Hotel under complete renovation, that is the only dirt I could find. Very courteous, helpful staff. Good room size,good restaurants less than a mile away. Very good value overall.

The hotel is currently under construction and we knew that when we entered and saw a "Pardon our mess ..." sign on the front desk. However, It would be an easy thing to simply vacuum the hallways and stairwells to clean up the construction mess there every day. Back door was disabled, presumably so workmen could haul trash out easily... More

After seeing some of the other reviews, I was pretty worried about staying here, but for the price it was the only choice. It's true the night clerk only spoke passable English, he would say something and it would take me a few seconds to understand what he was trying to say. He didn't try to repeat himself or rephrase... More

My first impression of this place was soon proven true, as I walked into the lobby to check in and found the night clerk spoke almost no English. I asked about an elevator (as we had an infant in a stroller and needed to go to the second floor) and all he could say was "room number?"..."Second floor", after asking... More

Upon checking into our hotel room, we turned on heater, and sparks flew and fire smell intensified resulting in the smoke alarm going off. I reported to the front desk, the girl called the manager at home, and the manager said the heaters were "new", and this was normal. The manager did not believe there was an issue. My fiance... More

WE wanted to book at the Holiday Inn but it was full. Hearing that Clovis was kind of scary, we stayed at the Super 8 next door to Holiday Inn Portales. This Super 8 was pretty average, not that new, but clean and pleasant enough, with a decent breakfast bar. It was very convenient to the university and all the... More

This hotel is nothing but a headache. First of all they charge things to your credit card with ther card holders authorization and dont even try to ask for a manager because apparently no one knows when they are going to come in plus they will give you attitude. They were not friendly and their customer service was awful!!! Maybe... More

This motel is pretty basic. The bed was ok, the carpet fairly clean, the front desk staff polite, and the breakfast acceptable. Nothing really special stands out...it wasn't amazing, but certainly wasn't horrible either. The back door was supposed to only open if you had a key, but the latch was broken when I stayed there so anyone could enter... More

First off there are very few places to stay in Portales and if you have the time I would recommend staying in Clovis instead. When I entered the door my lungs were immediately assulted by the strong aroma of cigarette smoke, which I suppose is not a bad thing if you are a smoker. The room was clean and basic... More