I travel for a living and this hotel is by far my choice in Ruidso. The room is clean, well maintained, and the staff is very helpful. The free breakfast is done right as well!

Weekend stay was quiet and comfortable. Front desk staff friendly. Breakfast stocked well. Price seemed a bit high for HIE in this area.

The hotel was exactly what you would expect for a Holiday Inn Express. It was clean, comfortable, and had a free breakfast. In Ruidoso, the price was quite high and there was a bit of confusion about the breakfast with one morning there was no juice because they couldh't find the key to the machine. The pancake machine did not... More

Worst Hotel I have ever stayed in. Cleaning people took the towels off the floor and folded them and put them back on the shelf.

The staff at this hotel are friendly and accommodating. The front desk folks are ready and willing to give advice on activities, restaurants, and general information for enjoying the Ruidoso area. The house /maintenance staff were all nice and very helpful. I think they have the best jacuzzi with the strongest jets I've ever encountered. The staff star in my... More

this hotel is nice but the rooms are not as nice as some other holidayinn express's. are room was quite the bed was ok. the ice macine was out on are floor the desk clerk said she would have it fixed but it still wasnt fixed by the time we left.

clean, great free breakfast, good free coffee all day, cookies at night, swim pool,friendly staff! I cannot think of one bad thing. Thanks Holiday Inn :-)

We had a bad experience with another hotel in Ruidoso, so we drove over to HI Express because we have always had good experiences with HI Express. When we got there, the front desk personnel told us they only had 1 King suite w/sofa bed left, but it was on a smoking floor. I asked if I could go up... More

Stayed July 9th & 10th. Stay was okay. Clean room good breakfast.. We checked out and drove 4 1/2 hours home. When I unpacked my bags immediately upon arriving home I realized my makeup bag was not there. I called the hotel to tell them. The gentleman looked and said he could not find it. I called the next morning... More