I work for the airlines and am frequently in and out of this hotel on a pretty regular basis. The beds are comfortable and the front desk is very accomodating. ( with a couple exceptions), but someone will usually step in to help. Very convient to the airport. Been staying there for about a year. Never used the pool or... More

Had an overnight connector, so put a bid through priceline when I landed at JFK. Selected the top star rating available, and assumed I was bidding on a decent hotel. The staff were certainly doing their best, they were quite friendly. The place is just old and dirty though. As a traveller passing through, no Wi-Fi internet is pretty much... More

Had just arrived from ORD and waited in the cold and rain for over 45 minutes for the shuttle to pick us up. Front desk staff were rude in telling us when the shuttle would arrive; "5 minutes away!" It took another 20 minutes. The lobby was dirty were the corridors; the carpets just generally filthy. The food in the... More

Just checked in. Front Desk staff were pleasant and helpful enough, however the bell captain is quite rude. First impression as a visitor - really reluctant to even ask one question or getting suggestions. Very disappointing.

We were part of a grouo that was forced to stay back due to flight technical issues but must say that though the staff must be overwhelmed with loads of angry guests due to issues like these they were calm and collective. There were irate guests in the lobby but manager presence and security were at hand to keep everyone... More

First impressions are important and my first impression of this hotel was not good. The parking lot was a complete jumble of cars in the front- which- OK it's JFK and space is tight. What I found completely disconcerting was a hotel employee that ran up to my car as I was driving into the property and yelled at me... More

We took the $309 room deal that gave us parking for 8 days plus a room for a night. The room was fine, but the hotel restaurant was unbelievably backed up. Seemed like there was a cancelled flight and everyone converged on the place at the same time. Still, they should be ready for that kind of thing given that... More

So we checked in to the hotel. Front desk agent was very nice as well as the male front desk agent. We went to room 1236. Room was ok but the a/c didn't blow cold air and the fan made a lot of noise. Not a problem. When back downstairs and told the female front desk agent. She was nice... More

Pleasantly suprised by the helpfulness of the staff and the quality of the food.