We stayed in the Timeshare units. The units are great except the soft goods, ie, chairs/couch/spreads need to be updated.
The amount of entertainment for children and adults is unsurpassed, from turtle racing to go carts we never stopped.
The restaurants were excellent and a good value. All the staff we encountered were knowledgeable and very friendly.
I would recommend...
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I just hosted my 3rd Zumba® Fitness weekend @ the Villa. Once again our event was a success and of course I couldn't of done it without their wonderful staff. Room was clean, food was delicious. Plenty of fun activities to keep the whole family busy. Looking forward to hosting our 4th Zumba® Fitness weekend this fall!
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Reviewed 21 November 2011
Thank you so much for your review! We love the fact you enjoy hosting this event at our resort!
We are so happy you are able to host a wonderful weekend that focuses on wellness at our resort. We have received so many positive comments regarding your weekend and our guests cannot wait to do it all over again!
Once...
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I just stayed at the Villa Roma for zumba weekend, I surprised on the attitudes with the front desk if you ask them for help they gave you an attitude like you were bothering them. The food from the cafe was not good it tasted like they never cleaned the kitchen. We ate the main dining room & was much...
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We would like to thank you for taking the time and sharing your review.
We would first off like to apologize for your meal in the cafe. We always want our guests to enjoy their meal. We would like to take the time and assure you that our kitchens are clean and that we have a dedicated cleaning crew for...
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Villa Roma is a large resort in the Catskills, NY but close to the border of PA. The resort is composed of a hotel, timeshares, and privately owned condos. Their timeshares are mainly in 2 story buildings with about 8 units per building. They also have timeshare rooms in the hotel. We had a 1 bedroom unit in building 3....
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Thank you for taking the time and writing such an extensive review of our resort. We appreciate all of the comments!
We are happy that you were satisfied with your unit size. We recently updated the appliances in your building as you have noted in your review. You are correct in stating the room itself has not been updated. Traditionally,...
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We had several rooms for a large family event. The carpets were filthy with dried food and other mysterious substances ground into them. Toilets had still wet urin on the seats. One room had poop streaking the top of the seat. Two of the rooms smelled terrible. Their solution was febreze. Still smelled terrible after that. Housekeeping stacked all of...
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We appreciate you taking the time to share your concerns with our resort.
We regret to hear the issues you experienced with your rooms. We have brought it to the attention of the Executive Housekeeper to investigate the matter further.
We can assure you that our septic systems are up to code and work. We have a company that services...
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While at the Villa Roma I ate in the dinning room every night and I have to compliment my waiter Derwin and our bus girl Brittany who made our experience wonderful! If anyone has a chance to go there you should ask for them as your servers!
Ronnie, Theresa and Jen!
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Thank you for your kind comments! Our dining room staff takes great pride in serving their guests and ensuring that their meals are enjoyable. We are so happy to hear that you had such a great experience and look forward to your return visit real soon. Thank you for choosing Villa Roma Resort!
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The food was plentyful and for the most part good and well presented. The baked goods were all very good from the welcoming scones to the Italian pastries at the last night. One exception - the bread pudding! The service in the dining room could have used one more waitress and the clanging of the dishes being thrown into the...
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We would like to thank you for taking the time and sharing your comments on your recent stay at our resort.
We apologize that your first night of dining was not as expected but happy to hear it was corrected on the second night. Our single serve coffee machines are an economical and efficient way to provide that first morning...
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At best a 3 stars. Mediocre everything. Room, common areas, food. Lobby, pool, stores are all old and not very stylish. Room had old TV, had to call for a coffee maker. Products were no name, mediocre quality.
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Thank you for taking the time and giving us the oppurtunity to address your comments.
Our entire hotel is on a cycled renovation process. Every year, we take a certain amount of rooms and common areas and re-furnish, carpet and upgrade. We have recently upgraded and renovated rooms in our Futura Wing of the resort, our indoor pool and did...
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We have been to the Villa Roma many times it is a 5 star resort, the ground are great very clean the food is good great selection many things at the resort . Full activities staff if always available and willing to help.We go every year sometimes two or three times. We like it so much we have a time...
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Thank you for your comments. We are very happy to hear you enjoyed your stay at our resort. Thank you for noting our many activities. We do our best to make sure there are activities and something to do for all ages. We are consistently changing and expanding our activity and camp programs.
We also appreciate you taking the time...
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I spent the middle of March at the Villa Roma with my family. We have family in the area and were visiting from Virginia. We were in luck with unseasonably warm weather in the area. My husband was able to play golf IN MARCH!!!!!!!!! We took the meal plan and were delighted with our servers Craig & Jose. They were...
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Reviewed 26 April 2010
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