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Doubletree Hotel JFK Airport, Jamaica, New York Reviews

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Doubletree Hotel JFK Airport

3.5 of 5
135-30 140th Street, Jamaica, NY 11436 (Formerly Radisson Hotel JFK Airport)
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Doubletree Hotel JFK Airport
61 traveller photos
Ranked #18 of 22 hotels in Jamaica
2.5 of 5 stars 363 Reviews
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363 reviews from our community

Traveller rating
    52
    54
    71
    83
    103
See reviews for
Families
64
 
Couples
77
 
Solo
78
 
Business
122
 
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Date Rating
Vancouver, Canada
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
4 helpful votes 4 helpful votes
“Pleasantly surprised.”
3 of 5 stars Reviewed 24 May 2013 NEW

I read all the poor reviews but still booked here for 1 night. The hotel was efficient, polite and clean. All my requests were met including the need for a quiet room The shuttle from JFK only runs from federal circle (take note) but drops you at your terminal. The restaurant is basic good food from the menu. Check in... More

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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Paying for storage for your luggage when you stay in the hotel !!!”
1 of 5 stars Reviewed 19 May 2013 NEW

Business colleague and I arrived 06:00 in New York after a 16.5 hour flight from Johannesburg, South Africa. We arrived at the hotel at 09:00. There were no rooms available which is understandable. We asked if we could leave our luggage in one of the rooms. The answer was a flat NO. We have to pay $12 for the hotel... More

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Denis Z, Manager at Doubletree Hotel JFK Airport, responded to this review
22 May 2013

Dear Valued guest Thank you for taking the time to review and share your comments regarding your stay. Your comments though disturbing will be addressed with all sincerity. We do see a high volume of traffic being a busy airport hotel but that does not take away from us making sure guests like you feel at home ,even if you... More

Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Awful hotel - worst for many years. Try the Hampton Inn. Much better.”
1 of 5 stars Reviewed 19 May 2013 NEW

We arrived late at night at jfk. Bus was full so we had to wait. Room keys didn't work and there were no towels. Apparently the same was experienced throughout the hotel. No reason given other than they had a shortage of towels. The room was small and very noisy. A domestic dispute happened next door and the windows were... More

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Denis Z, Manager at Doubletree Hotel JFK Airport, responded to this review
22 May 2013

Dear Valued Guest, Thank you for taking the time to write a review about your recent stay at our hotel.We appreciate your feedback and we are very sorry you were unhappy with the hotel service.Your feedback is incredibly important to us and we are taking your comments into consideration as we work to improve our on-property experience.We hope to have... More

Dubai
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
32 helpful votes 32 helpful votes
“Hard working pleasant staff, grim food”
3 of 5 stars Reviewed 19 May 2013 NEW

Ok not a typical stay we were sent here by the airline when our flight was cancelled, so not a great start. Despite being overbooked the staff did their best to get us all in and laid on refreshments for those waiting. They were taking a fair bit of abuse but managed to be pleasant and polite throughout, well done.... More

Was this review helpful? Yes
Denis Z, Manager at Doubletree Hotel JFK Airport, responded to this review
22 May 2013

Dear Valued Guest, Thank you for choosing to stay with us on your recent trip to New York. We appreciate your kind words on our location and amenities. It is a pleasure to hear that you had a great experience with our staff and with our hotel as a whole. We will be sure to work on finding better solution... More

1 review
3 helpful votes 3 helpful votes
“Worst service ina Hilton Hotel ever!”
1 of 5 stars Reviewed 11 May 2013

First we had to wait more than one hourfor the shuttle bus from airport even we called a few times. The driver does not help with the lugage and he said that was not his job. When going back to the airport he ask to move the lugage to another area and again declined to help. The food was crap!... More

Was this review helpful? Yes 3
Savio M, Manager at Doubletree Hotel JFK Airport, responded to this review
12 May 2013

Dear Valued Guest, Please accept our sincere apologies for the frustration and disappointment our lack of delay by the shuttle bus and the Driver has caused you. On the transportation front our courtesy shuttle runs on the top and bottom of the hour and we have our Director of transportation address this with his team. Rest assured your feedback has... More

Boston, United States
1 review
2 helpful votes 2 helpful votes
“Worthy of a 5 star rating.”
5 of 5 stars Reviewed 23 April 2013

Can't get a better bargain at JFK airport. Staff were friendly courteous and efficient. The shuttle to the the airport was on time. When we returned from our trip, we called the hotel and the shuttle was there in 5 minutes to pick us up.

