Stayed here multiple times during 2011...Excellent location - close to big mall and several dining options (Olive garden, chili's...) - very comfortable beds, spacious rooms, indoor/outdoor pool that is connected (and water is usually very warm)...nice fitness area, ample free parking, surrounded by forest...Staff is exceptional - went out of their way to deliver toiletries to our room....All round amazing. More

The lobby is bright and well-appointed. It felt a little small on busy days. The restaurant was good and the bar/lounge was centrally located. The room was nicely sized, but worn. The carpet in our room was buckled in several places. Plenty of outlets and free and easy-to-access wifi. Nice baths with lots of marble or granite. The breakfast buffet... More

We stayed at the woodcliff for my husbands 40th birthday. Our room was not ready for us. They forgot our champagne and strawberries (even though I confirmed it 3 times) Our jacuzzi did not work. The room was just ok. I purchased a $325 dollar suite. Between waiting for the champagne and strawberries to finally arrive, (which I had to... More

My daughter and I wanted to celebrate our March birthdays with a spa treat. The Woodcliff Inn offered a wonderful winter special for a room and spa service. We were initially given a room which was directly over a ballroom where a band was playing. We requested a room change which was promptly honored. The room was attractive and included... More

Our reservations were not honored after we had traveled three hundred fifty miles. "Housekeeping issues" kept us from having the two rooms we requested and we had to settle for something else. One of the rooms we wound up with was right outside the elevator lobby on the fourth floor. There is no carpeting on the tile floors in the... More

I travel extensively for business. Good customer service and a warm environment is always important due to the sacrifices I make to be away. The Woodcliff Hotel and Spa has never let me down. The staff are always friendly, and the rooms are beautifully appointed, especially with the spectacular view they all have! This would make a fabulous hotel for... More

My son and I stayed at the Woodcliff to attend an event over in Webster. The hotel, staff, food, facilities were all superb. I especially appreciated the quality of the food and the comfort of our room. More

This is our second trip to the Woodcliff. We went in the fall with another couple and had such a great time, we returned with them and another couple. From the Valet to the Front Desk Staff, there was a friendly smile and willingness to accommodate our needs. Our package included a voucher toward dinner, which was absolutely delicious, as... More

Huge, comfortable rooms, excellent restaurant (a rarity in hotels) if a bit pricey. You'll need a car; also, the "free" shuttle to the airport ends at 11PM, and it's a $60+ cab ride. Just sayin. They failed to wake me for my flight at 330 AM, and I missed it; the very pleasant surprise was their full reimbursement of my... More