on all of them and when we fail to do so you can be sure we will address the deficiency and take corrective action.
This past weekend was an extremely busy one for...
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We visit this area monthly to visit our children and grandchildren. We have been staying at this hotel once a month for the past seven years. The staff is great. The accommodations are comfortable and relaxing. We always have at least one dinner at the hotel which has been great for family members of all ages. Breakfast which is included...
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Dear JenHome,
Thank you so much for writing us such a wonderful review. It is loyal customers like you who make our job such a pleasure and we truly value the relationship we have with you. We look forward to continuing to host you and your family for many years to come.
Thank you again for your feedback. We greatly...
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Spent the weekend here and was surprised at how unfriendly staff were in every interaction from check-in to the end. Never rude, just very indifferent and never out of their way to be helpful, for sure. It is a pretty old building, basic accommodations, convenient to downtown Summit.
Dear MountRamsey,
Thank you very much for staying with us and for taking the time to write us a review. We were pleased to hear that you found the hotel to be attractive and that you really seem to like the location as many of our guests do. We are one of the only hotels in the state of New...
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This is a nice charming hitel in Summit. The bar downstairs was great and the staff very accomodating. Watch your billa s they charged myself and a colleague for the room even though it was pre-paid on priceline.com. They seemed 'not surprised' when I raised it with them. Paying for parking overnight was a hidden ripoff
Dear Fair123,
Thank you so much for your review. It always makes us very happy when a new guest describes us as a great find! We also appreciate your feedback on our HAT Tavern which has been wildly successful in its first year of operation.
I would like to apologize for any miscommunication at check-out regarding your bill. I can...
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A comfortable stay on a business trip, although I noticed some strange noises - plumbing pressure rattling the pipes possibly? Not loud enough to wake me up but might bother some. Very prompt room service and handy for the train to NYC and bus to the Mall at Short Hills. Would stay again in future.
Dear hdparker,
Thank you so much for taking a moment to provide us with your feedback. We are very happy to hear that you enjoyed the hotel. The occasional pinging of a pipe and creaking of a floor does play to the character of the hotel and we very much appreciate you acknowledging the charm of the property. Many of...
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We decided to have our wedding at the Grand Summit with only a 6 week lead time. Jimmy the banquet manager made it happen without us having to do a thing. Besides doing a great job we didn't have to worry about any details. He helped us find a photographer, a DJ and a florist without breaking the bank. We...
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Dear SmilinginSummit,
Thank you so much for the wonderful feedback you provided us. Your experience is exactly why so many guest have chosen our hotel over our 140 years of operation as the destination for the most important day in their life.
We work very hard to make a memorable event for all of our brides and grooms and their...
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This is not one of those chain hotels where decor is the same and service is scripted. If you're one to support locally owned business, this is the place for you. While the hotel is older and the rooms are not 5 star, the staff makes it up w/their quality of service. They go out of their way to make...
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Dear Laura M,
Thank you so much for your wonderful review. It is truly a pleasure hosting you each and every time you visit the hotel, and it is guests like you that make our job so rewarding.
We look forward to hosting you and your colleagues again in the very near future.
Sincerely,
Michael Marino
Assistant General Manager
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we had the opportunity to stay one night at the Grand Summit in Summit NJ (about a 15 min ride from Newark airport, and about 10 minutes to where we needed to have our meetings the next day. Room rate was pretty expensive, but the size of it compensated a bit (separate living area, separate bedroom area) as well as...
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Dear KCandSunshineBand,
Thank you so much for your wonderful review. We are always very pleased to hear when guests enjoy their experience at our properrty.
It sounds like you may have stayed in one of our very spacious suites, and we were pleased to hear you enjoyed the space. Regarding price, the suites will of course be priced higher than...
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Great older property... The HAT tavern was a lot of fun! The staff was very friendly.
Dear Bsarve2:
Thank you so much for your comments. We are very glad to hear that you considered us a "great" property. We work hard to provide a comfortable experience and appreciate the time you took to recognize us.
We look forward to hosting you again in the near future.
Sincerely,
Michael Marino
Assistant General Manager
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