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Garden Inn & Suites, Jamaica, New York Reviews

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All 22 Jamaica hotels

Garden Inn & Suites

2.0 of 5
151-20 Baisley Boulevard, Jamaica, NY 11434
Hotel amenities
Garden Inn & Suites
18 traveller photos
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36%
Ranked #21 of 22 hotels in Jamaica
3.0 of 5 stars 50 Reviews
Most recent review
“Better than expected...”
4 of 5 stars Reviewed 13 June 2013
CSanlbmmc Long Beach, California
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50 reviews from our community

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Date Rating
Long Beach, California
1 review
“Better than expected...”
4 of 5 stars Reviewed 13 June 2013 NEW

I had the worse nightmare of my travel time; missed our flight in a strange place. Was very stressed booking for a return home and a need of place to stay overnight. Met. Ms.Tianna W. who became our angel at that time. Arranged our reservation at this hotel and transport to and back JFK airport. Though a bit pricey ($170... More

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GardenInnManagement, Front Office Manager at Garden Inn & Suites, responded to this review
14 June 2013

Dear Valued Guest, On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of appreciation. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why... More

Los Angeles
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Meh”
2 of 5 stars Reviewed 25 May 2013

I stayed here overnight because I had an early morning flight and did not want to chance the traffic coming out of Manhattan. If you stay in your room the entire time it is okay at best. Room was clean but the TV did not work--even after switching out the remote twice. Nothing to eat on the premises, but you... More

Was this review helpful? Yes 1
GardenInnManagement, Front Office Manager at Garden Inn & Suites, responded to this review
27 May 2013

Dear Valued Guest, I'm concerned about the inconvenience with the Wi-Fi experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide... More

Orlando, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
“If you looking for great customer service RUN !!!!!”
3 of 5 stars Reviewed 20 May 2013

Well I booked this hotel off the reviews of the property but wished there was more reviews about the service.I asked the front desk for a rollaway bed and was told no problem they had plenty but to make sure I wanted to pay up front but was assured they had plenty.Soooo after returning from a night out with my... More

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GardenInnManagement, Front Office Manager at Garden Inn & Suites, responded to this review
27 May 2013

Dear Valued Guest, I'm concerned about the inconvenience you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service... More

2 reviews
1 helpful vote 1 helpful vote
“Great”
4 of 5 stars Reviewed 5 May 2013 via mobile

Better then I expected clean hotel nice built bed is comfortable rooms a little small but ok, need to ungraded tv it kept making noise. Got a good sleep staff was nice when u ask them for something but they really don't tell you much about the hotel. Or ask u about your stay.

Was this review helpful? Yes 1
GardenInnManagement, Front Office Manager at Garden Inn & Suites, responded to this review
10 May 2013

Dear Valued Guest, On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of appreciation however, we are saddened to hear that you had an issue with your television during your stay and we do apologize for any inconvenience this may have caused. We are currently renovating our... More

Bizkaia
Top Contributor
67 reviews 67 reviews
28 hotel reviews
Reviews in 35 cities Reviews in 35 cities
31 helpful votes 31 helpful votes
“good hotel near JFK”
3 of 5 stars Reviewed 21 April 2013

I must confess that my first impression was bad, but was clean and good connected to the JFK. We missed a connection a Delta gave us a free stay at this hotel. Wifi was for free and we got to Manhattan vía the shuttle, airtrain and the metro easily. Rooms near the highway are noisy.

