I made a reservation through BOOKING.COM. I made the reservation on Jan 31, 2012 for a one night stay of 5/20/12. Due to cancer treatments, I had to cancel this trip. I canceled it through BOOKING.COM on 5/7/2012. On May 22 I was billed on my credit card for the one night stay! I called this hotel REPEATEDLY & was... More

When we got there front desk person was very nice and helpful sent us to a resturant that served mexican food food was the worst i have everhad, came back to the room to sleep bed was so bad, lumpy, lopsided, spring poking into your back, that we both left in muscle pain. Breakfast was disgusting, the sausages were not... More

My family stayed here for one night (Friday). Our room was located inside and facing the lobby area. PROS: The room was pretty clean, the linen was fresh and the staff was friendly. CONS: From 10pm to ??am there was a lot of disturbance from the people who were enjoying the bar located within the hotel. This would have been... More

I have stayed in Gallup a few times, prior to this I dreaded Gallup. After staying at this HoJo I was completely turned around. I was here for a conference - we were treated very well, best reception by a hotel and city I have experienced. The staff was polite and responsive. The room was clean and serviced professionally. The... More

The room was clean and in good repair. The front desk staff was very pleasant and helpful. The one lady at the desk had traveled and gave us good advice about upcoming parts of our trip. The breakfast was fine. Eggs, and sausage, fruit salad, the basics. We got to breakfast early and everything was hot and fresh. I was... More

In town for a wedding, and this was most convenient. In retrospect, any amount of inconvenience would have been worth it. The air conditioning was virtually non-functional, the rooms opened onto interior corridors so there was NO privacy, and the breakfast was inedible. Best advice? Drive to Arizona.