We had a premonition at check-in when the man behind the counter -- a morbidly obese unfriendly slob with multiple tattoos including a green shamrock behind one ear acted as if we were imposing on him. The entire 1st floor was filled with an overpowering smell of chlorine from the indoor pool. There was a constant shrieking of rowdy kids... More

We have stayed at a couple of places in Ruidoso, over the years. While not up to the Standards of hotels we stay at in major tourist destinations, the Ramada is generally clean and well-maintained. The breakfast is simple and the coffee, while plentiful is just "ok". However, the staff really works hard to make sure we have a good... More

This hotel is not maintained well. Our kids swam in the pool and then sat in the hot tub. The bubbles in the hot tub were brown, so we told our kids to get out. The hallways were freezing cold and the manager on duty told us that was the owner's way of saving money. The first room we were... More

At one time it could have been a nice hotel but the owner does not maintain the hotel. Free breakfast was lacking, coffee tasted like water, hallways were freezing. Ceilings were crumbling and poorly patched. Bathtub and sink wouldn't drain. Beds were hard. Newspapers out of date. Ice on the sidewalk was treacherous. Owner was rude. Will never stay here... More

Went online to check availability and rates, came up showing room available and the rate was $69.99, called the 800-number. They found the site at tripadvisor.com but according to the operator the room would now be at a rate of $130. + tax for one night to which I replied that the $130. a night rate was not acceptable as... More

This hotel was in a very convenient location since it was on the main highway and close to The Downs and car show. It was very clean, and the people were extremely nice and very helpful. I enjoyed my swim in the pool that was clean with tables and chairs around it. We took advantage of their free breakfast but... More

We stayed here Valentines weekend and nothing worked in the room. There was no heat in room. I asked the manager to adjust the room since we froze all night and I am still waiting to here from him. I have already left him 5 messages and he will not respond. I gues I paid for a room that was... More

Rooms were dirty..housekeeping was poor. The owner/manager was rude and making false accusation. He was making loud comments in the hallways!

We traveled to Ruidoso for my son's wedding with his aunt, his 88 year old grandmother in a wheelchair, and 98 year old great-grandmother who uses a walker. We reserved two handicapped rooms through hotels.com because it was the phone number that came up on an internet search. The week of the trip I called direct to the Ramada to... More