We booked with Astana through Agoda and had no problems meeting the transport from the airport. We were warmly greeted and shown to our 1 bedroom villa with plunge pool. The bed was large & comfortable with efficient airconditioning (2). Access to the pool is via a large bathroom with huge bath in the middle but not really a problem.... More

This could be a really nice place. Nice room with our own pool, 2 meters from the bed. But the place is not very clean. We just came from Kamandalu Resorts and Spa in Ubud (the best place I have stayed in my life). And was disappointed that it was so many stains and diffirent dirt. This place is expensive... More

The rooms at Astana Batubelig are exactly as they look in photos. Clean, well designed and modern decor. The staff were friendly, price of the room was very reasonable we booked online through Agoda, bed was fantastic best nights sleep although there were rooster's in the area which woke us early, great variety for breakfast. We loved our stay here... More

We travelled as a group of 16 for my partners 50th and each couple booked a Villa at Astana. They were beautiful, modern and clean. We had major dramas with our booking as we booked it through a company called Villas Indonesia or Villas International. We all had our check-in vouchers only to find out that because Villas indonesis/international had... More

No welcome drink as promised ,Staff on mobiles.Feet on counter Rooms small and claustaphopic ..only way to small deck is via bathroom ..Restaurant is non existant ,.Manager arrogant Totally bad experience..

Arrived at this Villa to be told booking was released as Villa Indonesia had not forward any monies sent to them Very upsetting. Asked why they waited till we arrived to tell us this and was told they did not have our email to let us know. I had emailed them directly before leaving Aust and on checking they did... More

Had same experience as previous poster with Astana, Villas Indonesia . Was met at airport by Astana representative to be told that our booking made months prior with Villas indonesia will not be honored and it will cost us$250 ++ a night - this after having booking and pick up confirmed two days prior directly with Astana. Astana need to... More

Good morning I was meant to check in here last night, had email with confirmation last week, had prepaid with streets voucher but Villas Indonesia have not paid them so they have "released" our booking. Went to another hotel last night and waiting for GM to call us this morning. Very upsetting, was so looking forward to staying here. Don't... More

Loved this place. It is perfect for a relaxing holiday! The pool is amazing, the villa was very clean and well maintained each day. Breakfast was a massive choice to choose from which was good as you didnt get bored! It always arrived on time and was hot also which was good. Room service at night was yummy and so... More