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All 17 Cheektowaga hotels

BEST WESTERN PLUS Galleria Inn & Suites

2.5 of 5
601 Dingens Street, Cheektowaga, NY 14206
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Ranked #13 of 17 hotels in Cheektowaga
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152 reviews from our community

    Trip type
Traveller rating
    14
    62
    43
    19
    14
Date Rating
Toronto, Canada
Top Contributor
60 reviews 60 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 6 June 2013

We choose this Hotel for it's 'Hot Tub' and a special getaway. When we arrived we were told the Hot Tub was 'Out of Service'. Checking on the reviews, it looks like it has been out since February! This was one of the main reasons we choose this hotel. What a let down! Breakfast was very nice. A Hot Buffet... More

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jk-jessk, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review
9 June 2013

Thank you for taking the time to complete a survey about your stay with us. Our hot tub has been repaired and running for sometime now. I apologize work was not completed before your stay in April. As for the points to your Rewards card, we do not award points on reservations made through Expedia, Booking, Priceline, or other online... More

California
1 review
4 of 5 stars Reviewed 3 June 2013

If you are visiting Niagara Falls, book this Hotel and do yourself a favour. We booked a non smoking room at $100/per night (breakfast included) and were totally satisfied with the deal. Situated approximately half hour from Niagara Falls (by car), this Hotel has a much better decor and pricing than all those situated at the Falls. Construction may not... More

Was this review helpful? Yes
jk-jessk, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review
5 June 2013

We are so glad you enjoyed your stay! Thank you for taking the time to let us know. We look forward to your next visit. Elizabeth Anthony, General Manager More

Glasgow, Scotland, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 29 May 2013

The hotel was amazing. On one of the main roads in Cheektowaga, so you couldn't miss it. When we got there, the lady on reception was warm and welcoming, and gave us a lot of handy tips since we were completely new to the area. The suite we booked was nice and warm, very clean, and the maid service was... More

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jk-jessk, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review
30 May 2013

Thank you for taking the time to complete a survey for us. We are so pleased you enjoyed your stay. Good news! The hot tub has been repaired and has been up and running! We look forward to your next visit. Elizabeth Anthony, General Manager More

Melbourne, Australia
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 19 May 2013 via mobile

We took a road trip to Niagara Falls and due to every hotel being booked out we booked our stay in Buffalo. The hotel was nice, clean, the rooms are spacious, the beds are big and the hotel has clearly undergone a refurb. The only downside is that the walls are paper thin and I could hear the people talking... More

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jk-jessk, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review
20 May 2013

Thank you for taking the time to complete a survey about your stay with us. I apologize about the noise, we are talking about ways to minimize this. I do hope you consider staying with us again the next time you are in the Buffalo, New York, area. Sincerely, Elizabeth Anthony, General Manager More

stratford
1 review
4 of 5 stars Reviewed 14 May 2013

My second visit to this hotel, staff are very friendly and helpful. Good value for the price. Updated rooms and amenities. Easy to find off of the highway, lots of parking. If you are going shopping at the walden galleria mall, this best western is a great option!

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jk-jessk, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review
20 May 2013

We are so happy you enjoyed your stay with us. I will share you comments with the staff as it means so much to them when they hear from a guest. Thank you for taking the time to let us know. We look forward to your next visit.--Elizabeth Anthony, General Manager More

Newark, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 9 May 2013

Needed a place near downtown. About 5 minutes- off and on the I-90 is very easy and quick. The rooms were clean and a bit upscale. Nice bedding, but a stiff mattress. Direct TV with HBO, all but the local channels were grainy. The breakfast was fine, scrambled eggs, sausage, toast, instant oatmeal, apples/bananas, juice and coffee. The waffle iron... More

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jk-jessk, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review
13 May 2013

Thank you for taking the time to let us know about your stay. I apologize about the waffle iron and will look into this. The waffle iron should be available for the entire breakfast from 630am to 930am. We are waiting for parts to improve the television reception. I hope you find us improved on your next visit! Elizabeth Anthony,... More

Toronto
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 8 May 2013

We decided to stay at this hotel for a girls shopping spree, we booked through expedia and got the hotel for 115. This hotel included parking ,free internet, breakfast and was close to the mall and not to far from the outlets would def stay again

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jk-jessk, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review
9 May 2013

We are pleased you enjoyed your stay! When you return to this area for shopping, there is a Kohl's within twenty minutes from here that is popular. The staff can also help you plan your trip and print mapquest directions from the hotel, to each stop you want, and back to the hotel. We look forward to your next visit.... More

Sudbury, Canada
Top Contributor
91 reviews 91 reviews
34 hotel reviews
Reviews in 36 cities Reviews in 36 cities
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed 7 May 2013 via mobile

We booked this hotel being mislead by the booking site that this place is near airport but it is at least ten minutes away by car. Otherwise, staff is very friendly and helpful. Room is very small and very old... Substandard quality bed and decor.... Breakfast free but not available til 630am-- not good if you leave before then! And... More

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jk-jessk, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review
9 May 2013

Thank you for letting me know about your stay. I apologize for the inconveniences caused you. In the future, should you need to be nearer the airport, there is a Best Western Inn at the Airport which is just down the street from the Buffalo International Airport. They do put breakfast out earlier due to early flights and also offer... More

Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 7 May 2013

The room was very clean and comfortable. Extra blankets and pillows were brought up to our room quickly. There was a small stain on one of the bed sheets but nothing worth complaining over. The staff at the front desk was helpful and went out of their way to help us out (i.e. bringing the luggage cart to the elevator... More

Was this review helpful? Yes
jk-jessk, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review
9 May 2013

Thank you for completing a survey about your experience. We are pleased you enjoyed your stay. Thank you for letting me know about breakfast. I have reviewed timing of the food with the Pantry Staff. I have also addressed the linen with Housekeeping. I hope you stay with us again in the future so we may have a chance to... More

Pickering, Canada
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 30 April 2013

Spent a night at the above hotel in Buffalo a week ago . Generally very clean , breakfast area good and complementary breakfast was reasonable . However, the room was small just like a motel and dated - needs refurbishing. Also maintenance of the hotel ie toilets etc lacking

Was this review helpful? Yes
jk-jessk, General Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review
7 May 2013

I apologize for any inconvenience caused during your stay and have shared your concerns with our Maintencance Department. I hope you try us again in the future to give us a chance to show how we've improved. Thank you for taking the time to let me know. Elizabeth Anthony, General Manager More

 
 
BEST WESTERN PLUS Galleria Inn & Suites
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Additional Information about BEST WESTERN PLUS Galleria Inn & Suites

Also Known As:
Best Western Plus Galleria Hotel
Best Western Plus Galleria Hotel Cheektowaga
Best Western Plus Galleria Inn And Suites
Holiday Inn Express Cheektowaga
Holiday Inn Cheektowaga
Cheektowaga Holiday Inn
Address: 601 Dingens Street, Cheektowaga, NY 14206
Phone Number:
Region: United States > New York > Cheektowaga
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 17 hotels in Cheektowaga
Price range (per night): S$129 - 208
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Updated in Spring 2011. Just seven minutes to the Galleria Mall and centrally located between three major malls (only 15 minutes away). Plus only five minutes to downtown Buffalo and The First Niagara Center. Restaurant and bar located next door. Swimming pool is seasonal; open May 30, 2013 to Labor Day. No charge for parking; bus parking available. ... more   less 
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