Was this review helpful? Yes 1
GardenInnManagement, Front Office Manager at Garden Inn & Suites, responded to this review
24 April 2013

Dear Valued Guest, On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of appreciation. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why... More

Richmond, Virginia
1 review
5 helpful votes 5 helpful votes
“Bed Bugs!”
1 of 5 stars Reviewed 10 April 2013

I stayed here for one night and was bitten six times by bed bugs!!! Do not stay in room 410. I am now afraid that some of the bed bugs might have gotten on my luggage. What a nightmare! I threw out my luggage and have washed and rewashed every article of clothing that I had in my luggage. Choose... More

Was this review helpful? Yes 5
GardenInnManagement, Front Office Manager at Garden Inn & Suites, responded to this review
15 April 2013

Dear Valued Guest, It is unfortunate that you encountered the international issue of bed bugs. As soon as we became aware of your complaint the management team of four, who are thoroughly trained on the issue inspected the room. As you know when you travel locally, nationally, and internationally you can get bed bugs from buses, airplanes, public places, and... More

Lake Mary, Florida
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Small and dark”
2 of 5 stars Reviewed 8 April 2013

I stayed here for two nights in 12/12. The hotel has nothing but street parking in a residential area, so spaces near the hotel are very scarce. Breakfast was free, but just average, with coffee served in small, styrofoam cuos with no lids. There are no smoking rooms, so smokers are forced ouside in summer and winter. The rooms were... More

Was this review helpful? Yes 1
GardenInnManagement, Front Office Manager at Garden Inn & Suites, responded to this review
10 April 2013

Dear Valued Guest, We are sorry that our hotel was not to your liking. I'm writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of... More

Saint Petersburg, Russia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Fine for one night stay”
3 of 5 stars Reviewed 3 April 2013

I needed place for 18 hours on my way back home, and this was about the cheapest hotel available near the airport. In that regards, it was perfect. The shuttles were convenient and cost effective. The room was clean, the staff fine, etc. The neighborhood is more residential and there's nothing around. All things considered, it suit my needs. NY... More

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GardenInnManagement, Front Office Manager at Garden Inn & Suites, responded to this review
5 April 2013

Dear Ms./Mrs. Rodgers, On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of appreciation. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why... More

Thessaloniki, Greece
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“this hotel needs serious renovation”
2 of 5 stars Reviewed 1 April 2013

I have booked this hotel mainly for its proximity to the airport and the free shuttle from JFK. It was also good priced. However, I was really shocked with the state of the hotel. Its been a while since it was renovated. The room doors are in an awful state, definitely need change. The reception staff was friendly though and... More

Was this review helpful? Yes 1
GardenInnManagement, Front Office Manager at Garden Inn & Suites, responded to this review
3 April 2013

Dear Valued Guest, We are sorry that our hotel was not to your liking. I'm writing to thank you for taking the time to bring this matter to my attention. We would also like to inform you that our property has been here since 1967 and we recently went through a full renovation as of 2010. The renovation was completed... More

Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“Do Not Confuse with Hilton Garden Inn”
3 of 5 stars Reviewed 30 March 2013

I booked this hotel thinking it was a Hilton Garden Inn. It is definitely not! The hotel looks like it was designed for weddings - a glitzy foyer and nice patio area. However the rooms were very standard. The complimentary breakfast was just okay. Free shuttle from JFK was quick and convenient.

Was this review helpful? Yes
GardenInnManagement, Front Office Manager at Garden Inn & Suites, responded to this review
3 April 2013

Dear Valued Guest, On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of appreciation. We never present ourselves as a Hilton property therefore, we apologize for any confusion the Hilton Garden Inn may have caused you. Given the very nature of the hotel business, the hours are... More

 
 
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Garden Inn & Suites
3.0 of 5 stars 50 reviews
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Additional Information about Garden Inn & Suites

Also Known As:
Crowne Plaza Jfk Airport
Crowne Plaza Jamaica
Garden Inn & Suites Jamaica, New York
Address: 151-20 Baisley Boulevard, Jamaica, NY 11434
Region: United States > New York > Jamaica
Amenities:
Bar/Lounge Fitness Centre Free Breakfast Free High-Speed Internet Pets Allowed Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #21 of 22 hotels in Jamaica
Price range (per night): S$130 - 209
Hotel Class:2 star (2*)
Reservation Options:
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Garden Inn & Suites
151-20 Baisley Boulevard
Jamaica, NY 11434
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