Had a couple of email exchanges with the manager before our stay....who was very helpful. Bus goes from air train area which is no hassle as it's free. Check in was smooth and quick and the staff gave us various menus for food delivery. Rooms although small where clean and fine 2 adults 2 kids. Had to leave before 6am... More

My partner and I stayed at the hotel for one night, on the 26th Dec 2011, after flying from Europe to JFK, and with a flight from JFK to Detroit the next day. In summary, it was a very pleasant stay. Getting to the hotel was easy. The room was clean, spacious and well furnished. Service was easy and efficient.... More

I stayed here both directions through NY. The airport shuttle service was wonderful and comes to the Air Train about every 20-25 minutes for pick up. It leaves the hotel on the hour to go back to the airport or the Air Train. Both stays, my room was clean and comfortable. Surprising quiet even though the hotel is located off... More

Good staff. Rooms are clean but are a bit small. I felt safe and secure. Convenient to JFK airport. Shuttle was reliable

While on a layover at JFK, I called the local number for the hotel to make a reservation. The switchboard transferred me to a reservation agent and I made the reservation. She was very helpful in explaining how to get from the airport to the hotel, etc. There was a free shuttle that was a breeze to use. I arrived... More

The staff was wonderful and helpful, and very courteous. We had an overnight layover and it was more than we expected. The rooms were clean and had free wifi. The breakfast was good in the morning...even had ready to make pancakes. The shuttle to and from the airport was on time and friendly. Great place to stay for a great... More

Staff barely speak English, are rude, I had a question about a charge on my bill and the General Manager said it "was what it was",I never used the phone in my room and were charged for over $20 in calls- I complained to my credit card company and it was removed. I have never had worse customer service, I... More

This hotel does what an airport hotel needs to do. The bed is comfortable, the room is clean, the breakfast room is ok to good, wifi readily available and fast. The shuttle driver was very courteous and prompt and the desk clerks were very accommodating.

I spent one night at the Holiday Inn Express JFK Feb. 26 2012. The room was just average for an airport hotel for the price charged. The staff were helpful and the airport collection and delivery fairly efficient. However, I HATE plastic glasses and cups in the room, and that was what was provided. I had a problem with my... More