I am sorry to hear that you found my manner rude. I did try to explain the policy of our hotel with courtesy as the happiness of our guests is incredibly important to me. When we spoke, I explained to you that we, and all hotels in this area, do charge for extended parking. I also explained to you that... More

I express deep regret concerning the circumstances that surrounded your trip. Concerning the telephones, a programming problem occurred at the end of our provider that took some time to fix. Unfortunately, I was not contacted that day to provide a solution for my team, and they acted based on their own solution. I cannot say that this was the best... More

That guests like you have had such experiences at our hotel is truly unacceptable. I have emphasized to my team over and again that the small details weigh heavy in a guest's perception. It is usual for the fruit to be removed by second shift so that older pieces may be dispatched, and the remaining fruit be properly stored to... More

I am happy to read that you will continue to stay with us! It means that my staff is doing their part to create the best possible experience for our guests. Our convenience to the airport draws all manner of travelers, and it is up to my staff to make sure they keep coming back. We look forward to your... More

Wake up calls have been a cause for ruckus lately, and we are still trying to understand the root of the problem. There has never been such a problem as this late rash, and I have been resetting the alarm in our maintenance room with what seems to be success. The night staff reports that they do set the alarms,... More

We do appreciate the recipe! Haha. I am happy that you enjoyed your stay at our hotel and that breakfast pleased you because we have been hard at work improving it. I am happy to report, as I have in several other comments, that we will be renovating this hotel. The owner wishes to extend the breakfast room so perhaps... More

It is always great to read great reviews about our hotel! It is true that we are not the shiniest hotel, but we always strive to make your stay great by meeting the Best Western standard. Over the coming year, you should expect to see some updating to the lobby and our rooms so that our building can match the... More

Our early breakfast is always an eye popper for guests. This hotel may lack frills, but its simplicity helps to make us great! With a competitive rate for the park sleep fly packages and an awesome staff, we want our guests to appreciate a low cost hotel before their trips, and a safe location to keep their vehicles during their... More

Our location so near to the airport comes with the good and the bad. Late flights can drive a guest to pulling our super comfy pillows over their heads! Rooms located on the first and second floor can be recommended for those light sleepers. On the other hand, you can snuggle into our cozy beds til the last minute for... More