I was in town one night for a commencement ceremony at the local university. I was surprised at check-in when the front desk informed me that the hotel was being renovated. This did not worry me because I have stayed at several hotels in the past that were under renovation and saw no proof that the hotels were even under...
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nice staff accomodating us during remodel; we stayed one night only so didnt check out pool/workout; spacious suite; comfy bed; annoying that with remodel they didnt include nightstand plugs in this era of phones/iPods; very helpful and nice staff---all 3 shifts; good parking; generous hot brkfst buffet
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I've never had a problem at a Marriott and didn't expect one here, but I also wasn't expecting anything over the top. I was in Las Cruces for the Army so we were getting a super good rate with breakfast included.
Lets start with breakfast - because there was a large Military group in the hotel they let breakfast hours...
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Thank you for your recent visit with us and for your positive and energetic review. The staff and management here take all our guest's feedback very seriously. I apologize for the downfall in housekeeping, as no matter how busy we take pride in our quality products and services. We look forward to your next stay.
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The lobby looks all updated but the rooms not so much. Breakfast was okay if they would only keep it stocked.staff not overly friendly. Close to alot of restaurants so that was a bonus!
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Thank you for your response regarding your recent stay. We are very excited as we are starting a full room renovation Feb. 6, 2012. The rooms will be updated to match our modern and vibrant lobby. We had some large groups in during your stay, and we should have done a much better job managing breakfast. I apologize and thank...
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I went thru priceline to get this room and didnt know what i was going to expect. I called to confirm and make sure they placed a crib in the room for my cranky toddler. As soon as we checked in i was pleased with the cozy temp since im always cold and the appearance.Very clean and in the room...
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Thank you for your positive feedback regarding your recent stay. I apologize that the crib was not set up for you prior to your arrival, as it should have been. Your feedback only allows us to perform better, as I don't want any guests to be disappointed with their stay. Thank you again and we look forward to your return...
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We stayed here on our way to Carlsbad Caverns. The rooms were excellent. Clean, updated and an excellent value.
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Thank you for your valuable feedback regarding your recent stay. The Springhill Suites Las Cruces works had at making sure we provide only the best for all of our guests. Thank you again and we look forward to your return visit.
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This was our second stay at the Springhill Suites in Las Cruces and we have been pleased with both stays. The hotel is convenient to I-10 which accommodates travelers going to or from California, Arizona, Texas or other destinations along the long road. This stay I did have trouble with the wireless internet so the hotel operators actually transferred me...
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Thank you for your recent stay at the Springhill Suites, Las Cruces. We value your feedback as it helps us improve. We value your feedback regarding breakfast, as we want all of our guests to be completely satisfied. We look forward to seeing you again. Thank you again.
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This is an older hotel and the rooms need updating. I've stayed at some of the newer Spring Hill Suites and I love them. This one needs a facelift. It looks like they did the lobby already.
The phone in my room didn't work.
It was OK.
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Thank you for your recent stay at the Springhill Suites, Las Cruces. We value your feedback as it helps us improve. We are very excited about our upcoming room renovation. Yes, the lobby and front area of the hotel was recently renovated and we are getting ready to renovate the rest of the hotel. We expect to be complete by...
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Comfortable room, good breakfast, friendly staff, and great military rates.
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Thank you for your positive response and for staying with us here at the Springhill Suites Las Cruces. We look forward to your return visit.
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Typical suite hotel with sleeping area separate from sitting area complete with small kitchette. While room and bedding were clean, the top sheet had numerous holes up along the band across the top of the sheet. I took photos with my phone and showed the desk clerk indicating that I never let my home sheets wear to this point. When...
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Thank you for your response regarding your recent stay. Holes in sheets are definitely not our standard, nor is it acceptable. I am very sorry for poor quality sheets being on the bed to begin with and then for them not being replaced ASAP. I have shared your comments with all my team, to ensure this doesn't happen again. Thank...
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