Upon arrival the front desk staff was accommodating and friendly. The room was clean but a bit tired, but in keeping with the rate I paid. The bed was comfortable and linens of good quality, and clean. The air conditioner/heating unit was noisy and a bit musty smelling when operated. The A/C unit required running due to the noise from... More

We stayed here for one night while visiting colleges. Good location, easy to find. We were sorry we didn't bring bathing suits as the indoor pool looked lovely. Room was comfortable and clean, with coffee pot, fridge and microwave - nice amenities for families traveling to colleges. Upon our late check-in, we were offered cookies at the front desk --... More

We stay at this hotel when visiting our daughter at St Lawrence University. The staff is always friendly and welcoming - from the front desk, to the restaurant to the housekeepers. We use the restaurant frequently for both breakfast and dinner, the food is very good and in keeping with the rest of our experience - very friendly. Each room... More

Very warm, friendly staff. Arrived quite late and left quite early so we didn't have a chance to see anything but our room and the stairs & hallways and doors leading to it. It seemed dark, damp and smelly and overpriced. Sorry to say because you all were so nice, but that is my opinion. Also, the toilet was very... More

Rooms and common areas are in need of an update. There is an odd odor that permeates the property, much like that of an assisted living residence. My room was inundated with ants in the morning. That said, it was not worth the 160.00 price tag. Check out and went down the road the following night, much better. More

I have traveled here for four years since my daughter attended St. Lawrence University. For me it is all about the people. Wonderfully staffed both in the hotel and the restaurants. From the very first they have been warm and most accommodating. Excellent facility to do business in and around . Wonderful atmosphere for enjoying family and friends. For us... More

This is the third year we have gone to Best Western for a Christmas Party. While the food on the buffet was so-so everything else was terrific. The rooms are comfortable and quiet. The pillows are amazing. The check-in and check-out were speedy and friendly. We had breakfast in the morning and it was very good with good service. It... More

I traveled to Canton for business to be conducted at the Best Western Plus University Inn and after my last stay at a Best Western, I was apprehensive. This Best Western was excellent. Rooms were very clean, the hotel had great curb appeal, carpet appeared to be relatively new, furniture was in good shape, and...and the staff were extremely helpful.... More

Tired old hotel. Needs serious updating to the rooms, and linens at the least. If you put the desk chair at the desk, you can't walk by the bed. You have to open a lot of doors to get anywhere. Pain with luggage. Good fitness room - surprising. VERY overpriced for what it was. Microwave in the room had a... More