Was this review helpful? Yes 2

Review collected in partnership with DoubleTree by Hilton

Savio M, Manager at Doubletree Hotel JFK Airport, responded to this review
28 April 2013

Dear Valued Guest, Thank you so much for the stellar review. We are thrilled to read that you had a pleasant stay while with us. It is a pleasure to hear that you had a great experience with our staff & the Shuttle service. We look forward to welcoming you back very soon. Yours in Hospitality, More

Vestavia Hills, Alabama
1 review
1 helpful vote 1 helpful vote
“Good Airport hotel”
5 of 5 stars Reviewed 22 April 2013

Had a great stay. I have stayed here before and didnot have good experience. It looks like lot of effort and $ have been put and Hotel looks better and service improved. Shuttle to Airport was great and desk pepole were very professional,

Was this review helpful? Yes 1
Savio M, Manager at Doubletree Hotel JFK Airport, responded to this review
28 April 2013

Dear Valued Guest, Thank you so much for the wonderfully detailed review. We are sure every future guest reading this will find it very helpful. It is a great pleasure to hear that you had a great experience with our staff and with our hotel as a whole. We are so thrilled that you had such a successful stay with... More

Ridgefield, United States
1 review
1 helpful vote 1 helpful vote
“Oh my god!!”
1 of 5 stars Reviewed 21 April 2013

My 12 year old daughter had food poisoning for two days after having a hamburger at this hotel. The valet service for park and fly was awful, not helpful, no luggage handling, watched me struggle to get the bags out of my car. Unbelievable! Dark and miserable lobby environment.

Was this review helpful? Yes 1

Review collected in partnership with DoubleTree by Hilton

Savio M, Manager at Doubletree Hotel JFK Airport, responded to this review
28 April 2013

Dear Valued Guest, Please accept our sincere apologies for the frustration and disappointment our lack of food in our Restaurant. We will be sure to address the issues with the Valet service and hope you will consider giving us a second chance to show you the quality and value of a stay in our hotel if you return in the... More

rhode island
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Park and Fly and Dine”
4 of 5 stars Reviewed 21 April 2013

Great value for the money, to be able to park for a week, sleep in a clean and well-furnished room, catch the free shuttle, and do so with minimal hassle. Because we had a morning flight, we opted to do the 3 hour drive from our home to JFK, rather than leave in the wee hours. Leaving the car at... More

Was this review helpful? Yes

Review collected in partnership with DoubleTree by Hilton

Savio M, Manager at Doubletree Hotel JFK Airport, responded to this review
28 April 2013

Dear Valued Guest, We appreciate your review of your recent experience at our hotel. We are so happy that you were pleased with the "Park & Fly package and the well-furnished clean room. We understand that you were disappointed with our Dining room. Your review provides feedback that our hotel team needs to re-evaluate guest needs and better meet guest... More

Seattle, United States
1 review
“Nice hotel, but pricey”
4 of 5 stars Reviewed 18 April 2013

We missed our flight and needed a place to stay until we could get on the next plane the following day. The shuttle service was convienent and they let us check out late since our plane was not scheduled to leave until the afternoon. My only complaint is that for what we paid the little problems should not have been... More

Was this review helpful? Yes

Review collected in partnership with DoubleTree by Hilton

Savio M, Manager at Doubletree Hotel JFK Airport, responded to this review
19 April 2013

Dear Valued Guest, Thank you for taking the time to write a review about your recent stay at our hotel. We are glad to know the Shuttle service was very convenient to you. We appreciate your feedback and we're very sorry you were unhappy with your guest room. Your feedback is incredibly important to us and we are taking your... More

Holiday Inn Express At JFK
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Additional Information about Doubletree Hotel JFK Airport

Also Known As:
Doubletree Jfk Airport
Doubletree New York City
Jamaica Doubletree
Doubletree Hotel JFK Airport Jamaica, New York
Address: 135-30 140th Street, Jamaica, NY 11436 (Formerly Radisson Hotel JFK Airport)
Phone Number:
Region: United States > New York > Jamaica
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #18 of 22 hotels in Jamaica
Price range (per night): S$235 - 322
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Doubletree Hotel JFK Airport
135-30 140th Street
Jamaica, NY 11436
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